Orem Toyota

Great service, excellent attention from Joel, fast communication, well-specified and very professional report and clarity communication, well-specified and very professional report and clarity More

Had routine maintenance performed. My representative was friendly, kept me informed, and took care of everything needed. My expected wait time was average. No issues and good experienc My representative was friendly, kept me informed, and took care of everything needed. My expected wait time was average. No issues and good experience. More

Addyn did a great job greeting me and getting me set up with Orrin. I had an appointment for 3:30. Orrin did say that they were very busy and it’ll probably take 1-1.5 to complete the service. I planned on with Orrin. I had an appointment for 3:30. Orrin did say that they were very busy and it’ll probably take 1-1.5 to complete the service. I planned on waiting so I said that was fine. It ended up being closer to 2hrs which was a little frustrating. Then he said they noticed a missing lug nut when they rotated the tires. It was there the last time we brought it in for a rotation so we’re not sure how it went missing. Orrin is doing a great job in helping us locate a replacement though. I did notice two other minor annoyances with my service besides the wait and the missing lug nut. As I drove away the hood suddenly popped up. It scared me bc there was no indicator that it wasn’t shut completely. Luckily, I wasn’t on the freeway yet. I had to pull over to close it completely. Lastly, when I got home I noticed the technician had just left my lug wrench on my passenger seat instead of returning it to the ziploc bag they found it in. I know these are small things but good service is remembering these little things. Overall, I do enjoy coming to this dealership for service. More

The technicians are fast, efficient and competent. The prices are fair and the dealrship has good customer service. The prices are fair and the dealrship has good customer service. More

Todd was FANTASTIC. It was a no pressure experience. Todd was able to help us find a car with everything that we wanted. Highly recommend Brent Brown Toyota!! It was a no pressure experience. Todd was able to help us find a car with everything that we wanted. Highly recommend Brent Brown Toyota!! More

Had a great experience! I’ve purchased many vehicles over the last 30 years and this might have been the smoothest process. I’m a big Toyota fan - and so is my husband. We’l I’ve purchased many vehicles over the last 30 years and this might have been the smoothest process. I’m a big Toyota fan - and so is my husband. We’ll be back! More

Andrew really listened to what I said my cars symptoms were and he worked with his service group to find the problem and fix it. were and he worked with his service group to find the problem and fix it. More

Orrin went above and beyond to make things right and I really appreciate that a lot! really appreciate that a lot! More

I just spent $33,000 for a vehicle at Brent Brown, but we received only one key for the vehicle and they are apparently reluctant to provide an additional key for us. received only one key for the vehicle and they are apparently reluctant to provide an additional key for us. More

Drew was awesome. My daughters car needed service while going to school in Provo and he took excellent care of her car and communicated efficiently. My daughters car needed service while going to school in Provo and he took excellent care of her car and communicated efficiently. More