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1,529 Reviews of Otto Cadillac - Service Center
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March 14, 2024
Fantastic Enjoyable Reliable Trustworthy Friendly Excellent Awesome Best Stellar Amazing Outstanding Faithful Honorable Wonderful Impressive Excellent Awesome Best Stellar Amazing Outstanding Faithful Honorable Wonderful Impressive More
by chris.bonnell
March 13, 2024
Always great service at Otto! Pleasure to have them as my Dealer! Absolutely a GREAT Dealership who cares about their customers! Pleasure to have them as my Dealer! Absolutely a GREAT Dealership who cares about their customers! More
by mhdorr111
Verified CustomerMarch 12, 2024
Quick service and was able to complete a break replacement on the spot. Friendly, welcoming and efficient replacement on the spot. Friendly, welcoming and efficient More
by lmh2mlh
March 08, 2024
I called the dealership on short notice because a light came on on my dashboard that I was very concerned about and Bill got me in the same day. Bill was confident he knew what it was. It was determined it came on on my dashboard that I was very concerned about and Bill got me in the same day. Bill was confident he knew what it was. It was determined it was my thermostat and my car was fixed the same day! He was able to take very good care of me and I appreciate Bill for doing so. More
by jacquelinesurakan
Employees Worked With
Bill Mclean
March 08, 2024
I just bought a brand new lyriq. The sales department needs major improvements They don't give full disclosure The sales department needs major improvements They don't give full disclosure More
by Cadillac lover
March 05, 2024
Bill is always the most professional, friendly and knowledgeable employee to deal with. Always a pleasure to have my Cadillac serviced at Otto, because of Bill knowledgeable employee to deal with. Always a pleasure to have my Cadillac serviced at Otto, because of Bill More
by RDUB70
Employees Worked With
Bill McClean
March 04, 2024
1. Disrespected and scoffed at by Bill. 2. Two hours for an oil change and tire rotation?? How could that be? 3. Bill tried to charge me for work covered by ATMOS. 4. Told him at the beginning...no wash.... an oil change and tire rotation?? How could that be? 3. Bill tried to charge me for work covered by ATMOS. 4. Told him at the beginning...no wash....need car asap.......still texted me to say 15 more minutes to get car washed. Bill is a terrible listener, and isn't it a service person's responsibility to listen and hear what a client has to say? There was at least a year between service appointments, and Bill didn't change for the better one tiny bit........My first experience with Bill was just as disappointing as the second one was. When I asked Siarra(?) On the phone about how could they still be working on an oil change and tire rotation over 90 minutes after it was dropped off..... I was met with about 20 seconds of dead air and a cop out of 'all I know is their still working on it' The one and only redeeming thing about my appointment was the very nice loaner I was given. I am thankful for that. My last appointment was est.to be 2 hours and it ended up being 5 hours. We love our salesperson (Declan) and we love our car........loving bringing it in for service.....not so much! More
by zloxover
Employees Worked With
Bill
