Ourisman Chrysler Dodge Jeep RAM

Treated as family I have been an Ourisman Jeep Dodge Ram customer since 2012. While I have received good deals in the Sales side it it the Service Department that keeps I have been an Ourisman Jeep Dodge Ram customer since 2012. While I have received good deals in the Sales side it it the Service Department that keeps me coming back. We return to the service department three to four times a year for routine service . When my wife and me arrive they know us by name and if only one of us shows up they inquire as to why the other. There is stability in personnel as well with most of the service writers being the ones I have dealt with since my first purchase. The pricing of the services received is fair and market price. I have never been overcharged for any service provided and they do all the services including brake replacement. More

Not trustworthy Lets start by saying do not buy anything from them. They don't stand by there sales. Bought a dodge durango and the salesman told us they would fix th Lets start by saying do not buy anything from them. They don't stand by there sales. Bought a dodge durango and the salesman told us they would fix the rattling noise as well as the crack in the rear panel. Took it in for service and they couldn't find noise and ordered part said they would look at it again. Called a month later and part was in(which nobody called to tell us) took car back they found what was causing noise but now we have to pay to fix it and funny the part wasnt there and guess what neither was our salesman. So we got screwed and they didn't fix a thing. Please dont buy anything from them ever you will be given the run around. Don't trust them and our satellite radio isn't working either. Needless to say fingers crossed nothing else goes wrong. More

Two recalls and Oil change. As always great service. Nine year and going my trucks have not seen another service center. Great customer service provided by the service team. As always great service. Nine year and going my trucks have not seen another service center. Great customer service provided by the service team. Keep up the good work. More

Very Efficient I needed an oil change and was told it would be 2 hours but come back after 3 for a shorter wait. Excellent time management! I needed an oil change and was told it would be 2 hours but come back after 3 for a shorter wait. Excellent time management! More

Poor Experience in every aspect! Shady, untrustworthy, deceiving, and immature are words to describe the crappy experience I had with Ourisman Dealership. Don't waste your time there Shady, untrustworthy, deceiving, and immature are words to describe the crappy experience I had with Ourisman Dealership. Don't waste your time there, as you will only be disappointed!!! Please see my descriptive experience on Yelp! More

Excellent all-around John Treat and other members of the Ourisman Jeep staff are the epitome of high quality customer service. Having been in retail sales for a number of John Treat and other members of the Ourisman Jeep staff are the epitome of high quality customer service. Having been in retail sales for a number of years, the relationship building and attentiveness that John and others showed was top notch and very professional. From the first greeting to meeting the key people in the service department, everyone was friendly, informative, and first class. More

Great experience If you’re new buyer looking to purchase, I highly recommend that you go to ourisman in clarksville. The salesperson that helped me purchase my new and If you’re new buyer looking to purchase, I highly recommend that you go to ourisman in clarksville. The salesperson that helped me purchase my new and first Ram truck was John Treat. He was very knowledgeable and helpful and friendly. My experience with him went very smoothly and didn’t felt rushed our forced to buy. He was also a great storyteller. More

Mike McFadden is an asset I have been coming to this dealership for about a year now and I can say I had satisfactory service for the first time. Mike McFadden was professiona I have been coming to this dealership for about a year now and I can say I had satisfactory service for the first time. Mike McFadden was professional and courteous. Four stars because of the misquoted price and the debacle over advantage points but that’s all Ourisman. You can never really walk out of there without feeling fleeced. Four more years of Jeep ownership and I can switch back to a Mercedes, where customer service is done right. I can’t wait. More

Great experience! Great place to buy car, Karen was great from the beginning, very helpful from the start to make it an easy process for me to be able to buy my truck. Great place to buy car, Karen was great from the beginning, very helpful from the start to make it an easy process for me to be able to buy my truck. Everything at the dealership, from start to finish, went easy, smooth and felt they were very honest with me. I would definitely recommend buying car her! More

Routine Service that’s far from Routine At Ourisman CJDR in Clarksville they always provide the best Service experience! Fast, friendly and quality I will not go anywhere else, Mike Catron r At Ourisman CJDR in Clarksville they always provide the best Service experience! Fast, friendly and quality I will not go anywhere else, Mike Catron runs a 1st class service department! More