Amber Young
Amber Young at Otto Cadillac

Amber Young

Service Advisor

Otto Cadillac

1769 Central Ave
Albany, NY 12205

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4.7
762 Reviews

Dealership Experience

4 yrs, 1 mo

Industry Experience

13 yrs, 8 mos

Languages Spoken

English English

4.7

762 Reviews

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762 Reviews of Amber Young

August 06, 2026

Dealership Rating
Employee Rating

Declan was a pleasure to work with. He provided answers to any questions we had and was very informative on all the features in the XT5. Declan was respectful and listened to any conc More

by sues322
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Aug 07, 2026

Otto Cadillac responded

Thank you for your thoughtful feedback! We're delighted to hear you felt taken care of at every step. Enjoy your new XT5, and we hope to see you again at Otto Cadillac!

August 05, 2026

Dealership Rating
Employee Rating

Great Service, Friendly People. Chris the Driver was very professional. He took me to my destination promptly. Thank You. Chris. More

by CAPSTRAW1950
Recommend Dealer
Yes

Other Employees Tagged: Amber Young

Aug 05, 2026

Otto Cadillac responded

Thank you for sharing your positive feedback about Chris and our team! We're glad you had a great experience at Otto Cadillac.

August 04, 2026

Dealership Rating
Employee Rating

Always professional and always a pleasure to work with! One of the main reasons I keep on leasing cars from Otto! More

by Bstema
Recommend Dealer
Yes

Other Employees Tagged: Amber Young

Aug 05, 2026

Otto Cadillac responded

Thank you for the glowing review and your loyalty to Otto Cadillac! We look forward to serving you again. Safe travels!

July 30, 2026

Dealership Rating
Employee Rating

Service was done when scheduled and in a timely fashion at the agreed on price . What more could you ask for More

by George Smith
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Jul 30, 2026

Otto Cadillac responded

Thank you for choosing Otto Cadillac and sharing your 5-star review! We look forward to welcoming you back next time. Safe travels, George!

July 21, 2026

Dealership Rating
Employee Rating

It's always great at Otto. They know how to take care of customers Always feel welcome More

by ToddHanlon145
Recommend Dealer
Yes

Other Employees Tagged: Amber Young

Jul 21, 2026

Otto Cadillac responded

It's always our pleasure to assist you here at Otto Cadillac, Todd. Thanks for the great review!

July 03, 2026

Dealership Rating
Employee Rating

I went to the dealership and told them the brakes were not working properly service examined the brakes test drove it said they were fine, yet they continued to make scraping noise. Also my rear passenger More

by KBM6924
Recommend Dealer
No

Other Employees Tagged: Amber Young

Jul 06, 2026

Otto Cadillac responded

I'm really sorry to hear about the ongoing issues with your brakes and the inconvenience with your light order. It's our goal to provide thorough and timely service, so I'd like to look into this further for you. Please give me a call when you have a moment. Thank you, Roger Prentiss - Service Manager - 518-869-5000

July 02, 2026

Dealership Rating
Employee Rating

The service was provided both professionally and with quality. The repair was done and completed to our satisfaction More

by christy.smith
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Jul 06, 2026

Otto Cadillac responded

Christy, we are happy to hear our team met your needs! Thank you for choosing Otto Cadillac and for your business.

July 01, 2026

Dealership Rating
Employee Rating

The service here is unmatched and very pleasant and the people are very considerate to their customers. More

by crowningshieldw
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Jul 02, 2026

Otto Cadillac responded

Thank you for choosing Otto Cadillac! We are thrilled to hear that our team impressed you. Safe travels!

June 29, 2026

Dealership Rating
Employee Rating

Excellent Great customer service and ownership would highly recommend to anyone looking to buy or service a car More

by bradrosenstein
Recommend Dealer
Yes

Other Employees Tagged: Amber Young

Jun 30, 2026

Otto Cadillac responded

Thank you for your recommendation and for choosing Otto Cadillac, Brad! We hope to serve you in the future, take care!

June 16, 2026

Dealership Rating
Employee Rating

Excellent service. Very prompt. Everything was great. This is one of if not the finest dealership I have ever done business with. More

by KRAMOS120157
Recommend Dealer
Yes

Other Employees Tagged: Amber Young

Jun 17, 2026

Otto Cadillac responded

We love to hear such kind words about our team! Thank you for choosing Otto Cadillac and sharing your support with us. See you again down the road!

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