Ourisman Chrysler Jeep Dodge Ram of Clarksville - Service Center

Jackie in the Auto Service Department is an outstanding pro! Jackie in the Auto Service Department is an outstanding professional. I needed help with some basic things for my wife's 2014 Jeep Wrangler Sport 4 Jackie in the Auto Service Department is an outstanding professional. I needed help with some basic things for my wife's 2014 Jeep Wrangler Sport 4 Door and Jackie addressed it with a high level of empathy, professionalism and a warm smile. Thank you Jackie and to the whole Service Team for taking the time out and caring. I would recommend that Jackie be recognized and the whole Service Team for demonstrating professionalism and care. I also want to recognize Barry for simply being awesome-a true rock star in the area of customer service and understanding of automobiles! Thank you Service Team! All of you are outstanding! If more businesses were like this how great would that be? Ourisman stands out as one of the best and the Service Department is a beaming star! Five Stars! More

vehicle service communication I dropped off my Durango to have the power steering checked. I never heard back from Ourisman as to the status of the Durango. I finally called THE I dropped off my Durango to have the power steering checked. I never heard back from Ourisman as to the status of the Durango. I finally called THEM, and after waiting over 15 minutes, I had to drive my other car to the dealership to make contact with someone in the service department. At first, the service people could not find the paperwork for the Durango....eventually the paperwork was found. Because I had driven another car, I had to drive back home and wait for the shuttle service. This is not the first time that I have been less than satisfied with their service. More

Excellent service. On 5/24 and 7/19/16, I received excellent service and assistance. Kudos to Jackie and shuttle driver. My car is running great now. On 5/24 and 7/19/16, I received excellent service and assistance. Kudos to Jackie and shuttle driver. My car is running great now. More

Great service department They went the extra mile for me and my family so that we could salvage what was left of our summer vacation at The beach They went the extra mile for me and my family so that we could salvage what was left of our summer vacation at The beach More

Excellent service everytime. Anytime I needed service or had a recall I went to Ourisman Chrysler, Jeep, etc of Clarksville Maryland. I have always had exceptional service. Ever Anytime I needed service or had a recall I went to Ourisman Chrysler, Jeep, etc of Clarksville Maryland. I have always had exceptional service. Everyone is always pleasant and the work has always been done correctly. I have never had to take my car back because something was not done correct. They always explain everything and give you and estimated time your service will take. The same service tech works on your car each time. It is like personal service. Jon is the name of my Tech and he has always, every time fixed my car perfect. I strongly recommend this dealership. I brought my jeep here and always take it here for maintenance. Great Place. The waiting room is very comfortable and has a machine you can make coffee, tea, etc. for no charge. Also TV and vending machines. Makes you not want to go home. More

Only One Service Dealer For Me! Jackie and team do such a great job. I have been taking my personal vehicle, which was a Dodge truck and now a Jeep Wrangler, here for many years. In Jackie and team do such a great job. I have been taking my personal vehicle, which was a Dodge truck and now a Jeep Wrangler, here for many years. In the past couple of years I have converted both my wife and dad to get service on their Toyota's at Ourisman Jeep. This last visit is why I am writing this review. I was taking one of my Nissan NV200 work vans to Nissan to get serviced. I decided to go to Ourisman and Jackie last minute because of the trust I have in them. Needless to say I made the correct decision. I was explained what needed to be serviced, what didn't, what should be done in the next 10K miles, and other things to watch for. I also want to give some recognition to the team that is turning the wrenches. I have no idea what your names are but do know myself, my family, and my business all appreciate everything you do for us. In my eyes there is only one place to get a vehicle serviced, not matter the make and model. More

Jackie Pressman...Outstanding Customer Service We are writing this review specifically for Jackie Pressman. My wife and I drove up from Florida (where we live) Friday June 17th to visit with fa We are writing this review specifically for Jackie Pressman. My wife and I drove up from Florida (where we live) Friday June 17th to visit with family for a few days. Toward the end of our drive 3 lights appeared on my dashboard...ABS, 4-wheel drive, and tracking control. All day Saturday I was on the phone with numerous Jeep dealerships throughout the area...I even drove to a couple...and nobody would even look at the car. I explained our situation and was just trying to get someone who could at least perform a diagnostic to determine if this was a serious safety concern...since we had to drive back to Florida. The earliest any of those dealerships could even look at it was a week to ten days out. So first thing Monday Morning I decided to continue to search for other dealers outside the immediate area. The first one I called was Ourisman...and I was lucky enough to speak to Jackie. I explained my problem and she immediately understood my predicament and asked if I could bring the car right in. I did that and told her I would wait until she got a chance to have someone look at it. Later Jackie informed me that one of the wheels needed a new sensor but they did not have it in inventory. Jackie offered two options...she could...order it from New York and it might come in by Friday...or check with other dealerships to see if they had the part on hand...and if so she would send someone to pick it up and make sure my car was fixed by the end of the day. Jackie found dealer in Rockville and then offered me a loaner car rather than have me sit and wait for the entire day. In the end the car was fixed and we were able to get back home to Florida. In all my years of experiences with cars and servicing Jackie was by far the most professional, knowledgable, and understanding service representative I have ever encountered. Jackie delivered the highest quality customer service. Many dealers talk about customer service...but this is how customer service should be defined and delivered...this is what builds strong relationships and loyalty. Thanks...Floyd and Laurie Haggar. More

A Wonderful Dealership I arrived at Ourisman Chrysler Dealership agitated with several car concerns. Jackie Pressman calmed my distress, and helped me with all my car concer I arrived at Ourisman Chrysler Dealership agitated with several car concerns. Jackie Pressman calmed my distress, and helped me with all my car concerns. She was patient, kind and resourceful. She made the whole experience wonderful. Anytime I need a dealership in that area, I will definitely go there AND ask for Jackie! Ethel Burwell More