Dealer Reviews
Service Reviews
Cars for Sale
Dealer Log In
All Salespeople
Sales Department
Ourisman Chevrolet of Bowie
Bowie, MD
262 Reviews
Ourisman is the largest retailer of new & used Chevrolet cars and trucks in the Eastern U.S. In business for over 85 years, we are very proud of the reputation we have developed. Our entire staff is dedicated to your complete satisfaction.
Our sales department is committed to fitting you with the right vehicle at the best possible price. Our sales staff and managers are thoroughly trained with product knowledge and they can answer any questions you have. We believe buying a vehicle should be a fun experience. With close to 1000 vehicles in stock, including new Chevrolet cars and used cars, we'll have what you're looking for.
Read More
This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 9:00 PM
Tuesday 9:00 AM - 9:00 PM
Wednesday 9:00 AM - 9:00 PM
Thursday 9:00 AM - 9:00 PM
Friday 9:00 AM - 9:00 PM
Saturday 9:00 AM - 9:00 PM
Sunday 11:00 AM - 5:00 PM
Service
Monday 7:00 AM - 7:00 PM
Tuesday 7:00 AM - 7:00 PM
Wednesday 7:00 AM - 7:00 PM
Thursday 7:00 AM - 7:00 PM
Friday 7:00 AM - 7:00 PM
Saturday 7:00 AM - 4:00 PM
Sunday Closed
Parts
Monday 7:00 AM - 7:00 PM
Tuesday 7:00 AM - 7:00 PM
Wednesday 7:00 AM - 7:00 PM
Thursday 7:00 AM - 7:00 PM
Friday 7:00 AM - 7:00 PM
Saturday 7:00 AM - 4:00 PM
Sunday Closed
Filter Reviews by Keyword
By Type
Showing 262 reviews
December 13, 2022
Do NOT go to Ourisman Chevrolet of Bowie. I hope this review will help in your decision. They consistently could not effectively communicate amongst themselves or to me. They had my car in th I hope this review will help in your decision. They consistently could not effectively communicate amongst themselves or to me. They had my car in the shop 3 times for the same repairs, 2 days the first time, 1 day the second time (they had left a gas line loose), and 4 days the third time (not working on it until the last day), dragging what they said was a day or two of repairs to 3 months. And that was only because I had to do their job searching for a part in order for it not to drag to 7 months, which, when things became an issue, they were able to obtain the part within the same day. After looking at my car when it was originally dropped off, they quoted me a price of over $8,200. My Suburban is 15 years old, so I did some research before determining if that was worth it and concluded that it was right at the threshold, but worth doing. Three months later when they were attempting to complete the work, Frank realized he made $1,250 of mistakes in billing and wanted me paying for it, and Willie, the sales manager, wanted me to paying for half of the mistake. Prior to this, I had already asked 3 times about pricing and even to verify the bill when I picked up the car the first time. I had a 5 page bill that no one I talked to could explain to me, not even Frank. I also spent $1K in car rentals, 3 hours driving to the junkyard to get the part they said was going to take a month but turned into 7 months, and an additional $300 on the part (that ended up not working because it was worse off than what was already in the car). I was finally upset at this point, so Frank passed me on to Willie. Willie wanted me meeting them half way on the billing error, but I explained I already had, so he said he had to talk to Rob. It concluded with them covering the cost of the mistake, however, after that, instead of them addressing the follow up issues because the work was not done correctly or completely, the receipt just said mechanic found no issues. I now have to take it to a different shop to complete the work that was not finished. I was not a valued customer and they did not care to do a good job on my car even when I spent over $8K ($3K for parts and $5K for labor). More
by fourburgecare
Employees Worked With
Frank, Willie, and Rob
November 15, 2022
Awful service department, in just about every way you might measure it. Car was in for a routine oil changes and driving home we noticed the oil pressure gauge was not working. 2 separate time sensitive might measure it. Car was in for a routine oil changes and driving home we noticed the oil pressure gauge was not working. 2 separate time sensitive messages that afternoon and the following morning about whether the car should be driven went unreturned. Finally made an appointment for service on the gauge, dropped off the evening before the appointment, and the car had not been evaluated by the end of the following day. In fact the service tech called in the late afternoon to say he could find nothing wrong and it became evident he did not have or even read our description of the problem left at the time we dropped it off. Lead tech reportedly was not available to look at the car that afternoon, so they are keeping it for an extra day. On top of this, the service department almost never answers the phone and the general answering machine you are routed to fails to beep so you can leave a message. Communication by this service department rates a “0”. And, quality of service and timeliness of service also each rate a “0”. We have been long-term customers of Heritage in Owings Mills and the Ourisman More
by Jeff
Employees Worked With
Other Employees :
Buddy was helpful in determining the care could be driven before it was serviced. No one else in service has performed their job. See review.
August 09, 2022
I scheduled an appointment for an oil change with the dealership, it was confirmed via email and I showed up today at 3:00pm. The gentlemen at the counter was very rude and said, "we don't schedule appo dealership, it was confirmed via email and I showed up today at 3:00pm. The gentlemen at the counter was very rude and said, "we don't schedule appointments online." I showed him the email and he just said, the gentlemen then said, "well that person no longer works here". So the question becomes, do you take appointments online or don't you? The proper way to handle this would be to try and help. Nope. I was told I have to leave that there are not appointments for weeks for an oil change. I suggest you update your website and publicly state there that you no longer take appointments online. We'll never return, and we'll tell everyone we know not to do business there either. Never been treated so poorly, and I did everything right, they did everything wrong. Customer service is simple really, "I'm sorry that happened to you. You are right, we should have changed our website to notify customers that we are no longer taking appointments online. Let's see what we can do to make this right." But no, couldn't do that. Not sure how you would trust them with your car when they are so disrespectful up front. More
by morrison.sandy
Employees Worked With
May 25, 2022
Do not shop here. Dealer lied to me and cheated me on a fair deal. Dealer raised the price $6k before I walked in Dealer lied to me and cheated me on a fair deal. Dealer raised the price $6k before I walked in More
by Logan
Employees Worked With
May 11, 2022
Took our car in for service- issue was not resolved. Called back to schedule another service- big mistake. Apparently customers are an inconvenience for them. The rude lady that answers the phone just k Called back to schedule another service- big mistake. Apparently customers are an inconvenience for them. The rude lady that answers the phone just kept putting us on hold. We never got the appointment made- find another service center. This one is incompetent and rude More
by Chevytahoe19
Employees Worked With
Other Employees :
Keith Cobb, Matthew Barrow, Erika Meissner
March 31, 2022
Joe Gross is the BEST, I almost gave up on trading my car, He gave me the confidence to hold on that things will work out and they did. He's a Wonderful Sales Person. I would recommend him to everybody. car, He gave me the confidence to hold on that things will work out and they did. He's a Wonderful Sales Person. I would recommend him to everybody. When my Daughter's get their license I'm bringing them right to Joe. Thanks Joe Gross More
by Carolyn Parham
Employees Worked With
Joe Gross, Shanise Craft
March 26, 2022
Brad Hamilton and his crew accepted the trade-in of my 2018 Chevrolet Traverse without my signature on the title. As a result of the unethical actions of this team, I lost the $15,000 I invested in monthl 2018 Chevrolet Traverse without my signature on the title. As a result of the unethical actions of this team, I lost the $15,000 I invested in monthly payments plus the positive equity from the trade-in of my Jeep for the 2018 Chevrolet Traverse. The next action his team took was to threaten to sue me for my signature on the title. DO NOT GIVE THEM YOUR BUSINESS. More
by Jocelyn Murphy
Employees Worked With
Other Employees :
Bras Hamilton , Lee Putney, Ozzie Turner, Stephanie Warrington
February 13, 2022
If I could rate this a zero I would. I have called at least 4 times a week for the last month to talk to Ms. Craft about an extended warranty refund. No returns calls. I left messages and spoke to Reggie least 4 times a week for the last month to talk to Ms. Craft about an extended warranty refund. No returns calls. I left messages and spoke to Reggie and again no response. Basically you as the consumer only matter when your are purchasing the vehicle. Would not RECOMMEND. More
by Melindamegan24
Employees Worked With
Reggie, Shanise Craft
January 17, 2022
I went to Service dept. (w/Moe Qureshy as my rep.) for a recall issue on an '08 Town & Country, as well as a free multipoint vehicle safety inspection. Recall issue was taken care of as was the full inspect recall issue on an '08 Town & Country, as well as a free multipoint vehicle safety inspection. Recall issue was taken care of as was the full inspection. The mechanic was great, gave me a tour of the underside of my new/used van. I gave no "OK" for any paid work, yet $260. of work was done. I was presented the invoice by another service desk worker whom Moe Qureshy handed me off to, as Moe needed to go to lunch in a hurry. Major fault is mine as I just paid it. I was fully prepared to get a long list of tasks completed there, I will not go there again and wish I had read reviews prior. My biggest regret is that I just paid and did not hold them accountable. If you go here, be careful, they have a slick operation. ps, this is my 1st bad review for a business, it was bad enough to seek writing a review. More
by geamer
Employees Worked With
Moe Qureshy was bummer in the end. Mechanic #106761 was great!
December 22, 2021
I've brought three vehicles from this dealership and I have to say this is thee worst experience I've had with looking to purchase a vehicle.. The sales person thought I was his friend and talked to me an have to say this is thee worst experience I've had with looking to purchase a vehicle.. The sales person thought I was his friend and talked to me any way he thought. I went to the dealership with financing in my hand and they did nothing to assist me with what I wanted. All I can say is wow and I will be looking elsewhere for a vehicle. More
by spellerd
Employees Worked With
Reggie
