Orem Toyota

No bending backwards here My daughter and I came in looking for a Corolla because of the "triple your down payment". Talking to Chris we found out they really don't do that. So My daughter and I came in looking for a Corolla because of the "triple your down payment". Talking to Chris we found out they really don't do that. So, we still thought it was a fair deal for the Corolla and went a head with it. We asked Charlie some questions during the closing which he side stepped and never really answered. I not a big fan of the sign the gray pad because I do not really know what they are putting my signature on. Sure Charlie told us what we were signing but I do not remember being told about the all sales final page, I thought I would have a few days like all the other dealers give. When we went out to get the car I thought that they would have detailed and topped off all the fluids during the hour of the closing, NOT! I had them take it back and clean it up. When I checked out what we paid verses what others paid I found our price to be bring up the average. I tried calling and sending emails and final Chris responded but not a word from Charlie. Service only seems to apply if you ar in the building. Then two days later my daughter tells me there was no window washer fluid in the car. If they forgot to check that what else did they miss. I don't see any bending over backwards here just falling over backwards laughing that someone else bought a car from them. I will never buy a car from Brent Brown again and I am telling everyone I meet from Moab to Boise and all points in between. Looking for a Toyota there is a better deal else where, just keep driving. More

Great sales team. Also great service. Fast prompt and great communication. Bob Saunders knows his stuff. This is the 3rd car we have bought from him. sales team. Also great service. Fast prompt and great communication. Bob Saunders knows his stuff. This is the 3rd car we have bought from him. More

Great Experience! Got me into a new 4Runner that I am in love with! McKay is amazing to work with! Fast, friendly, and not overly pushy like most. Got me into a new 4Runner that I am in love with! McKay is amazing to work with! Fast, friendly, and not overly pushy like most. More

Fast service I have brought my 2014 Rav4 for 3 oil changes now & you are always fast & friendly. Thank you for understanding your clients have lives too & our time I have brought my 2014 Rav4 for 3 oil changes now & you are always fast & friendly. Thank you for understanding your clients have lives too & our time us important.😀 More

Nate is Great and Freddy is the MAN We just leased a 2017 Camery XSE, that looks awesome, and we are excited! We worked with Freddy on the sales side and Nate from finance. These guys w We just leased a 2017 Camery XSE, that looks awesome, and we are excited! We worked with Freddy on the sales side and Nate from finance. These guys were great and professional, This was the most unique buying experience ever and they are just like Brent Brown and bent over backwards to give us a nice experience! Thanks Guy! You are awesome! More

Expensive mistake :( Back in January, we needed some things fixed to pass inspection on our Prius. The only place that had 'tools' for an item was going to Toyota themselv Back in January, we needed some things fixed to pass inspection on our Prius. The only place that had 'tools' for an item was going to Toyota themselves. Well, the 'didn't find the problem' so our inspection passed. Since then a sensor light would keep flickering on that caused our Prius to loose power on the freeway constantly. Since it only started after taking it to them, I took it back hoping they just had bumped something and would fix it. No. I had to agree to pay a $110 diagnostic test for them to check it out. Since it would be "zeroed" out if they "Did not find anything" or it was caused by them, I agreed. Well, hours later of my scheduled appointment, I get a call that they can't complete the diagnostic because of the tires wasn't their Toyota brand tires that fits in every spot. They wanted to charge us over $600 to replace all 4 tires so they could continue. We can't afford that, so they did not have a diagnostic but still made us pay for the test! The customer service was friendly, upbeat, and patient in explaining, they do have a free shuttle service while waiting, and a big decked out waiting area. However, I feel ripped off for having to pay for an incomplete overcharged test. They should have told me before I agreed to the test that they could not complete it. EDIT I wrote the review while waiting for the shuttle. We were also having our 120K mile maintenance done. I think the lady that was working with me could tell on the phone how upset I was about the matter so she talked with her supervisor and was able to get the price lowered so we got the diagnostic and service cheaper post-tax than the original quote--essentially not paying for the diagnostic after all. I appreciate that, thank you. (Note, I don' remember who I worked with, I'm still waiting for the shuttle to come get me, but I needed to mark someone to write my review) More

Amazingly fast and friendly! Wow! You want to talk about great, fast and friendly service! This is the second time that I have visited Brent Brown Toyota, and the second time th Wow! You want to talk about great, fast and friendly service! This is the second time that I have visited Brent Brown Toyota, and the second time that John Goodman has worked with my wife and I, and I am in awe about how awesome this place is! John is a great service writer, as he is knowledgeable, friendly and outgoing! I hope that every time I bring my Venza up for service I get to work with him! On top of that, the entire department was lightning fast! They estimated my service to take 1 hour, but they were done in 35 min. To me, that is a big deal because I travel 1.5 hours to get here, and to have them get done that quick is great because then we can get on with our day! If their sales department is as good as their service, I will be buying my next Toyota from Brent Brown!!! More

Excellent dealership! Great people that go out of their way to help and to provide positive energy. I feel that they really care about helping you and making things right. Great people that go out of their way to help and to provide positive energy. I feel that they really care about helping you and making things right. They provided excellent service and I appreciate their excellent and clear communications and explaintions. More

Had some issues but They Took Care of me Went in and had the 60,000 mile service performed. They didn't properly torque the oil drain plug and it fell out in the middle of the Freeway. Bad ex Went in and had the 60,000 mile service performed. They didn't properly torque the oil drain plug and it fell out in the middle of the Freeway. Bad experience for sure, but the Toyota dealer took care of all of the cost. This is why I continue to be a Toyota customer. They take care of their customers. Kudos to Karyn for all of the diligent follow ups. More

Great Proactive Service Manu was a great help for us. Also, we really appreciate Mike Black for his proactive support. It was an excellent service. They saved our time. Manu was a great help for us. Also, we really appreciate Mike Black for his proactive support. It was an excellent service. They saved our time. More