Orem Toyota

Great customer service I have only been there once for car maintenance but I was impressed with their level of customer service. I will probably take my car here again. I have only been there once for car maintenance but I was impressed with their level of customer service. I will probably take my car here again. More

Great experience from beginning to end It is refreshing to have an appointment scheduled and be taken right on time. Jon in the service department was friendly and got right down to busine It is refreshing to have an appointment scheduled and be taken right on time. Jon in the service department was friendly and got right down to business. He told me the expected wait time and he would call as soon as the car was ready. We were accommodative by Mindy and Trevor being able to use a loaner car to drive around while we waited Even having all three kids was a great experience as we didn’t have to sit and wait at the dealership More

Light was still on. To start off, my biggest concern was when I got my car back the airbag light was still on but the “maintenance required “ light which lets me know I n To start off, my biggest concern was when I got my car back the airbag light was still on but the “maintenance required “ light which lets me know I need to change the oil was off. I would have taken my car back and inquired as to why but you had already had my car for five hours and you were so busy I was concerned that I would have to wait even more. My other concern was a movie you had playing in the lobby. It was a graphic war movie that seemed too intense for the kids that were watching it. On the other screen was Judge Judy which wasn’t any better. I just think the programming needs to be kid friendly or sensitive. I liked being able to walk around and open the doors to the cars in the show room and get a whiff of that new car smell. And I appreciated the self serve hot drink machine and popcorn in the lobby. More

Always a long wait but service is reliable Every time I've gone to Brent Brown for servicing, even with an appointment the dealership takes forever to get things done. The employees that are up Every time I've gone to Brent Brown for servicing, even with an appointment the dealership takes forever to get things done. The employees that are up front are nice though and their customer service is good, their time estimates are usually accurate too, but it still takes forever compared to other places we've gone to. More

Fixed my car! They fixed my car, it was all under warranty and free! Moe also hooked me up with a free rental car while I waited for my car to get done. Moe was so They fixed my car, it was all under warranty and free! Moe also hooked me up with a free rental car while I waited for my car to get done. Moe was so nice and gave me updates the whole time, it was very nice to know what was happening and to be kept in the loop the whole way! Moe was very accommodating when I didn't have my proof of insurance to rent a car, he let me give him a copy when I brought it back the next day! I had an excellent experience and would definitely recommend this dealership More

Great experience! Very kind customer service. Thank you for getting me in a beautiful vehicle! Quickly too! The entire experience was easy and efficient. I felt taken care of. Thank you! Thank you for getting me in a beautiful vehicle! Quickly too! The entire experience was easy and efficient. I felt taken care of. Thank you! More

Happy customer! We bought a pickup from Brent Brown. I feel like we received a fair deal. Paperwork was a breeze and we are happy with what they gave us for our tra We bought a pickup from Brent Brown. I feel like we received a fair deal. Paperwork was a breeze and we are happy with what they gave us for our trade and the purchase price for our new vehicle. Thanks all! More

Hassle free experience Phillip was awesome to work with. He really went out of his way to make sure we were taken care of. Your dealership is lucky to have Phillip on its Phillip was awesome to work with. He really went out of his way to make sure we were taken care of. Your dealership is lucky to have Phillip on its sales team!! More

Good service and follow through I am highly allergic to latex, so the balloons everywhere is not great for me. They did a good job and used my gloves. They also sent me a video abo I am highly allergic to latex, so the balloons everywhere is not great for me. They did a good job and used my gloves. They also sent me a video about the service. Very friendly and listened to me! More

Best Managed Big Car Dealership Ever I have a systems analysis background, so I naturally look at the systems in place to help good people do better. Brent Brown Toyota has excellent syst I have a systems analysis background, so I naturally look at the systems in place to help good people do better. Brent Brown Toyota has excellent systems in place that help everyone there consistently do the right thing and have a customer-oriented, helpful, can-do attitude, without caving to customers who might make unreasonable demands. When things go wrong, as they inevitably do, they've always done the right thing to fix the problem, and have now earned my trust. More