Orrin Skinner
Orrin Skinner at Brent Brown Toyota
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Orrin Skinner

Service Advisor

Brent Brown Toyota

1400 South Sandhill Road
Orem, UT 84058

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4.7
53 Reviews

Dealership Experience

1 yr

Industry Experience

5 yrs, 4 mos

4.7

53 Reviews

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53 Reviews of Orrin Skinner

April 17, 2024

Dealership Rating
Employee Rating

Always grateful for the service and speed! good staff and attention! easy and quick access to appointments More

by michellleraposo
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Apr 18, 2024

Brent Brown Toyota responded

The Brent Brown Toyota team appreciates your kind review. We're always here to provide efficient service and will maintain our prompt appointment access.

April 04, 2024

Dealership Rating
Employee Rating

The technicians are fast, efficient and competent. The prices are fair and the dealrship has good customer service. More

by EGGLESTONericka
Service Price Transparency
Workmanship
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Recommend Dealer
Yes
Apr 13, 2024

Brent Brown Toyota responded

We're glad to hear your positive feedback about our quick and effective technicians. At Brent Brown Toyota, we strive to provide excellent service at a reasonable cost. Thank you for acknowledging our efforts.

April 04, 2024

Dealership Rating
Employee Rating

Addyn did a great job greeting me and getting me set up with Orrin. I had an appointment for 3:30. Orrin did say that they were very busy and it’ll probably take 1-1.5 to complete the service. I planned on More

by rbadewitt
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Addyn (service center greeter)

Apr 13, 2024

Brent Brown Toyota responded

Hello, I appreciate you taking the time to share your review and feedback regarding your recent visit to our Service Department. Although I am pleased to know that our team did a great job at greeting you, getting you set up for your service visit, and helping you locate a replacement lug nut, I would like to speak with you about the overall level of customer care you received. Please contact me at your convenience so we can discuss this further. Thank you, Customer Relations Manager 801-223-4406

April 03, 2024

Dealership Rating
Employee Rating

Orrin went above and beyond to make things right and I really appreciate that a lot! More

by DAZZLEMEUP
Recommend Dealer
Yes
Apr 13, 2024

Brent Brown Toyota responded

We're pleased to hear our team was able to assist you so effectively. Your continued trust in Brent Brown Toyota is greatly appreciated. Thank you for your feedback.

April 02, 2024

Dealership Rating
Employee Rating

Convenient, fast, helpful. Has shuttle so I can get to work very friendl and helpful More

by della_737
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Frank the shuttle driver

Apr 13, 2024

Brent Brown Toyota responded

We appreciate the kind review. Thanks to our team, Brent Brown Toyota remains committed to convenient and quick service for all customers. Your acknowledgement is appreciated.

March 30, 2024

Dealership Rating
Employee Rating

You guys rock. Fast and friendly. Keep up the good work. Disco Stu doesn't advertise More

by karlsvart1
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Apr 13, 2024

Brent Brown Toyota responded

We appreciate your praise for our fast and friendly service at Brent Brown Toyota. We're glad you value our diligent work, Disco Stu.

March 29, 2024

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Great tech! He was amazing, thorough, and quick. The service was comprehensive and complete, while still being cheap More

by chris.h
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Apr 13, 2024

Brent Brown Toyota responded

We appreciate your recognition of the superior and economical service provided by our team at Brent Brown Toyota. We strive to continue exceeding expectations in efficiency and thoroughness.

March 28, 2024

Dealership Rating
Employee Rating

They told me that 2 of my lugs were stripped on one of my tires. Gave me a quote to fix it for over $200 and 2 hours of my time. I left and took it to the place that put my tires on, they took the wheel off More

by downiifloat
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Apr 13, 2024

Brent Brown Toyota responded

Hello, Your feedback is important to us here at Brent Brown Toyota. I would appreciate the chance to speak with you about your experience with our Service Team regarding the quote provided to you for the repair of your tires. Could you reach out to me at your earliest convenience? Best, Customer Relations Manager 801-223-4406

March 27, 2024

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Employee Rating

It was easy to get appointments and very fast service. i am recommended this place to everyone More

by jasvant99
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Apr 13, 2024

Brent Brown Toyota responded

We appreciate your kind words and the recommendation you made for Brent Brown Toyota. We strive to keep appointments easily accessible and speedy service a top priority. It's pleasing that you found value in this approach.

March 18, 2024

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Employee Rating

I loved how Orin answered my questions and noticed the needs I had without overselling me. That was refreshing. More

by IAMSLS2
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Mar 23, 2024

Brent Brown Toyota responded

We're glad our team could assist without pressuring for more than needed. Your feedback will ensure that the quality service at Brent Brown Toyota continues.

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