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Otto Cadillac
Albany, NY
1,667 Reviews
Why should you buy from Otto Cadillac of Albany? Our unmatched service and diverse Cadillac inventory have set us apart as the preferred dealer in Albany. Visit us today to discover why we have the best reputation in the Albany area.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 8:00 AM - 7:00 PM
Tuesday 8:00 AM - 7:00 PM
Wednesday 8:00 AM - 7:00 PM
Thursday 8:00 AM - 7:00 PM
Friday 8:00 AM - 6:00 PM
Saturday 9:00 AM - 5:00 PM
Sunday Closed
Service
Monday 8:00 AM - 5:00 PM
Tuesday 8:00 AM - 5:00 PM
Wednesday 8:00 AM - 5:00 PM
Thursday 8:00 AM - 5:00 PM
Friday 8:00 AM - 5:00 PM
Saturday 8:00 AM - 1:00 PM
Sunday Closed
Parts
Monday 8:00 AM - 5:00 PM
Tuesday 8:00 AM - 5:00 PM
Wednesday 8:00 AM - 5:00 PM
Thursday 8:00 AM - 5:00 PM
Friday 8:00 AM - 5:00 PM
Saturday 8:00 AM - 1:00 PM
Sunday Closed
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Showing 1,667 reviews
April 26, 2024
There are males in service department who are throwbacks to Martin Luther King protests era. It appears obvious to me the service advisor "Bill Mclane" & service tech or techs are attempting by vehicle sabo to Martin Luther King protests era. It appears obvious to me the service advisor "Bill Mclane" & service tech or techs are attempting by vehicle sabotage to see me & my 2013 Cadillac or finances departed by mechanic's lean on my vehicle via thousands of dollars at a time "shortly" after a suppossed multipoint inspection on paper to cover tracks. Some people simply refuse to accept the progress of people other than themselves. More
by na13
Verified Customer
Helpful April 24, 2024
Fast reliable service from friendly staff that communicate issues and service very well. Don’t n time! communicate issues and service very well. Don’t n time! More
by rcgreene
April 24, 2024
Sent my sister and tricked into buying $50 wipers. Paid $300 for oil/tire rotations. Not professional. Paid $300 for oil/tire rotations. Not professional. More
by brij112121
April 19, 2024
The people are so kind and helpful. The dealership is so clean and welcoming. 15 The dealership is so clean and welcoming. 15 More
by Galen
Employees Worked With
Other Employees :
Dawn Crossley
April 19, 2024
I had a good customer service experience ,I am happy with my purchase and service ,will do business with them again thank you cathy campagna with my purchase and service ,will do business with them again thank you cathy campagna More
by venus07121960
Employees Worked With
April 19, 2024
Great experience buying my vehicle here with Steve. He made the car buying experience easy. This was a big purchase for me and he understood the importance of the experience. He communicated well with He made the car buying experience easy. This was a big purchase for me and he understood the importance of the experience. He communicated well with me and the bank. The lady at the front desk is so sweet, I don’t remember her name unfortunately. Also the gentleman that took his time going through the electronics of the car did a great job & answered all my questions. More
by CS
April 18, 2024
Excellent service as always. Service department always keeps me well informed and service is always prompt. Service department always keeps me well informed and service is always prompt. More
by MCOLOGGI
Employees Worked With
April 18, 2024
Service team is friendly and prompt with service. Always experience a warm and inviting atmosphere with every visit. Always experience a warm and inviting atmosphere with every visit. More
by janicelo
Employees Worked With
April 18, 2024
This dealership is great! This is my 3rd purchase from them. Declan and the rest of the team are outstanding. I travel 1.5 hours to buy my cars from them because the service This is my 3rd purchase from them. Declan and the rest of the team are outstanding. I travel 1.5 hours to buy my cars from them because the service and customer service are great! I highly recommend this dealership. More
by annieob2
April 18, 2024
Have my car analyzed In no time was very pleased. the people there was pleasant would go back the people there was pleasant would go back More
by Jermain1274
Employees Worked With
