Back

Otto Cadillac - Service Center

Albany, NY

4.7
1,535 Reviews

1,535 Reviews of Otto Cadillac - Service Center

Sort by
January 26, 2024

Very good He works very patiently with customers Treat customers very responsibly Work very seriously More

by dongqiang772325
Recommend Dealer
Yes
Employees Worked With
dan
January 26, 2024

I feel like i had to come in twice for the same repair. I got a shuttle to work, but had to pay for an Uber back. Nice people, but...I'm not confident yet. More

by Westbrook.derek
Recommend Dealer
No
Employees Worked With
Amber Young
4.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Amber Young
Jan 26, 2024 -

Otto Cadillac responded

Derek, I am sorry to hear that you were not provided transportation back to the dealership and had to take an Uber. That is something we should have taken care of for you and we dropped the ball. As for your repair, from what I understand this was fixed but it was an after market part and there were corroded wires that were the cause of the problem. I believe the repair has been completed now and that the car doesn't need to come back again. If we need to look at it again due to the problem persisting, please let us know so we can accommodate you as necessary. We never want to leave a customer stranded. We hope to see you back as a customer for service again. We are very sorry for the inconvenience. Kindest Regards, Meghan Serrell General Manager Otto Cadillac 518-869-5000 mserrell@ottocars.com

Jan 26, 2024 -

Westbrook.derek responded

Everything associate with the repair is working fine now. Thanks. The car is a bit of a project so I will be back for other repairs and maintenance.

January 26, 2024

Excellent Sorry no time right now No thank you I can't do this now No More

by tmharley1
Recommend Dealer
Yes
Employees Worked With
Amber Young
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Amber Young
January 26, 2024

Kept me informed on progress, discussed options for possible new tires, and alignment. Waiting until fall as the tires are still good. More

by JohnG
Recommend Dealer
Yes
Employees Worked With
Amber Young
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Amber Young
January 25, 2024

Otto Cadillac is excellent. They work well with customers. I think when a customer complains of a problem the person who’s testing the car should test drive for at least 15 minu More

by hectcindy745
Recommend Dealer
Yes
Employees Worked With
Bill
January 25, 2024

Took care of all my concerns about my car Friendly, and very welcoming to service area. More

by ckwak8
Recommend Dealer
Yes
Employees Worked With
Service: Bill
January 24, 2024

It's always been a good experience. No complaints. The employees and nice and easy to work with. More

by rpiman03
Recommend Dealer
Yes
Employees Worked With
Amber Young
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Amber Young
January 23, 2024

Good experience No Done I I I I I I I I I I I More

by davefusco4
Recommend Dealer
Yes
Employees Worked With
The man's name was McCley not sure. GREAT GUY can't wait to see him again
January 23, 2024

Very good service. The coffee was good and the sitting area was nice. Staff was very friendly and got us in and out in a timely manner More

by gojubunny
Recommend Dealer
Yes
Employees Worked With
Amber Young
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Amber Young
January 22, 2024

Comfortable service with a focus on the customer Offers options to make sure the car is up to the customer expectations More

by wwiley51
Recommend Dealer
Yes
Employees Worked With
Amber Young
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Amber Young
...
46
...