Ourisman Chrysler Jeep Dodge Ram of Clarksville - Service Center

Love it Jackie is awesome, I wouldn't take my jeeps to anyone else. Whenever I need something done, she is always willing to help me out, and makes sure it ge Jackie is awesome, I wouldn't take my jeeps to anyone else. Whenever I need something done, she is always willing to help me out, and makes sure it gets done right. More

Worst Service EVERRRR I walked into the service department because I MADE an appointment for my oil change no one acted like they wanted to assist me. Then tell me Barry is I walked into the service department because I MADE an appointment for my oil change no one acted like they wanted to assist me. Then tell me Barry is going to help me, I go talk to barry he explains he is off and someone else have to assist me. I walk back in, the gentlemen told me that I would have an deal for getting my oil change package. I told him I received an coupon from them in my email for my oil and its 89 he explains that doesnt cover tire rotation. When I look online for my 15,000 oil change service it includes tire rotation. I would not have to pay 40 extra dollars for an tire rotation. After going home and futher researching this information I am furious that I did not get my full service that I ask for and I wish I wouldn't have to come back BUT i got the package for my oil change there. I am very upset and I will be calling to speaking to the manager of the service department. worst experience ever and they dont greet you when you walk into the department I waited and the person HAD an attitude because I needed an oil change. NEVER AGAIN i will send someone else to deal with that service. More

Service experience Have worked with Jackie Pressman in Oursiman's Service department. My experience in having my Jeep service has been awesome. She made the process re Have worked with Jackie Pressman in Oursiman's Service department. My experience in having my Jeep service has been awesome. She made the process really easy. More

always beyond expectations if you are in the market for a new or used vehicle, or looking for a service center for your vehicle, ourisman in clarksville is a great choice. i hav if you are in the market for a new or used vehicle, or looking for a service center for your vehicle, ourisman in clarksville is a great choice. i have purchased 4 vehicles from this location and have always been surprised by the friendliness and knowledge of their staff. the service department has always been able to get me in quickly and keep my vehicles running properly. they dont sell me a bunch of stuff i dont need and have a great shuttle service to take me home if my car needs to be repaired. i trust them to take care of me when needed and they always return my car cleaner than when i arrived. i will continue to return to ourisman for years to come! More

Excellant Service Department Service rep was excellent and kept me informed of the repair throughout the day. They able accommodate my schedule and completed the repair on time. Service rep was excellent and kept me informed of the repair throughout the day. They able accommodate my schedule and completed the repair on time. Will definitely use the service department again. More

Soft top jeep with John A big thanks to John for face timing me and my husband to help us figure out all the crazy parts to our soft top! Extra points for pulling out the sam A big thanks to John for face timing me and my husband to help us figure out all the crazy parts to our soft top! Extra points for pulling out the same model jeep to use as an example. You saved our marriage ;) Rob and Danielle More

Great service experiences I own a Jeep and when it needs service, I always ask for Dwayne Bridget. He explains the repairs and patiently answers all my questions, so I fully I own a Jeep and when it needs service, I always ask for Dwayne Bridget. He explains the repairs and patiently answers all my questions, so I fully understand what must be done. He has great customer skills and never tires of my questioning, even showing the issue on the service floor and meeting the mechanic, before any work is done. Maybe that explains why next month my Grand Cherokee will be 10 years old and is still climbing hills and plowing through the snow! And now even my sister takes her new GC to Dwayne. More

Find another dealer for factory service I had the computer on my Jeep reprogrammed to add the optional tire size $60.00... I went back a couple of months later and wanted to get another opti I had the computer on my Jeep reprogrammed to add the optional tire size $60.00... I went back a couple of months later and wanted to get another option programmed and was told $143.00. I talked to the manager.... he said the charge $119.00 and didn't know where $143.00 came from (nor did he ask the Service Write that was standing 10 feet from him). Then he said that the first reprogram was $60.00 because they also did a "recall reprogramming," so I was only charged half price. Problem is they quoted me $60.00 when I called, before they knew there was a recall. I'm not asking for it to be done for free, just honesty and consistency of pricing. More

I brought my 2003 Caravan (197,000 miles) for an oil change and assessment of conditions. I knew that there were problems. Dwayne advised me that it would take just over $3000 to solve these problems. change and assessment of conditions. I knew that there were problems. Dwayne advised me that it would take just over $3000 to solve these problems. He went over each item with me and told me which ones needed to be done right away and which ones could wait a little while. He told me that, while they could do the work, a new vehicle could also be considered. He answered all my questions in a better than satisfactory manner and put no pressure either way. As it turned out, I did not have the service done - I bought a 2014 Caravan from Ourisman. At other places, I have sunk money into a car that was destined to fail anyway. This time, my cost was zero. Dwayne's help is the reason why he is called a Service "Advisor" - he advises and does not push. When I bought the new car, I stopped by and told him. He congratulated me and told me that he looks forward to servicing my car. Obviously I will be going back. I have used this shop for several years and have recommended it to others More