Ourisman Chrysler Dodge Jeep Ram of Baltimore

Ourisman Chrysler Dodge Jeep Ram of Baltimore responded

Thank you for taking the time to share your feedback with us on Google. We appreciate your 4-star review and are thrilled to hear about your positive experience with our staff. We're glad that our team could assist you effectively, even in a non-standard sale situation. Your satisfaction is our priority, and we are committed to providing solutions that meet your needs. If you have any further comments or suggestions on how we can enhance your experience, please feel free to share. We value your input and look forward to serving you in the future. Thank you for choosing us!

Ourisman Chrysler Dodge Jeep Ram of Baltimore responded

Thank you for taking the time to share your positive experience with our service. We are thrilled to hear that you found our service to be excellent, fast, and convenient. Our team takes pride in providing top-notch customer service, and we're delighted to know that you found our staff to be friendly and well-spoken. It's great to hear that you had a positive experience with our dealership. We appreciate your feedback and look forward to serving you again in the future. If you have any further comments or suggestions, feel free to let us know. Thank you for choosing us!

andrebrooks1 responded

Will always use your service. Thanks again…

Ourisman Chrysler Dodge Jeep Ram of Baltimore responded

Thank you so much for taking the time to share your positive experience! We're thrilled to hear that Kathy McKinney made your time at the dealership easy and communicated effectively. We appreciate your feedback and look forward to serving you again in the future. If you have any further questions or needs, feel free to reach out. Safe travels!

Ourisman Chrysler Dodge Jeep Ram of Baltimore responded

Thank you for your loyalty and for choosing our dealership once again. We're delighted to hear that you had a pleasant experience and that Kathy could assist you. Your continued trust in us and positive feedback are greatly appreciated. If there's anything else we can do for you or if you have any further feedback, please feel free to let us know. We look forward to serving you and your family for many more years to come.

Ourisman Chrysler Dodge Jeep Ram of Baltimore responded

Hello Jennifercoke, Thank you for your wonderful recommendation! We're delighted to hear that Ms. Kathy made your car-buying experience special. Recommendations like yours mean a lot to us, and we appreciate your trust in Ms. Kathy. If any of your friends, family, or acquaintances are in need of a car, we would be more than happy to assist them as well. Please don't hesitate to reach out if there's anything else we can do for you. Safe and happy driving!

Ourisman Chrysler Dodge Jeep Ram of Baltimore responded

Hello Bernice, Thank you so much for your kind words and the fantastic recommendation! We're thrilled to hear that you found our dealership caring, professional, and dedicated to excellent customer service. Your rating of 10 for our customer service and ethics means a lot to us. Putting our customers first is our priority, and we're delighted that it reflects in your experience. If there's anything more we can do for you or if you have any further feedback, please feel free to let us know. We appreciate your recommendation and look forward to assisting you in the future.

Ourisman Chrysler Dodge Jeep Ram of Baltimore responded

Hi Mark, Thank you so much for your continued trust in Ourisman CDJR of Baltimore! We're thrilled to hear that you've had a positive experience with us and that Kathy McKinney provided excellent service as your sales associate. We truly appreciate your loyalty and look forward to assisting you with any future vehicle needs. If you have any further feedback or if there's anything specific you'd like to share about your experience, feel free to let us know. Safe travels in your new vehicle!

Ourisman Chrysler Dodge Jeep Ram of Baltimore responded

Thank you for bringing your concerns to our attention. We understand your frustration with the ongoing glove box issue, and we appreciate your patience. We want to assure you that we are taking steps to address the problem. Parts have been ordered to fix the glove box, and our team is working diligently to resolve the issue. However, we would like to clarify that there is no conclusive proof that the glove box was broken before it arrived at our dealership. We understand that this may be inconvenient for you, and we apologize for any confusion. In an effort to demonstrate good faith and our commitment to customer satisfaction, we are proceeding with the repairs. We value your business and want to ensure that your experience with us is positive. If you have any further questions or concerns, please don't hesitate to contact us. We appreciate your understanding and look forward to restoring your confidence in our service.

Ourisman Chrysler Dodge Jeep Ram of Baltimore responded

We appreciate you taking the time to share your feedback, and we sincerely apologize for any inconvenience you experienced during your recent visit. It's disheartening to hear about the Damage on your vehicle. Regarding the small scratches on the back of your car, we understand the frustration, and we're sorry for any confusion. We want to clarify that the damage was not done upon reviewing your visit. As for the incident involving our team member, we want to express our apologies if there was any perceived disrespect or raised voices. We strive to maintain a high level of professionalism in all interactions, and we are addressing this matter internally to ensure it doesn't happen again. Your satisfaction is our top priority, and we hope to have the opportunity to make things right. Please contact us directly so that we can discuss the details and arrange for the complimentary service. Thank you for bringing this to our attention, and we appreciate your understanding.

Ourisman Chrysler Dodge Jeep Ram of Baltimore responded

Thank you so much for taking the time to share your positive experience with Ourisman Chrysler Jeep Dodge of Baltimore, and specifically with your sales agent, Kathy McKinney! We are thrilled to hear that this was your second satisfying vehicle purchase with us. It's fantastic to learn that Kathy McKinney played a pivotal role in making your car-buying experience enjoyable and stress-free. Her dedication to helping you find a car you love and ensuring it fits within your budget is truly commendable. Creating an atmosphere that feels like hanging out with a friend is a wonderful testament to the personalized and friendly service we aim to provide. We appreciate your recommendation, and we look forward to welcoming you back for any future automotive needs. If there's anything else you'd like to share or if there's any way we can further assist you, please feel free to reach out. Safe travels in your new car, and thank you for choosing Ourisman Chrysler Jeep Dodge of Baltimore!