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Otto Cadillac
Albany, NY
2,273 Reviews
Why should you buy from Otto Cadillac of Albany? Our unmatched service and diverse Cadillac inventory have set us apart as the preferred dealer in Albany. Visit us today to discover why we have the best reputation in the Albany area.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 8:00 AM - 7:00 PM
Tuesday 8:00 AM - 7:00 PM
Wednesday 8:00 AM - 7:00 PM
Thursday 8:00 AM - 7:00 PM
Friday 8:00 AM - 6:00 PM
Saturday 9:00 AM - 5:00 PM
Sunday Closed
Service
Monday 8:00 AM - 5:00 PM
Tuesday 8:00 AM - 5:00 PM
Wednesday 8:00 AM - 5:00 PM
Thursday 8:00 AM - 5:00 PM
Friday 8:00 AM - 5:00 PM
Saturday 8:00 AM - 1:00 PM
Sunday Closed
Parts
Monday 8:00 AM - 5:00 PM
Tuesday 8:00 AM - 5:00 PM
Wednesday 8:00 AM - 5:00 PM
Thursday 8:00 AM - 5:00 PM
Friday 8:00 AM - 5:00 PM
Saturday 8:00 AM - 1:00 PM
Sunday Closed
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Showing 2,273 reviews
August 11, 2025
. Pretty easy buying process . Long established local company that can be relied on . . Many of the new electric car companies are far more difficult to deal with and Cadillac is becoming a. Major player company that can be relied on . . Many of the new electric car companies are far more difficult to deal with and Cadillac is becoming a. Major player in the electric world ….. check them out before you make a decision!! More
by ddevito0
Verified Customer
August 09, 2025
Wonderful service. Lovely waiting area reasonable prices. Was very pleasantly surprised because I had never been there. Lovely waiting area reasonable prices. Was very pleasantly surprised because I had never been there. More
by Cusick.eileen
Employees Worked With
August 09, 2025
I had to wait, but I got what I wanted, and it was stress-free. My Caddy is Phat! stress-free. My Caddy is Phat! More
by mikepassiglia
August 08, 2025
Easy to work with, takes care of everything for you even sets up Bluetooth/phone capabilities. They don’t push you to buy and took me serious, which is much appreciated. sets up Bluetooth/phone capabilities. They don’t push you to buy and took me serious, which is much appreciated. More
by ka29lang
August 08, 2025
This was my first time at the Otto service center. I was greeted instantly and happily! Everything was clearly explained to me and the work was done timely. My service advisor was energetic, happy to I was greeted instantly and happily! Everything was clearly explained to me and the work was done timely. My service advisor was energetic, happy to help me and kind. I have already told others how impressed I was. I will certainly use Otto for my Cadillac moving forward. More
by gorms24
Employees Worked With
August 08, 2025
My experience has always been extremely pleasant. The dealership personnel is always very friendly and accommodating. It's a very comfortable place to sit and wait for your vehicle. The dealership personnel is always very friendly and accommodating. It's a very comfortable place to sit and wait for your vehicle. More
by ginav24
August 08, 2025
Otto Cadillac always takes care of me. Amber is most helpful! A a a a Amber is most helpful! A a a a More
by leaann419
Employees Worked With
August 07, 2025
Great service and patience. Was very helpful and knowledgeable. Big shout out to Mike in Sales Assisted withe purchase and up grade of my 2023 Cadillac, Bill in service, outstan Was very helpful and knowledgeable. Big shout out to Mike in Sales Assisted withe purchase and up grade of my 2023 Cadillac, Bill in service, outstanding, the Tech who explain the new car control panels to me (forgot his name) last but not least Beverly the Receptionist always pleasant when answering the phone with her welcoming voice amd tone. Also to the staff who made sure I had a loaner to continue to get around. I am so grateful 🙏🙂 and happy 😊 😃 😀 😄 😁 about my professionl treatment showed to me by the OTTO Cadillac Staff I see why parents Drive Cadillac from Otto. " Thank You" More
by joyce.williams
Employees Worked With
Other Employees :
Mike in Sales, Kelly, Beverly,Car tech who explains the car panel's
August 06, 2025
I was very very unpleased still upset about my last Experience there I even talked to my lawyer about this situation because I think Otto had me spend unnecessary money and knew that it would not fi Experience there I even talked to my lawyer about this situation because I think Otto had me spend unnecessary money and knew that it would not fix my problem More
by ceepacaddy
