Dealer Reviews
Service Reviews
Cars for Sale
Dealer Log In
All Salespeople
Sales Department
Otto Cadillac
Albany, NY
2,176 Reviews
Why should you buy from Otto Cadillac of Albany? Our unmatched service and diverse Cadillac inventory have set us apart as the preferred dealer in Albany. Visit us today to discover why we have the best reputation in the Albany area.
Read More
This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 8:00 AM - 7:00 PM
Tuesday 8:00 AM - 7:00 PM
Wednesday 8:00 AM - 7:00 PM
Thursday 8:00 AM - 7:00 PM
Friday 8:00 AM - 6:00 PM
Saturday 9:00 AM - 5:00 PM
Sunday Closed
Service
Monday 8:00 AM - 5:00 PM
Tuesday 8:00 AM - 5:00 PM
Wednesday 8:00 AM - 5:00 PM
Thursday 8:00 AM - 5:00 PM
Friday 8:00 AM - 5:00 PM
Saturday 8:00 AM - 1:00 PM
Sunday Closed
Parts
Monday 8:00 AM - 5:00 PM
Tuesday 8:00 AM - 5:00 PM
Wednesday 8:00 AM - 5:00 PM
Thursday 8:00 AM - 5:00 PM
Friday 8:00 AM - 5:00 PM
Saturday 8:00 AM - 1:00 PM
Sunday Closed
Filter Reviews by Keyword
By Type
Showing 2,177 reviews
May 31, 2025
Always great service from everyone. My car is well taken care of by staff:) Otto Cadillac is a very well run shop - am a very happy customer:) My car is well taken care of by staff:) Otto Cadillac is a very well run shop - am a very happy customer:) More
by danielle
Verified CustomerEmployees Worked With
Bill McClean
May 31, 2025
Always great service from everyone. My car is well taken care of by staff:) Otto Cadillac is a very well run shop - am a very happy customer:) My car is well taken care of by staff:) Otto Cadillac is a very well run shop - am a very happy customer:) More
by danielle
Employees Worked With
Bill McClean
May 31, 2025
I had a great experience here. There was very helpful and friendly people. Everything went smooth There was very helpful and friendly people. Everything went smooth More
by josy1
May 30, 2025
This was my first experience with a virtual car purchase and it went extremely well. Everyone I dealt with was friendly, courteous and professional. I highly recommend Otto Cadillac. and it went extremely well. Everyone I dealt with was friendly, courteous and professional. I highly recommend Otto Cadillac. More
by praotn
May 30, 2025
Outstanding customer service team. You are treated with respect and professionalism from start to finish. You are treated with respect and professionalism from start to finish. More
by NEWYORKMBA
May 29, 2025
Service completed on my vehicles over the years is always a great experience. All the service advisors professional and helpful a great experience. All the service advisors professional and helpful More
by bdesarbo
Employees Worked With
May 29, 2025
Very good experience. Recommend buying from here. Staff is polite and helpful. Service and sales are both a delight to work with. Recommend buying from here. Staff is polite and helpful. Service and sales are both a delight to work with. More
by sean.macwhinnie1980
May 29, 2025
I have delt with this dealership several years ago and I came back because they treated me good Steve is great came back because they treated me good Steve is great More
by donnyd7116
May 26, 2025
Bill in service iexcels at customer service and communication. It’s a pleasure to deal with him. communication. It’s a pleasure to deal with him. More
by hbrockman
Employees Worked With
May 26, 2025
Great service department. They all always go above and beyond. Awesome team. . Livery knowable on the vehicles they service They all always go above and beyond. Awesome team. . Livery knowable on the vehicles they service More
by ToddHanlon145
Employees Worked With
Other Employees :
Brett
