I know I'm not here to have a bash the dealer session, but let me tell you what happened. I had started comparing the new CTS on the internet and had been put in contact with a young man. While he seemed to be nice enough over a few emails we set a time to come see the new cars. when we first got to the dealership we walked around and looked at several...CTS & even SRX's. there doors were open so we even sit in them. As for the cars WOW!! but after all they are Cadillac's.
Now here is where things go BAD after spending a Good 30 to 45 minutes on the lot we walked back to our car which was parked just outside the dealerships front door. I walked past our car and the wife asked where I was going? Duh I drove up here from Jacksonville to see about a new Cadillac. Not until I went to look for a CTS information pamplet did we get asked if anyone was helping us. I gave them the young mans name I had been talking to, but he was busy.
I understand people get busy so no problems yet! the next person we meet without even a hand shake asks us if we had seen the cars yet? We do find the time between the gum popping and lip smacking to take a test drive. CTS is a wonderful car. when we get back to the dealership some, not all our questions are met with almost blank stares. We go in and start the numbers game! We are literally handed off , back and forth between the salesman and sales-manager. Don't forget the gum!!
We have been at this dealer for over an hour and still don't know any moe then when we started. Having done some internet shopping I ask about any incentives and was told immediately Cadillac did not give incentives, so they could get us in a 2011 cheaper. Sounds good ! wrong! the one they could they could work the best deal on was a demo. OK Low miles equals lower payment right! wrong!! $800+ and noway for 72 months.
In an overall review of this dealership I would have to say very unprofessional!!
Do yourself a favor don't waste your time on a dealership that will make you feel like you are there for them. I will say with all the time spent on the web and in person I did not do anything but waste time at the ORR dealership in Searcy.
Do what I did and go to PARKER where you are treated with respect and made to feel welcome!!! Bottom line buy from Parker!!!!!!!!!!!!!