Ourisman Chrysler Dodge Jeep RAM

I brought in my 2017 Pacifica for a misfire code and ultimately it led to a major repair covered under warranty. This service call happened to land during a difficult time for the service department and ultimately it led to a major repair covered under warranty. This service call happened to land during a difficult time for the service department and staff, and would take some time to get parts in and perform the service. Also, due to shortages in the rental car industry the dealership did not have loaners available. After I raised my concerns, the GM took this issue head-on and not only provided my family with a comparable vehicle, but did so my giving me a dealer car the next day. The repair was also completed in a matter of days and is good as new. More

Went to the dealership with a customer service issue and everything was resolved. The GM was very responsive and professional. Thank you Jason Kerr for excellent customer service! everything was resolved. The GM was very responsive and professional. Thank you Jason Kerr for excellent customer service! More

Don’t waste your time here. Multiple better dealer service departments for Chrysler, Jeep, and Dodge products in the area. Customer service is flat out rude. With my first Jeep, they refused to acknow service departments for Chrysler, Jeep, and Dodge products in the area. Customer service is flat out rude. With my first Jeep, they refused to acknowledge my remaining oil changes on a multi oil change plan I purchased from them. Had to remind them that I still had unused oil changes from that plan. With my second Jeep, they wasted a month of my time on a warranty service already authorized by FCA / Stellantis - not correctly documenting or confirming the issues being reported. If you do any business with them, make sure it’s all in writing. Or alternatively, just drive a town or two over to one of the better dealership service departments. More

Great service. Friendly, prompt and profesional. Steve Ritter was very helpful. He went above and beyond in helping me with the flat tire. He accommodated my needs and got Me out promptly. Ritter was very helpful. He went above and beyond in helping me with the flat tire. He accommodated my needs and got Me out promptly. More

Every time in for service never have parts. This time no oil. The one product that should be stocked. Lost another customer As I will no longer waste my time oil. The one product that should be stocked. Lost another customer As I will no longer waste my time More

Couple months ago I bought a 2021 Ram truck. Today cops pulled me over and gave me a ticket because of there poor service and fault. Stickers on the truck is 14000 lb but they registered the title and regi pulled me over and gave me a ticket because of there poor service and fault. Stickers on the truck is 14000 lb but they registered the title and registration in 10000 lb, WHY???? Now because of you guys I have to pay the ticket and clean up your mess. IS THIS HOW YOU SERVE YPUR CUSTOMERS? More

Ourisman Clarksville is a fantastic dealership. I am someone with a disability and they not only gave me a great car at a great price (a good deal lower than competitors), but did everything over the ph someone with a disability and they not only gave me a great car at a great price (a good deal lower than competitors), but did everything over the phone and delivered the car to me in person. I highly recommend them! D. Vailati More

Steve always looks out for me. Highly recommend!They have a outstanding sales dept I have run out of good things to say about Ourisman! a outstanding sales dept I have run out of good things to say about Ourisman! More

Great service and best deal on new Jeep Gladiator than anyone else. Excellent customer service and will buy here again. Definitely recommend if you want to buy a new car anyone else. Excellent customer service and will buy here again. Definitely recommend if you want to buy a new car More

Vehicle was dropped off to review a potential problem with the electronics that is covered under an extended warranty. The vehicle release was a tad complicated, but Matt was honest about staffing issues with the electronics that is covered under an extended warranty. The vehicle release was a tad complicated, but Matt was honest about staffing issues on the initial day scheduled for pick up and arranged a shuttle vehicle the day after to facilitate the process. Thank you!! More