My wife and I just purchased our third Jeep from Ourisman - a new Wrangler JL. Since this is such a new vehicle, we had so many questions about the features, performance, service - even how it was being manufactured. We didn't anticipate our salesman being able to answer all those questions. Jason Kerr was absolutely amazing. He knew details about the jeep end-to-end. The JLs had only been on the lot for a week, but he'd done his homework and had an answer for all the questions we could throw at him. He was great with my wife and kids, answering all their questions as well. We are a Jeep family, with three Wranglers in the driveway, and it was a great experience working with someone who was just as passionate about the brand. Beyond our experience with Jason, the General Manager, Mike Lewis, was equally amazing. Mike worked with us to make sure we got the best deal possible. He was also very knowledgeable about the new JL and we could've talked for hours about off-roading. All around, it was a very smooth buying experience, but I've come to expect that from Ourisman.
"Jason Kerr was OUTSTANDING to work with!"
I came in November for a second purchase with Ourisman Chrysler. I wanted to trade in my Jeep Cherokee for a Jeep Wrangler. Jason Kerr was so extremely patient with me from start to finish. I met with him 3 times before making a decision and he did not rush me at all each time. He showed me all of the options, displayed all of the features in each Jeep for me so that it was more simple to understand and make a decision based on my needs and wishlist. Ultimately, we decided on one that was at another dealership, which Jason had brought in for me. The signing was super easy, and Kevin in the finance department made that part such a breeze! I was SO happy to get the keys to my dream car I had always wanted, and Jason really made it feel like a Disney World experience through the end! Mike Lewis, the General Sales Manager, was also SUPER friendly, professional, and made me feel like part of the Ourisman family. Ourisman has my future business forever! Thank you so much Jason, Mike, and everyone!
On our way to Ourisman, we noticed a vehicle at another dealership. We stopped in to inquire about it but the sales person didn't seem to know very much about it. In contrast, we found Dan to be very knowledgeable and efficient. He really kept the process moving. Mike was also very helpful in getting us to a deal. The next time we're in the market for a vehicle, we'll definitely look to Ourisman first.
"I'd never go anywhere else"
This is the second car I've purchased through Ourisman of Clarksville, and I'll never go anywhere else. I tell them what I'm looking for and they deliver it quickly and painlessly! I've referred many friends and they all have had the same experience.
"Mr. Lewis - Leads by Example"
Mr. Lewis was very helpful in the purchase of both a Jeep Grand Cherokee (in 2013) for my wife and a 2008 Dodge Nitro (in 2015) for my son. The salesman Fred that Mr. Lewis paired us with could not have been more helpful, professional and patience . Mr. Lewis went out of his way to locate the vehicle my wife wanted even though it wasn't on the lot at the time of our visit. He arranged to have it delivered, prepped and ready for our second visit for her to inspect, drive etc. His extra efforts went a long way in convincing my wife that this was the right vehicle and the right dealership. Mr. Lewis and his team where the reason we came back to Ourisman when we were looking for a car for my son. Mr. Lewis again took the time to identify several cars that where in our price range, kept in connect with us while we searched and his efforts ultimately brought us back to Ourisman to purchase the 2008 Dodge Nitro, Thank you to Mr. Lewis and his team.
Mr. & Mrs. Pedersen
Everyone there was GREAT..I'll continue doing my business there I want thank Mike & Fred for helping me out The truck was clean and awsome.
"Excellent customer service "
I went in to look at a 2017 Ram Bighorn and Q Hall helped me he was a awesome salesman I sell cars also he new the product very well no pressure sales team very professional dealership great management and finance was very nice lady and helpful I would recommend Q Hall he is a 10 out of 10.
"Problems from the beginging"
I purchased a 2016 Chrysler Town and Country from Ourisman becasue I previously bought a 2013 of the same brand with them in the past. I had a great experience the first time. Not so this time. They were aware that the radio screen had to be replaced before I even looked at the car. When I purchased the car they told me the part was on order and would be in, in a couple days. They also ordered a remote start for it and said that would also be in, in a couple days.
I purchased the car at night so I could not see that someone had tried to pry out the head unit and radio screen on the car until the AM when the light hit it and I could see the gouges where it looked like someone had taken a flat head screw driver to it and made the gouges.
I took my car in the day after I bought it for an alignment because it was pulling and I had concerns about the head unit sticking out. They gave me a loaner and told me they should get the parts on order in the next day or so and that they would just install everything at once.
I was led to believe that would be by the end of the week. When I didn't receive a call from them for a couple of days, when they said they would call me the day after I dropped it off to let me know the status. I called them. They told me that the parts were in fact on back order and wouldn't be in for at least 2 weeks! I was told 2 days.
I needed my car back so they told me to come get it and they would do all the repairs at once when the parts came in. I was very upset that I was lied to and miss led after several phone calls. When I took the car back I was told to speak with Jeff Borakove about my complaints. He offered to give me a free oil change package but I had already purchased that. That is when Mike Lewis stepped in and wanted to see what my issues were with the car. We went out to look at the radio screen that didn't work and the pulled out head unit and the gouges. He pushed all kinds of buttons on the radio like he didn't believe me that it didn't work. They were aware when they got the car into inventory that it didn't work. Also he looked at the head unit falling out like it was not a problem and told me the gouges were no big deal! No big deal??? It looks bad and I'm worried about resale value. He asked if I had kids and I said yes. He said "well they are going to mess it up anyway so this is nothing". REALLY!!! He just dismissed all my concerns about the time frame of when my parts would be in and about the way my dash looks with gouges in it. Mike then told me he would look into it the next day and give me a call on the status. I have yet to hear from him.
I had resolved myself to the fact that my parts wouldn't be in and there was nothing I could do. Someone was trying to appease me by saying it would be a couple of days when in fact it will be weeks. But the way I was treated by the GM was down right wrong. You are supposed to make your customers feel good, not patronize them and tell them that its no big deal because your kids are going to mess it up anyway. How is he a GM???? This is NOT customer service.
My husband wants me to return the car and go to a different dealership. I am thinking he may be right.
I have had a good experience with them for the past 3 years but not anymore.