Orem Toyota - Service Center

Employees are always so kind. Always have kind employees, and they get to my vehicle really quick so I'm not waiting a really long time. Thanks for always being kind. Always have kind employees, and they get to my vehicle really quick so I'm not waiting a really long time. Thanks for always being kind. More

Disorganized I only needed to get the emissions done on my car, and it should have maybe taken 30 minutes tops, but I was there for 2 hours. They told me that they I only needed to get the emissions done on my car, and it should have maybe taken 30 minutes tops, but I was there for 2 hours. They told me that they lost my keys for awhile. I had scheduled my appointment so you would think they would have put my car in priority. But they made up for it by not making me pay for my emissions test. I don’t know if I will come back to this place because it seemed disorganized.. More

service oil change They forget to put the next visit stick on my car twice. I have to wait 1:30 to 2 hours every time. Sometime, they forgot to call me when my car is re They forget to put the next visit stick on my car twice. I have to wait 1:30 to 2 hours every time. Sometime, they forgot to call me when my car is ready! More

Rip off Tied to sell me a 600.00 (599.00) service deal which I didn't need. Told me I needed some filters replaced. I asked how much? Approximately 35.00 or Tied to sell me a 600.00 (599.00) service deal which I didn't need. Told me I needed some filters replaced. I asked how much? Approximately 35.00 or so. When I went to pay the total was 95.00. What the xxxx? I was irritated after this increase in price and just wanted to leave. Would not recommend to a friend or at the very least give a solid warning that they will screw you on price so beware. More

excellent Service We took our 2017 Toyota Sienna in for a 30,000 mile service and wAited for it to be. Completed. It was done rapidly and well. We were on our home in We took our 2017 Toyota Sienna in for a 30,000 mile service and wAited for it to be. Completed. It was done rapidly and well. We were on our home in ddrdabout 1 hour and were completely satisfied. We were. Treated with dignity and respect at every level of the service. More

Great Service Department I have taken my Highlander to Brent Brown for its service since I bought it in 2017. They are very quick to get you in. The service personnel that I h I have taken my Highlander to Brent Brown for its service since I bought it in 2017. They are very quick to get you in. The service personnel that I have worked with are professional, friendly, knowledgable and always ready to help. I would not hesitate to recommend them to anyone. More

After tire rotation my air pressure light was on! I went in for a tire rotation and was surprised when they didn't recommend replacing tires since I was slipping around on wet roads. When I mentioned I went in for a tire rotation and was surprised when they didn't recommend replacing tires since I was slipping around on wet roads. When I mentioned something to my salesman he looked at the tires and recommended they be changed. Then I get out to drive away and my tire pressure light is on. I'm not sure the service I paid for even got done and it took over an hour to complete! I took the risk going in a second time after my first experience which was also not great. It shouldn't take over an hour for an oil change and it REALLY shouldn't take over an hour for a balance and rotate which may or may not have been done. I will not be going back and I'm certainly glad I learned that lesson with minor maintenance, I'd never trust them with a major repair! For the sake of the guy who helped me, he did a good job of handling the situation and was friendly. More

My first experience It was easy and quick. Meagan was my advisor, even though I was a walk in, she made sure my vehicle was taken care of in a timely matter. She made sur It was easy and quick. Meagan was my advisor, even though I was a walk in, she made sure my vehicle was taken care of in a timely matter. She made sure, I knew everything that was being serviced for my vehicle, and explained thoroughly what would be done for my next visit. I look forward to coming back for my next visit. More

Great service and very professional The service personal are well experienced, helpful and qualified to answer my questions. They know the product! The customer service check in area is The service personal are well experienced, helpful and qualified to answer my questions. They know the product! The customer service check in area is a great business model. Also, the waiting area is designed for customers wait times, magazines, snacks, and TVs....comfortable !! More

2-hour oil change for the last three visits Never go to Brent Brown for a routine oil change. I bought the package which offered three synthetic oil changes for a reasonable price. What I didn't Never go to Brent Brown for a routine oil change. I bought the package which offered three synthetic oil changes for a reasonable price. What I didn't expect was how long they take to complete the oil change! I waited in the lobby for over 1 1/2 hours for each change. I waited for 2 hours for the last oil change! I understand a long wait for repairs, but for a simple oil change? This is ridiculous! From what I can tell by the number of cars that drive up in the service bay, they way overbook their reservations. You would think that a reservation would get you in and out faster, but it doesn't! More