Orr Chevrolet of Fort Smith - Service Center

Have taken my vehicle in for service multiple times stating issues I was having. If you’re not just going in for an oil change it seems like the service department always has an excuse not to do the wo stating issues I was having. If you’re not just going in for an oil change it seems like the service department always has an excuse not to do the work you’re requesting or they just completely overlook mechanical issues causing problems with your vehicle. It took me three different trips to Orr Chevy to get my truck looked at properly and mechanic told me the potential root cause. I also requested an alignment but how convenient the alignment machine was out of service. The next day I took my truck to a different mechanic shop since it seems Chevrolet never can complete the work you need done. The shop gave me an alignment for half the price I would’ve been charged at Orr Chevy and they also found my control arm for my passenger front tire was bad and could fail at any minute. This was something Orr Chevrolet definitely did not catch or even bother to inform me of. Unacceptable and unprofessional as it gets. I will never be using Orr for my service needs again. More

My advisor was amazing the only reason for not giving 5 stars is the lack of free snacks coming from central Arkansas they always provided refreshments while I waited! Orr stop being cheap and provide the stars is the lack of free snacks coming from central Arkansas they always provided refreshments while I waited! Orr stop being cheap and provide the people that spend money w you with some refreshments! More

Service department excellent overall. Service advisor Eduardo found one part to be on back order with Chevrolet and worked hard to find options. Parts department finally located acre manu Service advisor Eduardo found one part to be on back order with Chevrolet and worked hard to find options. Parts department finally located acre manufactured part when Chevrolet didn’t come through. Service managed Jarred and Eduardo worked constantly and kept me informed along the way. More

Inefficient, preformed the wrong service instead of the recall work I was there for. Paperwork was mixed up and waited additional HOURS for the correct job to be done. recall work I was there for. Paperwork was mixed up and waited additional HOURS for the correct job to be done. More

Harold Dean is the best. He always gets my vehicle in and out service quickly He always gets my vehicle in and out service quickly More