Ourisman Chevrolet of Baltimore - Service Center

Do not leave your vehicle here for service. If you have to leave your vehicle for service take pictures of how you turned it over to them. My wife left her vehicle for service on Friday and when If you have to leave your vehicle for service take pictures of how you turned it over to them. My wife left her vehicle for service on Friday and when she picked up her vebicle that afternoon her windsheld was craked and the front spoiler was damaged. She requested the service manager, but he was unavailable She than asked for the general manager. The general manager came over he apologized and said that her window would be replaced on Monday. Additionally, he said that the replacement could be at her home or in their service shop. Well, today is Tuesday and all she's has gotten so far is the run around. Now the service and the general managers are unavailable. Tomorrow someone needs to have some answers. More

Service Department Took vehicle in for front end service, nothing else was wrong with vehicle. Picked vehicle up and started driving away, after riding for about 15 minu Took vehicle in for front end service, nothing else was wrong with vehicle. Picked vehicle up and started driving away, after riding for about 15 minutes the vehicle started to smoke and ran hot. Come to find out that the antifreeze had been removed and not replaced. steering wheel was misaligned and in general a very sloppy job, a friend of mine had the same experience. More

Oil change, tire rotation & fluids top off. Oil was change, but realized that I had an oil leak that they did not notice, my cap was not put back on & my tires were not rotated. Oil was change, but realized that I had an oil leak that they did not notice, my cap was not put back on & my tires were not rotated. More

Horrible So, let me give you a little background info. I dropped my vehicle off with the service dept. on Saturday for my 2014 Silverado; it was shaking at i So, let me give you a little background info. I dropped my vehicle off with the service dept. on Saturday for my 2014 Silverado; it was shaking at idle. I had talked with the technician and he stated there was a service bulletin regarding this issue and it required replacement of the engine mounts. Now, since my truck was still under warranty I expected this issue to be resolved and since my wife and I bought our vehicles there. Chris in service then placed me in a loaner vehicle and stated they will call me when parts arrive and when my truck was done. Tuesday then rolls around and the service manager Barry calls me and says we are not fixing the truck and to pick it up since he believed I was the one that ordered the parts. That doesn't even make any sense.. So me being a paying customer and having a truck that's under 30k miles, the selling dealer isn't fixing this issue. Not only are they not fixing the concern, the management is horrific at this location. How do you call yourself a service manager when you are nothing more than a glorified service advisor on a power-trip. Then the general managerMike Longan calls me after his micro-manager Barry tells him about the situation at hand. Expecting Mr. Longan to handle this and get his service manager under control he then proceeds to tell me the same thing. How can Autonation expect to succeed in the Automotive industry with having buffoons like this running it. I really feel sorry for the employees there. I will no longer be doing my service there nor purchasing another vehicle from there. The most horrible experience I have ever had at any establishment. More

Horrible Experience SERVICE REVIEW BEWARE- was asked to write a review for them before after having a service back in October had an oil change and tire rotation and then SERVICE REVIEW BEWARE- was asked to write a review for them before after having a service back in October had an oil change and tire rotation and then a couple days after that my tire pressure monitoring system stopped working. I took the car back after making an appointment just to get all the monitors replaced I figured my car was now 4 yrs old they probably needed replacing the service Advisor Wayne looked at me and told me he had no time to do my car after I made an appointment I was getting the sensors from them and everything just wanted my car fixed. I usually take my car to the dealership where I bought my Chevy but got lazy cause it is a little ways from my house in clarksville the whole service team and sales team out there is amazing at Winkelly. You can call and actually talk to a technician about your car not a service Advisor who don't know about a car they not ASE certified. So I usually don't do reviews unless I have something nice to say so I didn't do the review in October. I am doing a review now because of my latest encounter with them. My car was taken to them on a Wed morning it would not start and the service Advisor Everett told me it would take him a couple of hours to get it in and get it diagnose and give me a call.Well I ended up calling him around the end of the day and he had nothing for me the car had not been diagnose. Well this I'll give you call as soon as I know something went on everyday and he never called me I ended up calling him around 3:30 in the afternoon for several days because the last courtesy shuttle ran at 4 pm. well he told me for at least three days the car had not been diagnose and he had no clue still what was wrong with my car questioning him he was like we have people cars for weeks. Its going on a week now still no car they say my car needs a battery wow that's something you could have knew first day they got it started now another issue. meanwhile I still don't have a car no good customer service cause I have to call Everett all the time he never thought to call to give me any kind of update and that was the most frustrating thing. He never knew anything either until I called my real dealership WINKELLY and arranged to tow my car to them because I was tired of the B.S. at AUTO NATION. Soon as I went up there to remove my car all of a sudden he wants to call me and tell me he knows whats wrong with my car and can have it fixed today. At this point I just wanted my car off their lot. I let him fix it took it off their lot. Don't buy that extended warranty they call you wanting you to buy to because MR.Everett made sure my stuff wasn't covered by the warranty. It's all a shame. PLEASE BE WARE DON'T TAKE YOUR CAR THERE FOR SERVICE. I have heard people talking about just leaving there the day before and they back today with the same problem and their car still wasn't fixed. More

This is one of the best dealerships that I work with. They work with me find out what I wanted in this car. They all were so nice and work very hard for me. They work with me find out what I wanted in this car. They all were so nice and work very hard for me. More

Marty at Fox Chevrolet service department is a bully. He'd rather listen to himself pontificate on what he knows about cars then listen to any problem the customer iis experiencing. He is a dinosaur who He'd rather listen to himself pontificate on what he knows about cars then listen to any problem the customer iis experiencing. He is a dinosaur who would rather antagonize than gain customer appreciation and loyalty through respect and listening skills. Two words for Fox Chevrolet service department, STAY AWAY!!!! Giving no stars is not an option but that is my rating!!!! More