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Otto Cadillac

Albany, NY

4.7
2,196 Reviews
Why should you buy from Otto Cadillac of Albany? Our unmatched service and diverse Cadillac inventory have set us apart as the preferred dealer in Albany. Visit us today to discover why we have the best reputation in the Albany area.
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1769 Central Ave

Albany, NY

12205

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Showing 2,196 reviews

June 20, 2025

This is the second vehicle we have purchased from Oto and moth times were great..easy ti work with and people are friendly... More

by fnaughton49
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Ian Maher
5.0
This rating includes all reviews, with more weight given to recent reviews.
Michael Caccese
5.0
This rating includes all reviews, with more weight given to recent reviews.
June 20, 2025

After the situation that I had with my 2025 XT6, It was good to appreciate Roger’s effort in resolving my issue. The whole staff was great to deal with (Amber and kelly Jo as well) More

by dlabunsk
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Bill McLean
5.0
This rating includes all reviews, with more weight given to recent reviews.
Roger Prentiss
5.0
This rating includes all reviews, with more weight given to recent reviews.
Amber Young
5.0
This rating includes all reviews, with more weight given to recent reviews.
Kelly Jo Wisler
5.0
This rating includes all reviews, with more weight given to recent reviews.
June 19, 2025

I haven’t always had the best experience buying used cars but Otto really impressed me. They are very responsive and fixed an issue without any hassle at all. If I could give 10 stars, I would. Keep being gr More

by Katg2889
Sales Price Transparency
Purchase Time
Recommend Dealer
Yes
Employees Worked With
Michael Caccese
5.0
This rating includes all reviews, with more weight given to recent reviews.
Bill McLean
5.0
This rating includes all reviews, with more weight given to recent reviews.
June 19, 2025

This was our first Cadillac purchase and the whole experience was top notch! I would highly recommend. Francesca Bogdon More

by fbogdon4
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Ian Maher
5.0
This rating includes all reviews, with more weight given to recent reviews.
Michael Caccese
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Nelson
June 17, 2025

Great service . ...I will ve back for more service..I got reminder for service thanks More

by chrischris.a4
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Bill McLean
5.0
This rating includes all reviews, with more weight given to recent reviews.
June 17, 2025

I was very pleased with the interaction I had with the service staff during my recent appointment. More

by edjgorman
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Bill McLean
5.0
This rating includes all reviews, with more weight given to recent reviews.
Roger Prentiss
5.0
This rating includes all reviews, with more weight given to recent reviews.
Amber Young
5.0
This rating includes all reviews, with more weight given to recent reviews.
Kelly Jo Wisler
5.0
This rating includes all reviews, with more weight given to recent reviews.
June 17, 2025

Easy going , pleasant atmosphere. Go out of their way to make you feel comfortable More

by Lj19
Recommend Dealer
Yes
Employees Worked With
Bill
June 16, 2025

You don’t give good service because you tried to rip me off with your service More

by bread-colts.5o
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Bill McLean
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 16, 2025 -

Otto Cadillac responded

We’re sorry to hear you feel that way. We always aim to be transparent and fair with our pricing and service. If there was any misunderstanding, we’d be happy to go over the details with you. Please reach out directly so we can clarify and make it right if possible. Your feedback matters, and we’re always working to improve. Regards, Meghan Serrell General Manager Otto Cadillac 518-869-5000 mserrell@ottocars.com

June 16, 2025

Very happy with everyone there , very professional n take care of any issues!! Car always comes back clean too 😊 More

by Caren
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Amber Young
5.0
This rating includes all reviews, with more weight given to recent reviews.
June 13, 2025

I love the service every one was polite. was understanding now my car runs great 👍 More

by quincyfranklin1222
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Bill McLean
5.0
This rating includes all reviews, with more weight given to recent reviews.
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