Ourisman Chevrolet of Bowie

I havent purchased a car in 8 years. Mr. Alba and his team was very helpful, friendly and understanding of my needs. My experience was wonderful and I would definitely recommend them to my friends. team was very helpful, friendly and understanding of my needs. My experience was wonderful and I would definitely recommend them to my friends. More

I contacted the dealearship to assist my brother with a purchase of a vehicle. Upon walking in the dealership, I was greated with smiles and friendly "Hellos." Everyone was warm from the beginning. But for purchase of a vehicle. Upon walking in the dealership, I was greated with smiles and friendly "Hellos." Everyone was warm from the beginning. But for the purpose of this review I can only showcase those that I personally worked with. The following individuals provided my brother and I with optimal customer service: Joseph Alba, Demond Strand and Mrs. Terry Norris. Mr. Alba demonstrated all the positive traits that a good salesman should exhibit. He was inviting,friendly, and more importantly, he listened to my brother's needs to ensure that he considered the vehicles that were best for him. I believe great customer service starts at the top. Salespersons tend to be great reps if thier is good leadership. This was certainly the case at this location. Mr. Strand, the sales manager, was equally friendly and informative of the entire process. He was able to answer a lot of our questions and was extremely clear when explaining the steps of a purchase and what to expect. This helped to minimize a lot of our anxiety. Finally, having everything Mr. Strand explained supported by the Finance Department reassured us further that we came to the right place. Mrs. Norris was open and engaging and pretty funny. She made the financial process feel less painful than most people would imagine. My brother is not one to express himself openly. However, Mrs. Norris was able to make him smile and feel comfortable with the overall process. I would strongly encourage anyone in the market for a vehicle to start at this dealership. The staff is dynamic!! The hospitality is second to non!. This dealership should be the standard for all dealerships. When I am ready for my next purchase, I am definetely coming back. My expectations have risen and I refuse to settle for anything less. Keep up the great work!!! More

Ron Stephenson was very personable. He worked hard to make the best possible deal,with the help of Lew Gilinsky. It has only been 2 weeks since my purchase,so I am not able to rate the service department make the best possible deal,with the help of Lew Gilinsky. It has only been 2 weeks since my purchase,so I am not able to rate the service department but the sales department is top notch! So I would highly recommend Ron and the rest of the Ourisman team. More

What a great dealership! In this society of so many selfish and untrustworthy people, I was very happy to find a dealership that was upfront and honest in their dealings. Many other dealerships that selfish and untrustworthy people, I was very happy to find a dealership that was upfront and honest in their dealings. Many other dealerships that we had contacted or visited were not passing along the tax credit for the Volt purchase, rather pocketing it themselves. They also were charging $5,000+ supply and demand fee. Ourisman Chevrolet also came through with the best offer on financing the car out of many financial institutions contacted. Joseph Alba spent hours with us in the setup and use of the systems and high technology of the Volt. More

Joseph Alba was very professional. He did not have the color car that I was looking for Mr Alba found one at another dealership and had it delivered and ready when I arrived the same day. color car that I was looking for Mr Alba found one at another dealership and had it delivered and ready when I arrived the same day. More

The sales team at Ourisman was extremely accommodating in attempting to locate the truck I had intended to buy. They noticed my interest on a compromise vehicle and made me an offer that was very agreeable. attempting to locate the truck I had intended to buy. They noticed my interest on a compromise vehicle and made me an offer that was very agreeable. The overall experience was pleasant. Based on this experience I plan on purchasing from the Ourisman group in the future. More

I was very satisfied with the buying experience at Ourisman. I arrived early before the dealership opened but someone came right out to greet me and offered to assist me immediately. The general manag Ourisman. I arrived early before the dealership opened but someone came right out to greet me and offered to assist me immediately. The general manager was made aware that I had driven in from some 300 miles away and she came out, shook my hand and thanked me for visiting their dealership. The vehicle was brought up from the lot to the front of the store. The salesman pointed out some of the features of the truck and asked if I had any questions before we took a test drive. When we returned he focused on our deal and kept me informed as to what was going on with paperwork, loan approval, etc. When the deal was completed I was given a voucher for a full tank of gas and thanked heartily by everyone involved in my transaction. I was treated with respect and I absolutely would, recommend these folks to anyone thinking of buying a vehicle. Steve W More

I recently purchased a 2011 Chevy Traverse and Joseph Alba was my salesman. He was very professional and informative. He stayed after closing just to make sure my needs were met. He had my vehicle waitin Alba was my salesman. He was very professional and informative. He stayed after closing just to make sure my needs were met. He had my vehicle waiting for me and also helped set up my ONSTAR and GPS. I was so happy with my new vehicle that I left items in the old vehicle which Mr. Alba helped me retrieve. I will recommend him to anyone that is in need of a new vehicle. He is very personable. More