Ourisman Chrysler Dodge Jeep Ram of Baltimore

Ourisman Chrysler Dodge Jeep Ram of Baltimore responded

We appreciate you taking the time to share your feedback, and we sincerely apologize for any inconvenience you experienced during your recent visit. It's disheartening to hear about the Damage on your vehicle. Regarding the small scratches on the back of your car, we understand the frustration, and we're sorry for any confusion. We want to clarify that the damage was not done upon reviewing your visit. As for the incident involving our team member, we want to express our apologies if there was any perceived disrespect or raised voices. We strive to maintain a high level of professionalism in all interactions, and we are addressing this matter internally to ensure it doesn't happen again. Your satisfaction is our top priority, and we hope to have the opportunity to make things right. Please contact us directly so that we can discuss the details and arrange for the complimentary service. Thank you for bringing this to our attention, and we appreciate your understanding.

Ourisman Chrysler Dodge Jeep Ram of Baltimore responded

Thank you so much for taking the time to share your positive experience with Ourisman Chrysler Jeep Dodge of Baltimore, and specifically with your sales agent, Kathy McKinney! We are thrilled to hear that this was your second satisfying vehicle purchase with us. It's fantastic to learn that Kathy McKinney played a pivotal role in making your car-buying experience enjoyable and stress-free. Her dedication to helping you find a car you love and ensuring it fits within your budget is truly commendable. Creating an atmosphere that feels like hanging out with a friend is a wonderful testament to the personalized and friendly service we aim to provide. We appreciate your recommendation, and we look forward to welcoming you back for any future automotive needs. If there's anything else you'd like to share or if there's any way we can further assist you, please feel free to reach out. Safe travels in your new car, and thank you for choosing Ourisman Chrysler Jeep Dodge of Baltimore!

ocdreaming2005 responded

If you are looking for a new or used car see Kathy McKinney,she is the best @ourisman 124 North Point Blvd you will not be sorry.

Ourisman Chrysler Dodge Jeep Ram of Baltimore responded

Thank you for taking the time to share your feedback with us! We're glad to hear you experienced efficient and professional service during your recent visit to Ourisman CDJR of Baltimore. We'll be sure to pass your kind words on to our team. If your Dodge needs anything, from routine auto maintenance to extensive repairs, please give us a call--we're here anytime. Have safe travels and enjoy the upcoming holidays!

Ourisman Chrysler Dodge Jeep Ram of Baltimore responded

Thank you, Roy, for taking the time to share your detailed feedback with us! We're glad to hear our team completed the service for your Jeep in a timely manner and to your expectations. We take genuine pride in the excellent customer service we provide, and we'll be sure to keep up the great work moving forward. If you or your vehicle needs anything, from routine auto maintenance to extensive repairs, we're here anytime. Thanks for your support and have safe travels! We look forward to welcoming you back and providing a 5-star experience.

Ourisman Chrysler Dodge Jeep Ram of Baltimore responded

Jada, thank you so much for the five stars! We're thrilled to hear our team was courteous and professional throughout your recent service visit. We'll be sure to pass your kind words on and keep up the great work moving forward. If you or your Jeep needs anything, please give us a call or visit our website. We're here and happy to help. Drive safe and enjoy the upcoming holidays! :)

Ourisman Chrysler Dodge Jeep Ram of Baltimore responded

Thank you very much for your 5-star review! We're thrilled to hear about your positive experience working with Kathy throughout the car buying process. Glad she worked hard to get you a great deal on your Jeep. We're grateful to have earned your recommendation and look forward to welcoming you back for any vehicle purchase or service needs. Thanks for being a member of the Ourisman Family and have safe travels!

Ourisman Chrysler Dodge Jeep Ram of Baltimore responded

Thank you so much for your kind words! We're thrilled to hear that you have been completely satisfied with the service you receive during every visit. It's our pleasure to serve you, and we genuinely appreciate your loyalty. We look forward to many more opportunities to meet and exceed your expectations. If there's ever anything specific you'd like to share or if you have any suggestions for improvement, please don't hesitate to let us know. Your feedback is invaluable to us. Thank you for choosing us, and we can't wait to continue providing you with exceptional service.

Ourisman Chrysler Dodge Jeep Ram of Baltimore responded

Thank you for sharing your positive experience with us! We're thrilled to hear that Mike was able to assist you effectively and ensure that your car was fixed quickly. It's fantastic to know that the noise you were hearing is now gone, and your car is running smoothly. We truly appreciate your feedback, and if you ever need further assistance or have any questions, please feel free to reach out. We value your business and look forward to serving you again in the future.

Ourisman Chrysler Dodge Jeep Ram of Baltimore responded

Thank you so much for taking the time to share your positive experience with us! We're thrilled to hear that Kathy and the rest of our staff at Ourisman made your purchase of the 2023 Jeep Grand Cherokee a great and memorable one. We truly appreciate your loyalty as a returning customer and are honored to have had the opportunity to assist you with your fourth car purchase. At Ourisman, customer satisfaction is our top priority, and it's fantastic to know that we've been able to meet your expectations consistently. We look forward to serving you in the future and helping with any automotive needs you may have. Safe travels in your new Jeep Grand Cherokee, and thank you again for choosing Ourisman!