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Orem Toyota - Service Center

Orem, UT

4.2
5,106 Reviews

5,106 Reviews of Orem Toyota - Service Center

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November 16, 2023

I like this dealership. .it’s like one stop shopping when we have work done on our car we usually have our renewal of license done also and the service advisor are good at th More

by AREQUILLO
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Orrin Skinner
5.0
This rating includes all reviews, with more weight given to recent reviews.
November 16, 2023

No explanation was given regarding the vehicle systems that are usually checked during service. Then I get an email saying that I need brake service. More

by bearpaw70
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Enrique Soto
3.0
This rating includes all reviews, with more weight given to recent reviews.
November 14, 2023

They were going to give me my plates or have them installed but did not yet. More

by jason.grahamm
Service Communication
Recommend Dealer
Yes
Employees Worked With
Daniel Ryan
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 14, 2023 -

Orem Toyota responded

Jason, your plates have arrived! Please feel free to stop by our service department anytime M-F 7:30 am to 6 pm or Sat 8 am to 3 pm and we will be happy to install them for you. We look forward to seeing you soon.

November 14, 2023

This dealership does unnecessary services to make more money off their customers. I was very unimpressed in the lack of professionalism by everyone working there More

by B
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Jaron Maxfield
2.0
This rating includes all reviews, with more weight given to recent reviews.
November 14, 2023

Orin was very efficient and warm. The car was brought out earlier than scheduled. All good More

by tinaquinnmail
Recommend Dealer
Yes
Employees Worked With
Orrin Skinner
5.0
This rating includes all reviews, with more weight given to recent reviews.
November 13, 2023

They took great care of us. Were very comfortable in the waiting area. Thank you all! More

by DUCKSFEATHER
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Enrique Soto
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 13, 2023 -

Orem Toyota responded

Thank you for the review and for visiting Brent Brown Toyota. We hope to see you again.

November 12, 2023

The engine light I needed addressed is still showing after $599 in repairs so even though I appreciate the customer service mentality I am confused as to the outcome which matters most. I left a messag More

by DAVIDRALSOP
Service Price Transparency
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Josh Hawkes
2.0
This rating includes all reviews, with more weight given to recent reviews.
Andrew Bailey
5.0
This rating includes all reviews, with more weight given to recent reviews.
Spencer Lee
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 13, 2023 -

Orem Toyota responded

David, we are sorry to hear you are still having an issue with your vehicle. Please give Karyn a call at 81-223-4406.

November 11, 2023

Lani was very helpful and efficient. However this was the 3rd time I had come by the dealership to get my second key fob. More

by randel.mcgee
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Milani Hedquist
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 13, 2023 -

Orem Toyota responded

Randel, thank you for the review. We are sorry to hear the key fob was not able to be taken care of more quickly. If there is anything else we can help you with, please let us know.

November 11, 2023

Excellent drivers and informative service. Thank you for taking good care of my car. I worked with two shuttle drivers, and both were kind. The service itself very helpful while I am at work. More

by Tobwa
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Daniel Ryan
5.0
This rating includes all reviews, with more weight given to recent reviews.
November 11, 2023

After some initial problems with the paperwork, the dealership worked to make sure everything was in order. I appreciated their willingness to go to the effort to be sure I was satisfied. Rated at ju More

by RIDGER1947
Recommend Dealer
Yes
Employees Worked With
Sheldon Williams
5.0
This rating includes all reviews, with more weight given to recent reviews.
Ryan Bell
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 13, 2023 -

Orem Toyota responded

Thank you for the review. We are happy to hear we were able to get everything worked out to your satisfaction.

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