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Otto Cadillac
Albany, NY
2,215 Reviews
Why should you buy from Otto Cadillac of Albany? Our unmatched service and diverse Cadillac inventory have set us apart as the preferred dealer in Albany. Visit us today to discover why we have the best reputation in the Albany area.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 8:00 AM - 7:00 PM
Tuesday 8:00 AM - 7:00 PM
Wednesday 8:00 AM - 7:00 PM
Thursday 8:00 AM - 7:00 PM
Friday 8:00 AM - 6:00 PM
Saturday 9:00 AM - 5:00 PM
Sunday Closed
Service
Monday 8:00 AM - 5:00 PM
Tuesday 8:00 AM - 5:00 PM
Wednesday 8:00 AM - 5:00 PM
Thursday 8:00 AM - 5:00 PM
Friday 8:00 AM - 5:00 PM
Saturday 8:00 AM - 1:00 PM
Sunday Closed
Parts
Monday 8:00 AM - 5:00 PM
Tuesday 8:00 AM - 5:00 PM
Wednesday 8:00 AM - 5:00 PM
Thursday 8:00 AM - 5:00 PM
Friday 8:00 AM - 5:00 PM
Saturday 8:00 AM - 1:00 PM
Sunday Closed
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Showing 2,215 reviews
July 07, 2025
We've been doing business with Otto for the past 8 years, having purchased 3 new Cadillacs. We always appreciate Otto's friendly and knowledgeable employees! having purchased 3 new Cadillacs. We always appreciate Otto's friendly and knowledgeable employees! More
by penncentral
Verified Customer
July 06, 2025
I am unfortunately disappointed in their service. I bought this car directly from them and have had multiple issues since the sale. This last issue it had to be brought in twice as they were unable t I bought this car directly from them and have had multiple issues since the sale. This last issue it had to be brought in twice as they were unable to take the time to diagnose correctly and on this last time they rushed through and gave me a faulty part that could’ve been very dangerous for my family moving forward. More
by Meghannicchi
July 04, 2025
We did not work with Ian Maher. We had a great experience and most of the transaction went well. I would have liked something’s to have been handled differently but in the end got t We had a great experience and most of the transaction went well. I would have liked something’s to have been handled differently but in the end got the car we wanted. More
by cfcostanzo
Employees Worked With
July 03, 2025
I was very pleased with OTTO. Everyone was great! Everyone was friendly! Everything was efficient! Thank you for a GREAT experience. Everyone was great! Everyone was friendly! Everything was efficient! Thank you for a GREAT experience. More
by Ctricarick
Employees Worked With
July 02, 2025
Declan made the buying process very easy. We worked over the phone and were able to come to an agreement quickly. The car was ready to be picked up 24 hours later! The staff was knowledgea We worked over the phone and were able to come to an agreement quickly. The car was ready to be picked up 24 hours later! The staff was knowledgeable about the 2026 Vistiq (even though it had not been our long). Smooth experience on the paperwork side of thing. I spoke with several dealers prior to landing on Otto and from my experience they are very upfront and professional. More
by davis.matthew315
Employees Worked With
July 01, 2025
All staff is friendly and very professional! It’s always a great experience! Never had a complaint yet! It’s always a great experience! Never had a complaint yet! More
by sbond702
Employees Worked With
June 30, 2025
Brought car in to have TPMS reset after a flat tire. Service determined tire needed to be replaced and worked with insurance company to arrange a free replacement. Took a long time but happy with the re Service determined tire needed to be replaced and worked with insurance company to arrange a free replacement. Took a long time but happy with the results. More
by clchalek
June 30, 2025
Good service on time with a friendly customer attitude. Completed work on time . Professional st! Completed work on time . Professional st! More
by rcgreene
Employees Worked With
June 26, 2025
Got towed due to parking break locking up in MA while en route from Florida. Had no appointment and received stellar instant service by Bill. The SUV was fixed 4 hours later! route from Florida. Had no appointment and received stellar instant service by Bill. The SUV was fixed 4 hours later! More
by TheDancers
June 26, 2025
Roger is always very helpful and courteous when we bring in our vehicles. Thank you for all you do! in our vehicles. Thank you for all you do! More
by tcullum124
