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Orr GM Superstore
Searcy, AR
123 Reviews
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Showing 123 reviews
April 17, 2023
This is the most evil or incompetent dealership I have ever had the displeasure to work with. They sold me a lemon. Took weeks to pick it up and fix it. Gave the car back one day before the temp tags expi ever had the displeasure to work with. They sold me a lemon. Took weeks to pick it up and fix it. Gave the car back one day before the temp tags expired without extending them. Service department failed to fix problems with vehicle on three separate occasions. Sold the car I was driving as a rental. Refused to give me updates unless I blew them up. Never accepted full responsibility always tried to blame deflect. Tommy the head of service and Robert Cummings the salesperson were especially vile during this process. Save yourself a headache and never buy a car from this dealership. More
by Isaiah
Employees Worked With
Tommy, Robert Cummings
Helpful March 14, 2022
We went to look at a truck, and we were ready to purchase. The truck has some issues that were being fixed before the sale, during this time we were working numbers and trying to make a deal with th purchase. The truck has some issues that were being fixed before the sale, during this time we were working numbers and trying to make a deal with the dealership. The salesman said he’d call back with information and never called back, just dropped the deal to sell to someone else, I suppose. I wouldn’t really know since I never received a return phone call regarding anything. Worst service we’ve ever received from a dealership. 10/10 do not recommend. More
by S_sefcik
Employees Worked With
Kevin Douglas , Eli Vega
September 02, 2020
Really Great People. Purchased our 2015 GMC Acadia new from ORR. From the time of sale to current now 5 years later, The Service is beyond excellence. Thanks you all, especially Mr. Derek Rice for helping from ORR. From the time of sale to current now 5 years later, The Service is beyond excellence. Thanks you all, especially Mr. Derek Rice for helping us. The Smiths, Vilonia, AR More
by Tommy Smith
Employees Worked With
Derek Rice
February 27, 2020
Fantastic People! Best buying experience I have ever had!!! Orr GM Superstore Rocks!! The GM Alex Valencia and his Sales staff are the nicest most friendly guys I have ever met. had!!! Orr GM Superstore Rocks!! The GM Alex Valencia and his Sales staff are the nicest most friendly guys I have ever met. More
by RAMATCHLEY
Employees Worked With
Alex Valencia , Kaitlyn Flanagan
January 04, 2020
Staff is the Best!!! Facility was very nice, plenty of room, and coffee & popcorn was very good! Julio my advisor kept me informed of the status of my Tahoe. Got vehicle back clean and looking beautiful! room, and coffee & popcorn was very good! Julio my advisor kept me informed of the status of my Tahoe. Got vehicle back clean and looking beautiful! Service manager Joe Green was asking everyone in the waiting area if they were doing ok and if he could get anyone a water or popcorn! More
by RAMATCHLEY
Employees Worked With
Robert Cummings, Alex Valencia, Eli Vega, Kaitlyn Flanagan
March 28, 2019
Never never again Purchased a used vehicle, and not only did they power book the vehicle at three times what it was worth, after we left looking at our paper work the p Purchased a used vehicle, and not only did they power book the vehicle at three times what it was worth, after we left looking at our paper work the paperwork we had did not match the vehicle we had!!!!! I'm still fighting with this dealership to fix their mistakes, finance manager should be held accountable and the general manager for allowing this to happen on his watch! Never ever will or should I recommend this dealership! More
by Gimmneycricket
Employees Worked With
Alex Valencia
December 27, 2018
Munir Muhammad I wasn’t expecting to get the deal I wanted but they prove me wrong. They did a great answering my questions and working me a good deal. I wasn’t expecting to get the deal I wanted but they prove me wrong. They did a great answering my questions and working me a good deal. More
by moonisnear35
Employees Worked With
Joe Ellis
December 06, 2018
Emergency...Quick, courteous resolution We were having a family reunion along with celebrating Christmas and Thanksgiving over the Thanksgiving holidays. All of this takes place in Searcy. W We were having a family reunion along with celebrating Christmas and Thanksgiving over the Thanksgiving holidays. All of this takes place in Searcy. We are from a different state 9 hours away. Our check engine light came on Thanksgiving Day and we took our car by Orr Friday to take a look. They were booked, but took a look and told us we would not make it home. Needing to leave early Saturday so could be back home for work, they located the parts needed and worked us in. Everything was under warranty and within two hours they had us ready to go. Top notch service from the time we drove on the dealership lot until we left. Great experience with great people!!! The best!!! I cannot say “thank you” enough to this incredible staff! More
by Traveler
Employees Worked With
Natasha
October 11, 2018
The Computer needed Updated The truck was running really crappy, sluggish, hesitation, bogging down on acceleration. I took it to ORR and they found that the on board computer mo The truck was running really crappy, sluggish, hesitation, bogging down on acceleration. I took it to ORR and they found that the on board computer modular for the transmission needed an update, which they did FREE of charge, Under warranty. Now my truck fills great and runs even better. Thank You Natasha. More
by Johnny
Employees Worked With
Service- Natasha
October 10, 2018
Service Department Our daughter is a college student and we live out of state. For the last 4 years, Orr's service department has taken care of any needs or issues. I Our daughter is a college student and we live out of state. For the last 4 years, Orr's service department has taken care of any needs or issues. I make a phone call, explain her situation, they promptly and professionally take care of it. Recently we had a simple terminal cable issue but I'm 250 miles away so I contact them to look into her problem Within hours, fixed and she is on her way. Just another example of their service. My daughter has always felt comfortable with them and how she is treated. They are outstanding. More
by Wayne
Employees Worked With
Not sure the ladies name in service but she was great!
