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Otto Cadillac - Service Center

Albany, NY

4.7
1,535 Reviews
Call Service Center (518) 218-6168

1,535 Reviews of Otto Cadillac - Service Center

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January 13, 2024

Service is always quick and professional. Prices are fair, and the customer is kept apprised of progress along the way. Very satisfied in every respect. More

by JEFFREY BALTES
Recommend Dealer
Yes
Employees Worked With
Bill McLean
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January 13, 2024

It was a smooth process in and out and felt like Bill made it a priority to get me in and out of the dealership. More

by dj03asse
Recommend Dealer
Yes
Employees Worked With
Bill
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January 13, 2024

Excellent! Bill kept us informed and looks out for his customers. Bill informed us of every step to make our vehicle safe. More

by GGREENBERG21
Recommend Dealer
Yes
Employees Worked With
Bill McClean
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January 13, 2024

Exceptional service Exceptional customer service, great communication, thorough- all around great Cadillac service department. Exceptional customer service, great communication, very thorough- all around g More

by s.mulinio
Recommend Dealer
Yes
Employees Worked With
Amber
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January 13, 2024

Very professional and very caring Service advisor was very professional and very attentive to my needs More

by nodot
Recommend Dealer
Yes
Employees Worked With
MCLEAN
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January 13, 2024

Always take great care of me They are friendly, efficient and make sure I am completely satisfied More

by tagandwag
Recommend Dealer
Yes
Employees Worked With
Bill
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January 13, 2024

Long wait We waited for 2hrs, no one explained the long wait. We waited for 2hrs, no one explained the long wait. Expected the car to be detailed a little better More

by Chelle
Recommend Dealer
Yes
Employees Worked With
Bill
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Jan 14, 2024 -

Otto Cadillac responded

Hello and thank you for reviewing our service department. I’m sorry to hear that your wait time was not as short as you expected and it was not addressed prior to your visit. Our primary focus is on customer satisfaction and it appears we dropped the ball. We would like to make it up to you by offering you a free wash and vacuum with no obligation. If you paid for a detail we would gladly re-detail your vehicle to your satisfaction. I will have our service manager reach out to you tomorrow. Pleas feel free to contact me with any questions or concerns. We appreciate your business. Kindest Regards, Meghan Serrell General Manager Otto Cadillac 518-869-5000 Mserrell@ottocars.com

January 13, 2024

Bill was really excellent to deal with very professional and it was a relief dealing with someone who was knowledgeable More

by ID
Recommend Dealer
Yes
Employees Worked With
Bill Mcclean
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January 13, 2024

Just routine service all went well. I choose to wait wished it would have been done in less time. Took longer than expected for a routine oil change! More

by epennacchia
Recommend Dealer
Yes
Employees Worked With
Amber Young
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Amber Young
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January 13, 2024

Excellent experience Great service, comfortable waiting room, friendly and knowledgeable employees, bathroom was clean, showroom was nicely decorated. All in all very enjoyable experience. More

by Pendholly
Recommend Dealer
Yes
Employees Worked With
Amber Young
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Amber Young
Report | Print
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