Orem Toyota - Service Center

Maintenance check up I like having an experienced team doing a full inspection every time I do my oil change every few months. I am not specialized in car mechanics and Br I like having an experienced team doing a full inspection every time I do my oil change every few months. I am not specialized in car mechanics and Brent Brown saves time. More

Not calling when ready I bought a new truck and had wheels and tires on and was told it was going to be fully functional with the lift wheels and tires. Nothing big. 3” lift I bought a new truck and had wheels and tires on and was told it was going to be fully functional with the lift wheels and tires. Nothing big. 3” lift with 33” tires. Turns out I can’t use the Pre-collision feature. And when they put the new stuff on my tire pressure sensors didn’t work. I was the first customer to have this issue. They said they would order new ones and will be fixed soon. 5 months pass and they never called about them showing up. when I took my truck to get an oil change, I asked them where the sensors were. “Oh we ran out of those sensors”. I want my new truck to be fully functional. Finally took me to yell at them for them to call the guy and order more. They finally called and said bring your truck in when you can and we will put them on ASAP. It took way too long for that. More

Excellent No problem, in and out with our maintenance, explain the discount if we purchase 3 maintenance services instead of just one. Call and was able to get No problem, in and out with our maintenance, explain the discount if we purchase 3 maintenance services instead of just one. Call and was able to get the next day appointment. More

Routine maint Regular maintenance performed on a a Saturday. Bought the maint plan so this included oild change and tire rotation. A sticker showing the tire rotati Regular maintenance performed on a a Saturday. Bought the maint plan so this included oild change and tire rotation. A sticker showing the tire rotation would be nice. Wondered at first if I had missed that More

Scheduled service I was unable to pick my car up at the sceduled time following my service. Brent Brown service went out of their way to help me pick up my car. I was unable to pick my car up at the sceduled time following my service. Brent Brown service went out of their way to help me pick up my car. More

Great service and informative Great job, and great service. Very informative and willing to help and answer questions. I will take my vehicle back for future service and repairs. Great job, and great service. Very informative and willing to help and answer questions. I will take my vehicle back for future service and repairs. More

Good service. I get treated really good every time I go in for service on my vehicle. The salesman and service personnel are always really friendly and helpful. I get treated really good every time I go in for service on my vehicle. The salesman and service personnel are always really friendly and helpful. More

Great Service! They were super helpful and gave me good service. I would highly recommend coming here. Mike Sosa did a great job, I will be coming back. They were super helpful and gave me good service. I would highly recommend coming here. Mike Sosa did a great job, I will be coming back. More

This time it was good. This dealership is all about pressuring you into a sale. I drove up north to just not go to them. I understand a sales men but all they care about if This dealership is all about pressuring you into a sale. I drove up north to just not go to them. I understand a sales men but all they care about if that sale not you. And this is over multiply experience not just one. Plus I have questions I ask over the phone and there never very helpful that way. Plus they were suppose to call me to let me know when my recall part came in, yeah they never did. Once I got in for the recall the one lady who helped me there was awesome So not all bad but I wouldn’t recommend plus they have given me the lowest trade in values over any other dealership. More

Not the best experience Had an appt but still had to wait over 2 hours. The guy that checked me in was still in training I think so I’m trying to take that in consideration. Had an appt but still had to wait over 2 hours. The guy that checked me in was still in training I think so I’m trying to take that in consideration. But there was no talk about my vehicle, no explanation was given about what was done in the service, no recommendations were given. I wasn’t asked if I had any questions. There was no explanation or even acknowledgement of the extra wait time. Is was just “here’s your keys goodbye.” More