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Otto Cadillac - Service Center

Albany, NY

4.7
1,535 Reviews
Call Service Center (518) 218-6168

1,535 Reviews of Otto Cadillac - Service Center

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February 06, 2024

On time service, great communication and attention to details, friendly people Dealership has a welcoming atmosphere with a comfortable waiting area More

by HERKIMER12023
Recommend Dealer
Yes
Employees Worked With
Bill Mclean
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February 06, 2024

Excellent and efficient My service was completely quickly and everything was fully explained to me clearly. More

by alisondugan2
Recommend Dealer
Yes
Employees Worked With
Bill McLean
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February 06, 2024

Punctual, friendly, and efficient I was happy with the service and waiting area. Very friendly staff. More

by mwood0061
Recommend Dealer
Yes
Employees Worked With
Amber Young
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Amber Young
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February 05, 2024

Simple great experience Staff is really nice help full Help me out to fix my car in great manners More

by shif299
Recommend Dealer
Yes
Employees Worked With
Amber Young
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Amber Young
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February 05, 2024

Service was fast. Bill was sociable and knowledgable. I've been to other Cadillac dealers for service and none of them can hold a candle to the customer service experi More

by Riyad031998
Recommend Dealer
Yes
Employees Worked With
Bill McLean
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February 03, 2024

Aways a 5 Don 't need to I have been going to Otto since 1985. I think that says it all More

by SUITS.DAVE
Recommend Dealer
Yes
Employees Worked With
Bill
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February 03, 2024

Amber is amazing it all went well Otto took care of my problem quickly and even cleaned my car More

by srank
Recommend Dealer
Yes
Employees Worked With
Amber Young
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Amber Young
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February 02, 2024

Professional, efficient and personable My experience with Otto Cadillac made the purchase of a vehicle tollerable. There efficiency, professionalism , and patience is why I am a loyal customer purchasing/ le More

by hpesoj59
Recommend Dealer
Yes
Employees Worked With
Amber Young
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Amber Young
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February 02, 2024

The dealership has a platinum atmosphere. The technicians are comprehensive. I had a stressful experience with the advisor on my last visit. More

by volvoeddie
Recommend Dealer
No
Employees Worked With
Amber Young
1.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Amber Young
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Feb 05, 2024 -

Otto Cadillac responded

Hello and thank you for taking time to complete this survey. These surveys help us understand problems and come up with solutions. We tried to contact you to discuss this matter but we have not been able to get in touch with you. Please give us a call at 518-869-5000 and ask for Roger. He is our service manager and he wants to discuss this to see how we can make it right. Thanks for your time. Kindest Regards, Meghan Serrell General Manager Otto Cadillac 518-869-5000 mserrell@ottocars.com

February 02, 2024

It was good and fast. Waiting area was clean and the coffee was good Thank you More

by smallsjames55
Recommend Dealer
Yes
Employees Worked With
Amber Young
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Amber Young
Report | Print
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