Ourisman Chrysler Dodge Jeep Ram of Woodbridge

Customer Service I had my Jeep towed in last minute on a Saturday afternoon, knowing the dealership was about to close. I was treated with positive, friendly service. I had my Jeep towed in last minute on a Saturday afternoon, knowing the dealership was about to close. I was treated with positive, friendly service. After taking my information and keys, I dropped the Jeep off and was told I would have a call first thing Monday morning. Monday came and the answer was delivered as promised. I appreciated the quickness in service, your vested interest in trying to get to the bottom of the problem with the Jeep, your diligence and overall empathy for the situation. You went above and beyond and it is extremely nice to know and trust that safety comes first with Lustine. Highly recommended and thanks for the great service! More

Purchase of 2018 Dodge Caravan SXT on Saturday 17 March 2018 We searched for a week from Baltimore to Richmond for our Dodge Caravan SXT. Being retired we had plenty of time and enjoyed the adventure. We final We searched for a week from Baltimore to Richmond for our Dodge Caravan SXT. Being retired we had plenty of time and enjoyed the adventure. We finalized on Lustine in Woodbridge in no small part because of the outstanding sales service. With some outliers, prices were competitive throughout the region. The vehicle selection at Lustine was huge and we found just what we were looking for...! Younes Belghiti was outstanding. He promptly followed up to each e-mail and phone text, being professional, succinct, personable, and a real pleasure to work with. There was no wondering if we were being given a "story" or run-around; rather I felt comfortable at all times that we were getting the ground truth on everything including price. Jamie Howley was excellent as well. We breezed through the finance portion of the sale. It did take us well over an hour to get to our time with the finance manager, but we both viewed that as a good thing! The dealership was hopping, with folks everywhere! Waiting means that they are in demand and we chose well! Gloria Asare was professional and had spunk and spirit. Fun going through the concierge process. There were others as well that we interacted with and they were all fine folks too! Finally, the dealership facilities were clean, bright and really, really nice! TVs in all the areas, and love the coffee machine! As good as Starbucks on demand! I am so pleased with our purchase - the Dodge Caravan SXT - and with our choice of dealership! Jason & Bonnie More

Great Buying Experience I visited Lustine Jeep on 3.17.2018 to purchase a Jeep Vehicle. My Sales Person was Basil. An excellent Auto Sales Person with a wealth of experience. I visited Lustine Jeep on 3.17.2018 to purchase a Jeep Vehicle. My Sales Person was Basil. An excellent Auto Sales Person with a wealth of experience. He guided me to the right Vehicle for my pleasure, and payment. From there my Finance Person was Azmi, I hope I am pronouncing his name correctly. His expertise got me a lender with all due speed. The entire process took about 2 hours. I would recommend Lustine to anyone interest in experience the type of quality service that I had More

awesome I really happy this time with the service, my car run and feel very nice... the attention was excellent, thanks for a beautiful job guy I really happy this time with the service, my car run and feel very nice... the attention was excellent, thanks for a beautiful job guy More

Used 2015 Highlander XLE We bought a used 2015 highlander. Jesse and Yonnes were able to settle with us on a great price for the car. The Finance Manager Azmi Sabah was very p We bought a used 2015 highlander. Jesse and Yonnes were able to settle with us on a great price for the car. The Finance Manager Azmi Sabah was very professional, honest and took exceptional care of us. He made sure that we were aware of all our options and did not try to up sale. Azmi even got us a better rate then our pre approved loan. He truly put the icying on the deal. We left this dealership with exactly what we wanted. We are very pleased with the purchase and experience. Thanks Azmi, Jesse and Yonnez! More

I wouldn't take my vehicle ANYWHERE else! Although I didn't purchase my vehicle from Lustine, I wish I had! I received 5 STAR assistance from Mr. Bryant Jones, who was a consummate professiona Although I didn't purchase my vehicle from Lustine, I wish I had! I received 5 STAR assistance from Mr. Bryant Jones, who was a consummate professional throughout the entire process. I couldn't see myself taking my vehicle to another service center. Thank you to all of the staff over at Lustine Chrysler Dodge Jeep! More

Great 👍 Nino and Todd worked very diligently along with other staff members to find the right vehicle for me. They were very helpful and professional. My ex Nino and Todd worked very diligently along with other staff members to find the right vehicle for me. They were very helpful and professional. My experience was fast and smooth, definitely coming back. Thanks John Mora More

He is #1 Thank you for keeping my car in great shape and for short, timely transactions. It is always my pleasure to work with Mr. Martinez. I look forward t Thank you for keeping my car in great shape and for short, timely transactions. It is always my pleasure to work with Mr. Martinez. I look forward to working with him again. More

Vehicle misalignment addressed only after a bad review We took our Jeep into this dealership for three recall repairs. They had to order a part so we picked the vehicle up and while driving home, we notice We took our Jeep into this dealership for three recall repairs. They had to order a part so we picked the vehicle up and while driving home, we noticed that the steering wheel now was misaligned, and had to be turned to the 10 o’clock position to drive straight. My husband is very "in tune" with his Jeep; this is not something he would not have noticed before! We called the dealership immediately, and they said it was probably due to one of the recall repairs and they would take a look when we returned for the last repair. A few weeks went by with no phone call, so finally I checked and the part had arrived but no one had notified us. When we took the vehicle back, they reported that the previous recall repair was done correctly and the tires needed to be aligned, and that would be $119. They refused to back down EVEN THOUGH the problem started when the vehicle was under their care. This isn’t even logical; if it needed alignment, wouldn’t they have mentioned it when it was there for service? This was after we spent $50,000 a few months ago for a brand new Jeep and full maintenance plan. I am regretting that now, since I do not trust them to repair things properly and take responsibility for their work. We will never be taking our old Jeep there again. UPDATE: After posting my previous bad review, a manager contacted us immediately and was willing to perform the alignment that had been recommended for free. They attempted it and found that the vehicle's mechanism was too rusted to do it. I am glad they tried to make it right after the steering wheel misalignment appeared after their service, but I wish I hadn't had to post a bad review to get help. I'm still not sure what really happened, but I don't think it was their fault, just the response. More

Amazing service Ray Williams was very easy to work with, he went out of his to find us vehicles we would be interested in . No matter how many times he had to get a d Ray Williams was very easy to work with, he went out of his to find us vehicles we would be interested in . No matter how many times he had to get a different vehicle, he did so with a smile on his face and a pep in his step. I would definitely recommend him to help others looking for a car in the future. Top notch service. Thanks Ray ! More