Orem Toyota - Service Center

The service center used to be great you would be in and out in less than an hour for an oil change and that would be a walk in w/o an appt. Now that you make an appt it is 2 hrs. This time there were pe out in less than an hour for an oil change and that would be a walk in w/o an appt. Now that you make an appt it is 2 hrs. This time there were people that came into the waiting area after me that got their service done before me. The center used to be very friendly, nice and informative not so much this time. When I got into to my car the passenger seat was laid completely back touching the back seat not sure why that was like that. More

I came in for regular maintenance - an oil change and tire rotation. Ended up needing rock chip repair and some air filter replacements. Took a fair amount longer than usual, but I had a book to read w tire rotation. Ended up needing rock chip repair and some air filter replacements. Took a fair amount longer than usual, but I had a book to read while waiting, so it worked out alright. More

They helped me find the right truck for the TRD lift kit I wanted in the Tundra. All thanks to Rick in accessories. I wanted in the Tundra. All thanks to Rick in accessories. More

It’s fine and good enough to not have to drive to Salt Lake but not good enough to drive from Salt Lake to Provo. Lake but not good enough to drive from Salt Lake to Provo. More

Very professional staff Great service Good communication with clients thru out any task they are performing communication with clients thru out any task they are performing More

Service Advisor: Milani Hedquist Excellent customer service. Always expplains and gives you details of the service service. Always expplains and gives you details of the service More

I specifically asked the representative to check the right-rear door which would not lock. No repair was done to the door! The regular service was done in record time. For that I am grateful. I right-rear door which would not lock. No repair was done to the door! The regular service was done in record time. For that I am grateful. I would like a phone call from the dealership with an invitation to bring the car back in for a repair to the door. If the vehicle cannot be locked, it is vulnerable to theft. Dave Willmore More

I got a text to schedule my 25000 mile oil change , I also had a recall so she scheduled it a week out. When I came in I was told I’d have to pay for the oil change because I was now at 26k miles. Bait a also had a recall so she scheduled it a week out. When I came in I was told I’d have to pay for the oil change because I was now at 26k miles. Bait and switch felt super dishonest More

Joshua Tate was my advisor and he did a great job explaining and helping me get my vehicle serviced. I would give him five stars but his name isn't listed in the service department. explaining and helping me get my vehicle serviced. I would give him five stars but his name isn't listed in the service department. More

Service was prompt and efficient. And my Service Advisor Milani Hedquist answered every question I had without hesitation, and with a smile. And my Service Advisor Milani Hedquist answered every question I had without hesitation, and with a smile. More