Amber Young

they told me what I needed. They did what was supposed to be done and professional got it done as quick as possible. They did what was supposed to be done and professional got it done as quick as possible. More

by nursesuzan Verified Customer Verified Customer

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they told me what I needed. They did what was supposed to be done and professional got it done as quick as possible. They did what was supposed to be done and professional got it done as quick as possible. More

by nursesuzan Verified Customer Verified Customer

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Bill and his staff at Otto Cadillac is outstanding. I would recommend Otto and there service department to anyone. I would recommend Otto and there service department to anyone. More

by ROSEANN.STEVENS Verified Customer Verified Customer

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The communication about my car was awful and it’s clear they don’t care about their customers. I dropped my car off on Wednesday afternoon. One of my issues was checked and everything was fine, the othe they don’t care about their customers. I dropped my car off on Wednesday afternoon. One of my issues was checked and everything was fine, the other I was told was being worked on. Thursday afternoon I was told it wouldn’t be ready until Friday. I called Friday and they said a part had to be ordered so it wouldn’t not be ready until Monday day… mind you the loaner couldn’t be taken out of state so had to cancel a trip… I called on Monday at 3:15pm and was told that the part had a 2-5 day lead time but was till expected that day. Tuesday I get a call that the part will not be in until 10/25-10/28 and that they would need the loaner back. I told them this was unacceptable but I would come get my car. When my husband arrived at the pick up location the car was not there. Ironically I then got a text from the service person that they needed notice as to when I would be coming as they must have been notified my husband was there. He had to wait 20 minutes to get it. They also charge 3% for using a credit card. Come on Cadillac!!!! Really!!! More

by colleenmulter Verified Customer Verified Customer

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The service was done in a reasonable amount of time, and the staff was personable and made the waiting comfortable the staff was personable and made the waiting comfortable More

by Dennismedeiros62653 Verified Customer Verified Customer

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They were accessible and texted me (convenient) and then they also washed my car. Thanks. they also washed my car. Thanks. More

by msocoloski Verified Customer Verified Customer

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The entire experience was very smooth from beginning to end. The loaner experience was easy too. I highly recommend Otto for my service! end. The loaner experience was easy too. I highly recommend Otto for my service! More

by Felicia Verified Customer Verified Customer

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Comfortable waiting area and the service is excellent Amber kept me informed as to the progress of the work and approximate time frame Amber kept me informed as to the progress of the work and approximate time frame More

by Louie.isabella1 Verified Customer Verified Customer

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Quick and efficient. Prompt service. Greeted by Amber. She was pleasant and quickly processed my appointment. I was happy with the service and got my car back neat and cl Prompt service. Greeted by Amber. She was pleasant and quickly processed my appointment. I was happy with the service and got my car back neat and clean. More

by Hczos Verified Customer Verified Customer

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Always friendly, efficient service. Always available to answer any questions too! Clean, and welcoming environment too! Always available to answer any questions too! Clean, and welcoming environment too! More

by jean.pawelek@gmail.com Verified Customer Verified Customer

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