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Otto Cadillac

Albany, NY

Overview
Employees
Reviews
Vehicles
4.8
2,381 Reviews
Why should you buy from Otto Cadillac of Albany? Our unmatched service and diverse Cadillac inventory have set us apart as the preferred dealer in Albany. Visit us today to discover why we have the best reputation in the Albany area.
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1769 Central Ave

Albany, NY

12205

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Showing 2,381 reviews

November 14, 2025

Steve was very patient through the process and was very transperant through the process. The whole purchase spanned over 2 months due to many roadblocks but steve was supposed the deal and didn't rush. More

by Manav
Sales Price Transparency
Purchase Time
Recommend Dealer
Yes
Employees Worked With
Ian Maher
4.0
This rating includes all reviews, with more weight given to recent reviews.
Steve LeMon
5.0
This rating includes all reviews, with more weight given to recent reviews.
Ryan Bussinger
4.0
This rating includes all reviews, with more weight given to recent reviews.
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Nov 14, 2025 -

Otto Cadillac responded

Hi Manav, we're glad to hear that Steve provided patient and transparent service throughout your purchase at Otto Cadillac. Thank you for your patience and trust in us!

November 14, 2025

Am always greeted with a enthusiastic welcome and immediately meet with a service advisor to discuss the reason for my visit. This time was escorted to the waiting area. More

by CadXT4
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Bill McLean
5.0
This rating includes all reviews, with more weight given to recent reviews.
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November 13, 2025

Very friendly, knowledgeable, kept me updated on the progress Bill is always very welcoming and courteous More

by cwronows
Recommend Dealer
Yes
Employees Worked With
Bill
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Nov 14, 2025 -

Otto Cadillac responded

We are lucky to have Bill on our team! Thank you for coming to Otto Cadillac and for sharing your support. We wish you safe travels!

November 12, 2025

Friendly greeting by Amber and excellent service! Updated often while I waited for the car to be done! More

by TUFF6
Recommend Dealer
Yes
Employees Worked With
Amber Young
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Amber Young
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Nov 12, 2025 -

Otto Cadillac responded

We’re so happy to hear that Amber made your visit smooth and well-informed! Thanks for choosing Otto Cadillac. Safe travels ahead!

November 12, 2025

Buying the vehicle was a pleasant experience from beginning to end. Very polite and knowledgeable staff. More

by woods.stephen1974
Sales Price Transparency
Purchase Time
Recommend Dealer
Yes
Employees Worked With
Ian Maher
5.0
This rating includes all reviews, with more weight given to recent reviews.
Michael Caccese
5.0
This rating includes all reviews, with more weight given to recent reviews.
Ryan Bussinger
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Nov 13, 2025 -

Otto Cadillac responded

Stephen, thank you for choosing Otto Cadillac and for sharing your positive feedback! Safe travels ahead!

November 11, 2025

Eff They kept me up to date, were very pleasant a joy to work with and that's why I go t Otto. More

by CREASE1000
Recommend Dealer
Yes
Employees Worked With
Bill
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Nov 12, 2025 -

Otto Cadillac responded

Thanks so much for the 5-star review of Otto Cadillac!

November 11, 2025

Made it easy to get my tires serviced and changed and it went rather smoothly thanks to Bill and the staff More

by howejavier999
Recommend Dealer
Yes
Employees Worked With
Bill McLean
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Nov 12, 2025 -

Otto Cadillac responded

We're pleased to know Bill and the team made your tire service easy at Otto Cadillac. Thank you for sharing your feedback, Howie!

November 11, 2025

It was very professional Amber is a very capable and pleasant person to deal with every time More

by danielbarbcarll
Recommend Dealer
Yes
Employees Worked With
Amber Young
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Amber Young
Report | Print
Nov 12, 2025 -

Otto Cadillac responded

Thank you for your kind words! We're glad Amber could provide you with a professional and pleasant experience. We appreciate your feedback at Otto Cadillac!

November 10, 2025

The best dealership I've ever worked with from sales to service they are the best. Bill is service always remembers my name and get me in and out quick. The Best!! More

by ed65
Recommend Dealer
Yes
Employees Worked With
Steve Lemon
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Nov 11, 2025 -

Otto Cadillac responded

Thank you for sharing your kind words about our team, Ed! It's wonderful to hear that Bill and our team have provided you with such memorable and efficient service. We’re grateful for your support and we look forward to serving you again at Otto Cadillac!

November 08, 2025

Aside from having to wait a week for a loaner to be available everything else was quick. More

by TDYER72772
Recommend Dealer
Yes
Employees Worked With
Amber Young
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Amber Young
Report | Print
Nov 10, 2025 -

Otto Cadillac responded

There is nothing better than a great review. Thanks for giving Otto Cadillac your business!

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