Orem Toyota

Great customer services I was there yesterday to get my 4Runner servIced and it seemed that they really cared about my concerns and future business. I have been considering a I was there yesterday to get my 4Runner servIced and it seemed that they really cared about my concerns and future business. I have been considering a new Toyota and look forward to working more with the service department in the future. More

Purchased a used vehicle. We had purchased a vehicle a few years ago from Brent Brown and with the exceptions of a few communication issues we had a great experience therefore We had purchased a vehicle a few years ago from Brent Brown and with the exceptions of a few communication issues we had a great experience therefore the reasoning we came back to look at a used vehicle. More

Rotation and Oil Change Josh always does a phenomenal job with both making sure the service is great and the customer service he provides personally. He's a hard worker and s Josh always does a phenomenal job with both making sure the service is great and the customer service he provides personally. He's a hard worker and sincerely good guy. My tire was low the next day and he offered that I come back as they may have missed something in the checkup/rotation. Mr. Huish was also great at customer service and provided a good timely ride back to the dealership. The gentleman who shuttled me to my office was also great; I believe his name was Darel. Thanks! Keep it up and give them all raises. :) More

Excellent Experience I worked with Jeremy Woolley to purchase my new 4Runner. Jeremy was outstanding to work with. He was very courteous, friendly, and pleasant to deal wi I worked with Jeremy Woolley to purchase my new 4Runner. Jeremy was outstanding to work with. He was very courteous, friendly, and pleasant to deal with. The negotiation process was quick and easy. My overall experience at Brent Brown Toyota was excellent. My only complaint is the finance manager I worked with. He didn’t explain everything I was signing and I almost purchased a theft registration for $400 that was not explained to me. He also tried to charge me a $200 electronic filing fee that I didn’t need to pay. Overall, I enjoyed my vehicle purchasing experience at Brent Brown Toyota and will be purchasing more vehicles from them in the future. More

Maintenance Brent Brown service gives excellent service and the customer service is fantastic. I will only purchase a car from people that are motivated and prov Brent Brown service gives excellent service and the customer service is fantastic. I will only purchase a car from people that are motivated and provide great customer service. My Rava 4 hit the 10,000 mile mark and had to be services, they even provide a video for me. More

Fantastic service department Great service. Friendly and knowledgeable staff. Joel was great. We were promised the work would be finished in 2 hours and it was ready when promise Great service. Friendly and knowledgeable staff. Joel was great. We were promised the work would be finished in 2 hours and it was ready when promised. More

Vibration problems Fixing a vibration problem on a car bought from a different dealer. They still have the car fixing it. Hopefully it is better when i get it back. Supp Fixing a vibration problem on a car bought from a different dealer. They still have the car fixing it. Hopefully it is better when i get it back. Supplied a rental car only reason not 5 stars i had to buy the insurance for the rental car More

Pleasant experience I got there and my car was quickly checked in then I was offered the shuttle service which I didn't need but that was a nice perk! My car was finished I got there and my car was quickly checked in then I was offered the shuttle service which I didn't need but that was a nice perk! My car was finished before the time they estimated and when I got there, check out was super fast too. Everyone was very nice and friendly. I was treated very well! More

Great! Easy! Fast! As soon as I pulled up, they knew who I was and greeted me. Everyone there was friendly and happy which left me with a very satisfied feeling. The s As soon as I pulled up, they knew who I was and greeted me. Everyone there was friendly and happy which left me with a very satisfied feeling. The service was fast! I was called immediately when it was done and Jennifer, who helped me, was fantastic and walked me through everything. She always had a smile on her face. I was very impressed with Toyota's overall experience and visit. More

Regular oil change service My Appointment was easy to get. When I arrived I was helped quickly. The service writer was very pleasant and professional. Compleated in the expected My Appointment was easy to get. When I arrived I was helped quickly. The service writer was very pleasant and professional. Compleated in the expected time. More