Ourisman Chrysler Dodge Jeep RAM

Staff is friendly and efficient in providing services, I enjoy the coffee and the flexibility for getting a ride home if can’t wait onsite enjoy the coffee and the flexibility for getting a ride home if can’t wait onsite More

Awesome oil change and tire rotation visitquick and easy Awesome oil change and tire rotation visit quick and easy Dwight is always courteous friendly and efficient really knows what he’s talking about the Awesome oil change and tire rotation visit quick and easy Dwight is always courteous friendly and efficient really knows what he’s talking about the Tech who serviced the car highlighted several issues that I needed to look after including a nail in my tire I didn’t know what there great service! More

Great experience. Bought a Jeep on-line and had it delivered. It was as promised, great condition. Jeep was amazing and a great process. Thanks Virgile delivered. It was as promised, great condition. Jeep was amazing and a great process. Thanks Virgile More

Awesome. Sooo nice and professional...they came in way lower than estimate ...Matthew explained everything and kept me up on progress of repair. Thank you lower than estimate ...Matthew explained everything and kept me up on progress of repair. Thank you More

Ourisman Chrysler Jeep has NEVER disappointed with their service. They are friendly and professional, and effective in their solutions. It is always a tremendous experience! service. They are friendly and professional, and effective in their solutions. It is always a tremendous experience! More

Grand Jeep Cherokee, 2011. Situation: coolant was leaking.Test and found faulty radiator fan module assembly thermostat and upper radiator hose collapsed. The said that they replaced radiator fan mod leaking.Test and found faulty radiator fan module assembly thermostat and upper radiator hose collapsed. The said that they replaced radiator fan module assembly, upper radiator hose, thermostat and radiator cap and replaced coolant liquid. When I picked up the car I noticed that the level of coolant liquid was below the minimum line, almost at the same level when I took the car for repair. It means that they didn't add coolant and I was driving for almost 30 minutes with almost no coolant. I talked to the Service manager, Mr.John, and he said that there might have a been a leak so the coolant disappears. I told him that before delivering the car they should have check the level of the coolant. In addition they charged $37.98 for coolant that they didn't put. They also charged $1179 for the fan modul. The real price in MOPAR is $549.04. How can they charge 100% over the real price? Mr John didn't offer any reasonable explanation and he insisted that they did everything well and also put in doubt the price that Mopar has for the spare part mentioned. I will report the issue to JEEP, the FTC (Federal Trade Commission) and the Better Business Bureau More

Excellent all around service and experience buying this car from Ourisman’s. The negotiation was easy and straightforward. I was impressed that they delivered to my home in Wilmington, DE. car from Ourisman’s. The negotiation was easy and straightforward. I was impressed that they delivered to my home in Wilmington, DE. More

Great experience at Ourisman! We had a very pleasant experience with Andrew, “Kevin from finance”, Danny and Jacob and came off the lot with a new Jeep Willy’s!! experience with Andrew, “Kevin from finance”, Danny and Jacob and came off the lot with a new Jeep Willy’s!! More

Easy, Relaxed, Low-Pressure I worked with Nakia Spencer over two weeks. The first week, I stopped by, test drove some different Jeep models, and gave him my phone number, in I worked with Nakia Spencer over two weeks. The first week, I stopped by, test drove some different Jeep models, and gave him my phone number, in case he found anything fitting my interests. He was great about NOT spamming me with calls or texts. (I had told him I was inundated with calls/texts/emails from other dealerships.) The second week (Memorial Day), I came by early, without an appointment. Spencer recognized me and was great about setting me up for a few different test drives to narrow down what I wanted. We hashed out the details without any pressure. I had to leave around lunch time, but told him I'd be back in the afternoon to wrap up everything. During that time, my application for financing was run and approved. Spencer was very communicative via text. He kept me updated when the vehicle matching the VIN we discussed became unavailable due to quick sales at other Ourisman dealership locations. This happened a few times throughout the day. Luckily, Ourisman had a large enough stock of the model and trim with the options I wanted that Spencer was able to find equivalent Jeeps for me at the same cost. In the afternoon, Spencer texted me to let me know that my Jeep was at the dealership and ready for final paperwork. We worked out the rest of the details at his desk. Sales Manager Arbi Ghazarian also stopped by throughout the day and was very helpful. Finance paperwork was handled by Kevin Gilbert, who was excellent to work with. The overall car buying experience at Ourisman was great. I'm very happy with how the day went, and I love my new Jeep! More

Great experience Always fast and friendly service whether it is scheduled maintenance or unscheduled and going through the express lane and the lobby area is always cl Always fast and friendly service whether it is scheduled maintenance or unscheduled and going through the express lane and the lobby area is always clean. More