Dealer Reviews
Service Reviews
Cars for Sale
Write a Review
Dealer Log In
Back
View Dealership
Write a review

Otto Cadillac - Service Center

Albany, NY

4.7
1,529 Reviews
Call Service Center (518) 218-6168

1,529 Reviews of Otto Cadillac - Service Center

Sort by
March 03, 2024

They are forward thinking - asking if I want other items cared for - this is outstanding. Asking if I want car detailed again excellent. More

by david@prescottholdings.com
Sales Price Transparency
Purchase Time
Recommend Dealer
Yes
Employees Worked With
Bill
Report | Print
March 02, 2024

Staff is friendly and helpful Being able to use a loaner vehicle is a huge help for me and my work schedule More

by bethmkservices
Recommend Dealer
Yes
Employees Worked With
Amber Young
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Amber Young
Report | Print
March 02, 2024

Bill has always gone beyond expectations, we have a lease and another friend of mine bought from Otto, the only reason I stay in Cadillac's is due to my experience when working specifically with him! More

by MelinaNY
Recommend Dealer
Yes
Employees Worked With
Bill
Report | Print
March 02, 2024

Bill always keeps me up updated and he has a wonderful personality. I would recommend this service department to anyone who owns a Cadillac More

by Asherma518
Recommend Dealer
Yes
Employees Worked With
Bill in service
Report | Print
March 02, 2024

Fine. Have had issues well before out of warranty. No urge to want to help. Now i am out of warranty and still having issues More

by MPALMER623
Recommend Dealer
No
Employees Worked With
Amber Young
3.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Amber Young
Report | Print
Jul 18, 2024 -

Otto Cadillac responded

Hello and thank you for taking time to review our service department, I am sorry to hear that you had a less than desirable experience during your visit. I can assure you that our service team does want to help with your problem. Our service manager will be reaching out to touch base with you so we can come up with a solution for you. Thank you for your time. Kindest Regards, Meghan Serrell General Manager Otto Cadillac 518-869-5000

February 27, 2024

Fantastic buying and service experiences. Everyone is always polite and very helpful. I recommend Otto Cadillac. More

by meduffy62
Recommend Dealer
Yes
Employees Worked With
Bill Mclean
Report | Print
February 27, 2024

Over the top customer service. Great to do business with. Thanks for continuing to take excellent care of my vehicle. More

by amoconnell49
Recommend Dealer
Yes
Employees Worked With
Amber Young
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Amber Young
Report | Print
February 25, 2024

Ann going to Otto since 1985. I think that tells you how I feel. Excellent More

by SUITS.DAVE
Recommend Dealer
Yes
Employees Worked With
Amber Young
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Amber Young
Report | Print
February 24, 2024

Excellent service from start to finish, I waited for my car to be serviced and it was done in less time than planned. More

by moiprof98@yahoo.com
Recommend Dealer
Yes
Employees Worked With
Bill McClean
Report | Print
February 20, 2024

Was told on the phone that I still had an oil change that was covered by my main agreement. After checking in and they began work on my car Amber came out and told me I had used all eligible oil changes and More

by akeil68
Recommend Dealer
Yes
Employees Worked With
Amber Young
4.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Amber Young
Report | Print
Feb 21, 2024 -

Otto Cadillac responded

Hello and thank you for taking the time to write this review. I am sorry to hear about the miscommunication about the oil change coverage. Please accept our sincerest apologies for the inconvenience. We should have communicated the correct information and we dropped the ball. We hope to retain you as a customer and would love to be there for your service needs in the future. If there you would like to discuss this with me directly my contact information is below. Thank you for your time. Kindest Regards, Meghan Serrell General Manager Otto Cadillac 518-869-5000 mserrell@ottocars.com

1
...
39
40
41
...
153