Orem Toyota - Service Center

Great customer service. Always kind and fair. I love going here, they almost feel like family to me. I will continue coming here always, they are the best! Lani is so great to work with all the time! going here, they almost feel like family to me. I will continue coming here always, they are the best! Lani is so great to work with all the time! More

Milani is well prepared and ready to the package services and options. Also salesman Lofi is very patient and helpful to show me the cars. and options. Also salesman Lofi is very patient and helpful to show me the cars. More

Moe is excellent to work with in the Service Department. Always my preference when I can work with him. Straightforward, no pressure, thorough. Thank you! Always my preference when I can work with him. Straightforward, no pressure, thorough. Thank you! More

Everything went well and Bob was a good sales man. Only thing that upsets me is the vehicle I traded in had satellite radio. I asked if the 2016 Toyota Tacoma had satellite radio and I was told yes by two thing that upsets me is the vehicle I traded in had satellite radio. I asked if the 2016 Toyota Tacoma had satellite radio and I was told yes by two sales persons. The young sales person said when I signup for satellite I would then get an icon on my vehicle screen for satellite. When I cancelled my satellite on my trade-in and tried to get service on my Toyota Tacoma, I was told by SIRIUSXM that my Toyota was not setup for satellite. We travel a lot and enjoy satellite radio. I wish the sales persons would have been honest about the satellite system. More

Joel was great to work with.He kept us updated on the Joel was great to work with. He kept us updated on the progress of our service and did everything to make it a great experience. Joel was great to work with. He kept us updated on the progress of our service and did everything to make it a great experience. More

thank you for taking good care of my car. lani took great care of me. even though i change my appt a couple times on her, she still got it in fast and was done before/ earlier than the given time....... care of me. even though i change my appt a couple times on her, she still got it in fast and was done before/ earlier than the given time....... More

The service was great as usual, but it was the customer service I wasn't too pleased with. After sitting in the waiting room for about 30 minutes I looked outside and noticed my car was there. I thought th service I wasn't too pleased with. After sitting in the waiting room for about 30 minutes I looked outside and noticed my car was there. I thought the department was just busy and surely this was the reason I hadn't been notified that my car was ready. After about 20 more minutes I noticed that my car was still sitting in the same spot and had not moved. Again, I thought they must just be busy. Another 20 or so minutes went by and I got a text about recommended services for my car and noticed that my car was still sitting in the same spot. I thought, well maybe this is the last step and they just need me to go through this process, and then they'll come to get me. I declined the services and continued waiting. Another 20-ish minutes went by and still no one had come to get me despite my car STILL sitting in the same spot. I finally went out to the service lane to see what was going on and the service advisor seemed very confused and after ruffling through some papers found mine and told me he'd have me ready in a few minutes. So I went in at 11 AM for a tire rotation and didn't leave until almost 1 PM. Having worked in dealerships as a tech for years, I know it doesn't take almost 2 hours for a tire rotation, even on a busy day. Brent Brown Toyota has always been good to me and this is an isolated incident for me, but it was annoying to say the least. More

Mr Steve Smith helped us find the perfect vehicle for us and was a doable price.. We would have purchased from Steven Wade in St George but they have NOT been helpful for our Toyota Tundra. and was a doable price.. We would have purchased from Steven Wade in St George but they have NOT been helpful for our Toyota Tundra. More

Fast and efficient service with knowledgeable, friendly and helpful staff. I look forward to having my vehicle maintained and serviced at Brent Brown beacause I can always count on having a good experienc and helpful staff. I look forward to having my vehicle maintained and serviced at Brent Brown beacause I can always count on having a good experience. More

Lani was really great to work with as a service advisor - super prompt coordinating before my service visit on items to cover and taking care of us with rental care for errands while our two vehicles were in super prompt coordinating before my service visit on items to cover and taking care of us with rental care for errands while our two vehicles were in service for the day. More