Ourisman Chrysler Dodge Jeep Ram of Woodbridge

worst experience EVER Only one word to describe this dealership...SHADY. I bought a used 2013 vehicle in 2015..I should've realized the first red flag when they are suppo Only one word to describe this dealership...SHADY. I bought a used 2013 vehicle in 2015..I should've realized the first red flag when they are supposed to clean the vehicle after you purchase before you drive off the lot, the car was still dirty. It looked like they didn't even bother to wipe it down. When we first looked at the vehicle, we also voiced concern that the tires looked pretty worn in. The dealer told us "if anything needs to be replaced within 6 months it would have been replaced during reconditioning." They charge you a "reconditioning fee" FYI Not even a month after I purchased the vehicle I had to replace my tires because a chunk came out of the wall. 6 months after purchasing, it was time to get the oil changed. I called on multiple days at multiple times and could never get through to schedule an oil change. I would either get hung up on or would be on hold for over 45 min without getting through to anyone. Lastly, my electronics started going out. I took it to their service department who told me they could not fix it and recommended I take it to the Chevy dealer to get fixed. They fixed the issue but also informed me that there was a block in one of the ducts that caused the wires to become corroded (also informed me it was like this before I purchased it). I attempted to speak with the GM and he does not follow through with what he says he would do (such as call when he says he will). The managers also are no where near on the same page. I spoke with a manager prior to the GM and when I did finally speak with him he had no idea what my complaint was regarding. They have no regard to what customer service is. I purchased through the USAA car buying service because I have always trusted USAA. But heed my warning, look at the reviews even if you're looking at a site you trust. Looking at reviews in the last 4 months appear other people are having the same issues. Take your business elsewhere to a business who actually can fulfill what it means to have good customer service. More

Great buying experience and price Got a great deal on the purchase of two cars. Josh did a good job figuring out what we were looking for and finding the right car. Got a great deal on the purchase of two cars. Josh did a good job figuring out what we were looking for and finding the right car. More

Great experience! We were referred by a friend, who ensured us that Lustine has the best prices for the vehicle we had in mind. Josh, our sales representative was fanta We were referred by a friend, who ensured us that Lustine has the best prices for the vehicle we had in mind. Josh, our sales representative was fantastic. He was extremely knowledgeable, friendly and very patient with us. It was a great experience and I would highly recommend this dealership to anyone who is on the market for a vehicle. More

Beat My Expectations The guys over at Lustine went above and beyond their call of duty to help me with an issue I had after the sale. My salesman Karl was extremely patien The guys over at Lustine went above and beyond their call of duty to help me with an issue I had after the sale. My salesman Karl was extremely patient ensuring me that things will work out for the best and sure enough it did. I love my new Chrysler 200 and I love Lustine. More

They work to their customers personality and style My husband and I have been coming to this dealership for the last Eight years, and their General Sales Manager, Matt Lepage, knows that we are straigh My husband and I have been coming to this dealership for the last Eight years, and their General Sales Manager, Matt Lepage, knows that we are straight shooters and just want to get to the bottom line. He, along with our preferred salesman, Younes, gets us to that line immediately and gets us through the car-buying process with no hassles. I highly recommend this Dynamo team to ensure complete customer satisfaction. More

Third wonderful jeep wrangler purchase!! Great dealership!! This was yet another wonderful jeep wrangler purchase experience!! General Sales manager Matt Lepage, sales person Josh Coburn an Great dealership!! This was yet another wonderful jeep wrangler purchase experience!! General Sales manager Matt Lepage, sales person Josh Coburn and finance Tom Giddings. This was my third jeep purchase here. I won't go anywhere else. Thanks!! Bryan More

Recall Called three time to set up recall appointment. All three times was told someone would call back which never happened. All three times we gave infor Called three time to set up recall appointment. All three times was told someone would call back which never happened. All three times we gave information regarding vehicle and recall notice. More

Great CUSTOMER SERVICE Lustine made my car buying experience extremely easy and hassle free for my trade in to get the new Jeep Cherokee Latitude 2016. Actually, the sales p Lustine made my car buying experience extremely easy and hassle free for my trade in to get the new Jeep Cherokee Latitude 2016. Actually, the sales professional MAXI was more than GREAT, WELCOMING , PROFESSIONAL, and the most important thing he listened very well to what exactly I was looking for. MAXI worked out a great deal for the trade in and everything was very professional and he explained to me well the numbers to get the great deal I had. I highly recommend MAXI as a sales professional , he is an EXPERT ! Also, Aaron Estrada, the finance manager was very professional,welcoming, friendly and very fast! I recall that I always hated the part of signing so many papers for purchasing any car. However, Aaron made the process so easy for me and very efficient. He is a an expert in what he is doing ! I highly recommend Maxi and Aaron for a great purchasing experience at Lustine !! More

2 cars in 1 day After a horrible experience with 2 lemons from Carmax, I went to Lustine. Rob Baza helped me find 2 cars... great guy! Azmi Sabah took the time to a After a horrible experience with 2 lemons from Carmax, I went to Lustine. Rob Baza helped me find 2 cars... great guy! Azmi Sabah took the time to answer many of my financial questions. Jason Dill, the GM, also spent a good amout of time helping me! Would definitely go back! More

Great Experience at Lustine Even though Lustine was over an hour away, my research on Edmunds and True Car showed that Lustine Chrysler had the best prices in town. They're seve Even though Lustine was over an hour away, my research on Edmunds and True Car showed that Lustine Chrysler had the best prices in town. They're several thousand below any other dealer in the Virginia, DC, and Maryland area. Despite shopping online for 2-3 months and being quite an annoying customer, the managers Matt LePage, David Algie, and Sales Associate Dean Taylor were EXTREMELY patient and reassured me the entire time with nothing but the truth when it came to pricing and financing, before making the trip down. The entire meeting, took only 2 hours from arrival, to driving off in new vehicle. My salesperson Dean Taylor and internet manager David Algie, showed nothing but extreme professionalism. Not once did he act pushy, and it was a breath of fresh air. Aaron Estrada in the finance department, was really great. He made magic happen with the financing. The other dealers could not do the financing that I needed, but it seems Aaron Estrada of Lustine has GREAT relationships with banks, so they were able to get us a GREAT loan with a much lower interest rate than the other dealers. Thank you Lustine for making our dream a reality. I highly recommend a visit to Lustine for all other buyers on the line for a new Chrysler, Jeep, Dodge or Ram. It's only been a week, and I want to go back to buy a new Jeep Renegade!! More