Back

Otto Cadillac

Albany, NY

4.7
2,215 Reviews
Why should you buy from Otto Cadillac of Albany? Our unmatched service and diverse Cadillac inventory have set us apart as the preferred dealer in Albany. Visit us today to discover why we have the best reputation in the Albany area.
Contact Dealership

1769 Central Ave

Albany, NY

12205

Directions

By Type

Showing 2,215 reviews

July 07, 2025

We've been doing business with Otto for the past 8 years, having purchased 3 new Cadillacs. We always appreciate Otto's friendly and knowledgeable employees! More

by penncentral
Sales Price Transparency
Purchase Time
Recommend Dealer
Yes
Employees Worked With
Ian Maher
5.0
This rating includes all reviews, with more weight given to recent reviews.
Michael Caccese
5.0
This rating includes all reviews, with more weight given to recent reviews.
July 06, 2025

I am unfortunately disappointed in their service. I bought this car directly from them and have had multiple issues since the sale. This last issue it had to be brought in twice as they were unable t More

by Meghannicchi
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Bill McLean
3.0
This rating includes all reviews, with more weight given to recent reviews.
Amber Young
3.0
This rating includes all reviews, with more weight given to recent reviews.
Jul 07, 2025 -

Otto Cadillac responded

Thank you for taking the time to share your experience. I’m truly sorry to hear that your recent service visits have left you feeling disappointed and concerned—especially after purchasing your vehicle from us. That’s never the experience we want our customers to have, and I completely understand how frustrating and unsettling this must have been. Your safety and satisfaction are incredibly important to us, and we take feedback like this very seriously. I’d like the opportunity to personally review what happened and see how we can make things right. Please reach out to me directly, my contact information is below. We can look into this further and ensure that your concerns are properly addressed. We appreciate your business and hope to restore your confidence in both our team and our service. Sincerely, Meghan Serrell General Manager Otto Cadillac 518-869-5000 mserrell@ottocars.com

July 04, 2025

We did not work with Ian Maher. We had a great experience and most of the transaction went well. I would have liked something’s to have been handled differently but in the end got t More

by cfcostanzo
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Dan Zukowski
4.0
This rating includes all reviews, with more weight given to recent reviews.
July 03, 2025

I was very pleased with OTTO. Everyone was great! Everyone was friendly! Everything was efficient! Thank you for a GREAT experience. More

by Ctricarick
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Amber Young
5.0
This rating includes all reviews, with more weight given to recent reviews.
July 02, 2025

Declan made the buying process very easy. We worked over the phone and were able to come to an agreement quickly. The car was ready to be picked up 24 hours later! The staff was knowledgea More

by davis.matthew315
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Declan Cohen
5.0
This rating includes all reviews, with more weight given to recent reviews.
July 01, 2025

All staff is friendly and very professional! It’s always a great experience! Never had a complaint yet! More

by sbond702
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Bill McLean
5.0
This rating includes all reviews, with more weight given to recent reviews.
June 30, 2025

Brought car in to have TPMS reset after a flat tire. Service determined tire needed to be replaced and worked with insurance company to arrange a free replacement. Took a long time but happy with the re More

by clchalek
Recommend Dealer
Yes
June 30, 2025

Good service on time with a friendly customer attitude. Completed work on time . Professional st! More

by rcgreene
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Amber Young
5.0
This rating includes all reviews, with more weight given to recent reviews.
June 26, 2025

Got towed due to parking break locking up in MA while en route from Florida. Had no appointment and received stellar instant service by Bill. The SUV was fixed 4 hours later! More

by TheDancers
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Bill McLean
5.0
This rating includes all reviews, with more weight given to recent reviews.
Kelly Jo Wisler
5.0
This rating includes all reviews, with more weight given to recent reviews.
June 26, 2025

Roger is always very helpful and courteous when we bring in our vehicles. Thank you for all you do! More

by tcullum124
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Bill McLean
5.0
This rating includes all reviews, with more weight given to recent reviews.
Roger Prentiss
5.0
This rating includes all reviews, with more weight given to recent reviews.
1
...