Orem Toyota

We had a great experience and was given great service. We had a great experience here with finding out new car. He helped us find a great car that fit our needs and got us an amazing deal on it. We receive We had a great experience here with finding out new car. He helped us find a great car that fit our needs and got us an amazing deal on it. We received great customer service. More

xxxx is Brent Brown Toyota I contacted Brent Brown Toyota in June to lease a new Sienna XLE. I offered a fair price ($375/month) and my salesperson was very helpful and nice. Th I contacted Brent Brown Toyota in June to lease a new Sienna XLE. I offered a fair price ($375/month) and my salesperson was very helpful and nice. The price was accepted and confirmed several times over the course of our emails and telephone calls. They ended up special ordering me what I needed. The first issue arose when I hadn't heard anything for over a month. I had to remind them that we had special ordered it. Turns out they didn't order it until late July. Our price was confirmed again. I scheduled to meet with the finance department and sign papers. I had to go down 3 times before we finally could sign. Each finance manager was condescending and rude. One (Todd Robinson) even accused me of lying about my price and made me go in his office and print off emails proving the $375/month. He still wouldn't give it to me. I had been waiting SO LONG and needed my car, so I agreed to the $396/month. My husband and I signed papers on the last day of the month (which helped out the dealer a lot), and my car was supposed to be ready the next day. 3 days later, I still didn't have my car. I was furious. I talked to different management personnel and finally to the General Manager named Kelly Christensen. After yelling at me to sit down and be calm (which I did), he proceeded to give me over $1700 in free perks to "make up" for my terrible experience, but still wouldn't go back to the original agreement. I say that Brent Brown management is full of condescending liars. I wouldn't recommend Brent Brown Toyota to anyone. All I wanted was for them to live up to what they agreed upon and they wouldn't do it. More

Great Sales Person Chess Shiner is a great sales person at Brent Brown Toyota. He was willing to work hard to try and find me the truck I was looking AND at the price po Chess Shiner is a great sales person at Brent Brown Toyota. He was willing to work hard to try and find me the truck I was looking AND at the price point that I was comfortable with. Nice to deal with a Toyota dealer willing to negotiate on price (unlike where I live in Idaho). More

Great seevice!!! I am very pleased every time I have dealt with John Goodman in the service department! He's very honest and does his very best to make sure every conc I am very pleased every time I have dealt with John Goodman in the service department! He's very honest and does his very best to make sure every concern and problem is taken care of in a timely manner. He's always done an amazing job!!! More

Amazing Customer Service and Help! Very satisfied in customer service and being helped in a timely matter and was not given the run around like so many places do now. Very on time with Very satisfied in customer service and being helped in a timely matter and was not given the run around like so many places do now. Very on time with the service of my vehicle and very informative about what needed done, I would highly recommend this place to all my friends and family. Also very clean! More

excellent and quick service i love working with John Goodman. He gets things done quickly and efficiently. I've never had to return a second time to fix the same thing. He is tho i love working with John Goodman. He gets things done quickly and efficiently. I've never had to return a second time to fix the same thing. He is thorough More

Professional, Responsive, Excellent Service I brought in my 2006 Lexus GS 300 to replace the sunroof track and motor. They discovered that Lexus is built much tighter and differently than Toyota I brought in my 2006 Lexus GS 300 to replace the sunroof track and motor. They discovered that Lexus is built much tighter and differently than Toyota and that it would take extra time to do the job right. But manager Chris provided excellent communication, got OEM Lexus parts at wholesale, and saved me $500 on the job compared to what the Lexus dealership would charge. They provided a loaner car at no charge. Chris was responsive and he and his team provided excellent service. I had a great experience and would use them again. More

Satisfied Customer My husband and I were in no hurry to purchase a car, however we knew what we wanted and hoping to find a dealership that would satisfying our needs. My husband and I were in no hurry to purchase a car, however we knew what we wanted and hoping to find a dealership that would satisfying our needs. We went to several dealerships in the Orem area and came across several "sales" personalities. Some were helpful and took us somewhat seriously, others did nothing to impress. Our last stop was to the Brent Brown Toyota Dealership in Orem. From the very beginning, we felt as though we were valued customers, and the negotiation process was surprisingly painless. We were very satisfied with our purchase and their customer service was excellent. We would highly recommend Brent Brown Toyota to family and friends. More

Great deal--exactly what I wanted Since I entered "senior" status I had researched cars that were recommended for the inevitable decrease in mobility. The ones that stood out and would Since I entered "senior" status I had researched cars that were recommended for the inevitable decrease in mobility. The ones that stood out and would be within my budget were the Honda CRV and the RAV-4. I have been a customer of Brent Brown for 13 years with 3 Prius. But before I went there, I decided to give the Honda a try. I had a test drive and liked it, but there were no deals, not even a "let me talk to my manager." I knew I would be treated better at Brent Brown, so I drove down. As I walked into the showroom, Zac Terry was coming out and he immediately asked if he could help. So I explained the situation. He showed me round the RAV-4s. I was planning on selling my Prius separately, but he talked me into letting them look at it. I was very surprised when Zac got Jordan and offered me a deal I really could not refuse. An hour and a half later I drove out of there with my RAV-4 Limited with every bell and whistle I wanted at a lease price below what I thought I was going to have to pay. The warranty and finance people were equally friendly, helpful, and swift. More

BUYER BEWARE …If I could give a zero, I would. That is the customer service I received from Brent Brown Toyota Service Department. I brought my Prius from Wyoming …If I could give a zero, I would. That is the customer service I received from Brent Brown Toyota Service Department. I brought my Prius from Wyoming to have the battery pack replaced while I went on a week-long river trip. It was under warranty and I knew they would need about a week to get the replacement battery. When I dropped off my car, I explained that my brother, a mechanic, had already diagnosed the problem down to which cell was the culprit. At that time, I also ordered hood decals I needed. Later that afternoon, I got a call from the mechanic, saying there was nothing wrong with the battery pack, but my 12 volt battery need replaced. Strange?? I informed the mechanic that the 12 volt battery was less than one year old and should be under warranty, since I bought it from a Teton Toyota in Idaho. I really quizzed the mechanic about the battery pack, again repeating that my brother was a mechanic and we had diagnostics and code numbers. He held firm. Stupid me, I felt bad that my car was going to be there for a week. When the mechanic suggested a few other things that needed to be done (total recommendations would have been around $1200), I opted for a "complete fuel injection service" for $181.00. My brother informed me later this service was totally unnecessary. Just an unethical mechanics way to make money. My bad! I should have called and confirmed with him beforehand. But I felt guilty. When I came back to get my car, I was handed a bill for $482.52. Remember...I was quoted $181.00. I went over the bill and looked at all the ADD ONS. Did not authorize them, but I needed to be home that evening. (6 hour drive) Adding to the insult of being scammed, the bill stated I had declined a new 12 volt battery replacement and they had replaced all the hood stickers and hood emblem. NOT! When I got back to Wyoming, I took my car to Teton Toyota, which is where I should have gone in the first place. They were as baffled as I was as to why Brent Brown Toyota did not replace the battery pack under warranty. They did, because two cells were failing. And Nothing Was Wrong With The 12 Volt Battery. I don't know why Brent Brown Toyota chose to deal with me in such an unethical and thieving manner. Maybe because I was not from the area, or that I am an old woman or just because that is how they choose to do business. My advice,again...BUYER BEWARE!!! More