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Ourisman Chrysler Dodge Jeep Ram of Woodbridge

Woodbridge, VA

3.3
933 Reviews

14211 Jefferson Davis Highway

Woodbridge, VA

22191

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Showing 933 reviews

October 03, 2016

Do not bring your car here for service I brought my car here to get my brakes replaced and check out a funny noise that my engine was making. So I had already anticipated a lon wait for me More

by Dkitcher
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Vicki Koons
Oct 24, 2016 -

Ourisman Chrysler Dodge Jeep Ram of Woodbridge responded

Hello Mr./Ms, Sorry that you had a bad experience with us. We service a lot of cars here and things can get confusing. In any regard, three weeks is a very long time to service any car. I will look into this personally. Feel free to call me if you'd like to discuss this further. Thanks, Jason Dill, General Manager

September 06, 2016

New Jeep Patorit Kevin Newborn helped me find the perfect car for my family and I. He went over ever detail and made sure I understood what I was getting myself into. More

by Wilson
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Kevin Newborn
Sep 06, 2016 -

Ourisman Chrysler Dodge Jeep Ram of Woodbridge responded

Hello Wilson, Thank you so much for your full five star review. Kevin is a great salesman and we are very fortunate to have him with us. I'll make sure he knows you had such a pleasant experience dealing with him. Best Regards, Jason Dill, General Manager

August 31, 2016

Amazing Kevin Newborn was great! I didn't think that I could get approved and he got me done. Very professional and informative. I will definitely recommend h More

by Mike79
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Kevin Newborn
August 30, 2016

UnReal Dealing with the employees at this dealership has been a nightmare. I went to the lot met up with a very nice and helpful man named Basil - he is seri More

by Lucitate
Customer Service
Friendliness
Recommend Dealer
No
Employees Worked With
Basil
Oct 24, 2016 -

Ourisman Chrysler Dodge Jeep Ram of Woodbridge responded

Hello Lucitate, Sorry that you had a bad experience with Lustine. Please give me a call so we can discuss this. Thanks, Jason Dill, General Manager

August 25, 2016

Horrible Experience This was a horrible buying experience. Prior to purchasing our Jeep, our Sales person and the Sales manager stated that, since we are MD residents pur More

by Mark
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Carl
Oct 24, 2016 -

Ourisman Chrysler Dodge Jeep Ram of Woodbridge responded

Hello Mark, Sorry that you had a bad experience with Lustine. Please give me a call so we can discuss this. Thanks, Jason Dill, General Manager

August 20, 2016

Salesperson's Pushy Behavior on Phone Kept Me Away TruCar certified "Ike" called me to tell me he was too busy selling cars to talk to me and would have to call me back. He then said that the 2015 car More

by Frettie
Friendliness
Recommend Dealer
No
Employees Worked With
"Ike Lemuwa", Ike Lemuwa
July 27, 2016

Refused to honor a written agreement. I will break this down into steps so it is simpler to understand. 1. Went to dealership and test drove a Jeep that I was interested in with Robert as More

by ss26va
Customer Service
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Robert, David
July 05, 2016

Anything is possible Diana Beltran was the sales person that helped with my transition from a new lease that I didn't want anymore to a Ram 1500 that would work with my bu More

by Makuhns851
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Diana Beltran , Azmi Sabah
Jul 13, 2016 -

Ourisman Chrysler Dodge Jeep Ram of Woodbridge responded

We are so happy to hear about your great experience with Diana and Azmi! We hope you love your new RAM 1500, and please let us know if you ever need help in the future. Congratulations on your new car! Sincerely, Jason Dill, General Manager

July 02, 2016

Worst leasing experience by all standards! Salesperson lied about having the vehicle in stock over the phone, and drove me to another lot to talk me into buying a different trim even when I mad More

by Farri
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Justin
Jul 13, 2016 -

Ourisman Chrysler Dodge Jeep Ram of Woodbridge responded

Farri, I am so sorry to hear about your negative experience purchasing a car. I would like to get the chance to speak to you so we can understand what happened, and resolve the issues caused by this poor sales experience. Please give me a call at (703) 494-1900. Sincerely, Jason Dill, General Manager

June 30, 2016

Trading & Buying Overall I think the experience good have been a little bit better. Customer service needs to be just that, I think individuals at this dealership nee More

by LReese
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jessie, Anthony Mackmore
Jul 12, 2016 -

Ourisman Chrysler Dodge Jeep Ram of Woodbridge responded

Thank you for taking the time to write this thorough review, and we are pleased hear that you had a great experience with Anthony. Please, if you could contact me at (703) 494-1900 I would like to discuss some of the customer service issues you had so that we can work to create a better car-buying experience from start to finish. Sincerely, Jason Dill, General Manager

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