Ourisman Chrysler Dodge Jeep Ram of Baltimore

I received a text from Dasia Morrison Friday morning about bringing my Compass in for a trade in. At the time I was in the middle of refinancing my monthly payment but I thought what the heck? I can’t l about bringing my Compass in for a trade in. At the time I was in the middle of refinancing my monthly payment but I thought what the heck? I can’t lose either way. I made my way down, greeted as always when I walk into the place (thank you Kathy for getting the process started). Met Dasia Morrison and with her help along with Howie the sales manager and Umar we took a crack at the best option I could walk out with. It was a long day but they didn’t give up on me. I ended up with a 2025 Jeep Wrangler, a vehicle I’ve always wanted. I will be back to this same dealership again in the future and god willing the same people will be there. Thank you Team Ourisman! You guys Rock! Also thank you Maria with giving me the lesson in wrangler culture, I don’t know if I can warm up to the rubber ducks but the peace sign I can do. Thanks again guys/gals More

I found a jeep i wanted to purchase and sent a email requesting the best price and any and all fees. Victoria and I kept emailing back and forth for two days. She kept asking for more personal info and requesting the best price and any and all fees. Victoria and I kept emailing back and forth for two days. She kept asking for more personal info and wanted me to come in. I explained it was about 2 1/4 hour drive each way. I requested the pricing again and they told me they will not provide the pricing info. I didn't understand during the pandemic people could only buy cars online. Not a dealer I would buy a car from. More

I had a problem with a vehicle that I purchased recently and it wasn't getting resolved in what I considered a timely manner so I was given the option of getting another vehicle without much additional cost and it wasn't getting resolved in what I considered a timely manner so I was given the option of getting another vehicle without much additional cost, thanks guys for making me whole, great staff!! More

Good afternoon I just would like to say Marcus Wilson was the best associate salesman. He really had a lot of patience. He took his time and he really worked hard to help me and my husband to buy this car. I the best associate salesman. He really had a lot of patience. He took his time and he really worked hard to help me and my husband to buy this car. I really appreciate it because I was a little bit nervous because it wasn’t the best time financially, but Marcus Wilson And the rest of the team search so hard is such a hard job to make this car affordable I would recommend everyone I know and I really appreciate his excellent customer service. Thank you so much, Mr. Marcus Wilson you are the absolute best. More

Marcus Wilson was the absolute best sells man excellent customer service he made us feel like we were getting a seal I’m so pleased and grateful for all his hard work I would tell everyone I know go to Mar customer service he made us feel like we were getting a seal I’m so pleased and grateful for all his hard work I would tell everyone I know go to Marcus if you need a car thank you so much More

I drove an hour and a half to see a truck after the salesman sent me pictures and assured me it was available. When I got there, he casually said it sold the night before like it was no big deal. Then salesman sent me pictures and assured me it was available. When I got there, he casually said it sold the night before like it was no big deal. Then he tried to push a totally different truck on me that wasn’t even close to what I wanted. His acting was awful, like a bad drama, and I’m pretty sure the sales manager was making up nonsense too. I quickly learned he lied to me just to get me in the door to look at other trucks—super shady. Complete waste of time. Avoid this Ourisman dealership at all costs!"I wish I could put negative stars More

theft and fraud, they add problems to your car so can return and spend more money. Complaint Regarding Unsatisfactory Service and Alleged Fraud at Ourisman Dealership I visited the Ourisman dealership return and spend more money. Complaint Regarding Unsatisfactory Service and Alleged Fraud at Ourisman Dealership I visited the Ourisman dealership to repair my Jeep, specifically to address dashboard issues. They charged $240 for diagnostics, which is a recurring charge despite different problems. My car has been experiencing issues due to battery problems, requiring frequent jump starts. The dealership informed me that my car has two batteries and diagnosed that one battery costs $575 while they could not find information on the other battery. I informed the manager, who instructed Eric to proceed to the cashier where the price of the second battery was indicated as $375. I agreed that they could diagnose my car before continuing with any service to identify which battery needed changing. Despite instructing them to focus on the oil change and seat belt recall, they charged me $240 for diagnostics. They initially claimed my car had two batteries and diagnosed one as faulty. However, upon inspection, I found only one battery, leading to confusion. The manager said the charge was for checking components, but my dashboard issue was not addressed or noted in the paperwork. I would like to know why the dashboard issue was not included in the diagnostic, considering there is an electrical problem with it. I was told I would need to pay another $240 for that diagnostic, which is unacceptable. The reason I drove away was that the manager told me the $240 was used to check other things in my car, but my dashboard issue was still not listed. I was refunded $209 today, but the money has yet to arrive in my account. The diagnostic fee was $240, but I have not received the refund. Why hasn't my warranty been applied, and why am I being charged extra? Although I bought the new car from your dealership, it has not been treated as such. I have spent over $1000 on maintenance without the warranty. More

Integrity and respect doesn’t exist here at this dealership . In all my years of doing major business have I ever encountered this type of business dealership . In all my years of doing major business have I ever encountered this type of business More

I recently viste the service Department, and my experience was excellent. The team was professional and efficient from start to finish. They took the time to understand my concerns and kept me upda experience was excellent. The team was professional and efficient from start to finish. They took the time to understand my concerns and kept me updated throughout the process. The wait room was comfortable and clean which make experince nicer. I highly recommend the service Department at ourisman baltimore for anyone looking for reliable professional care for thier vehicle. More