Ourisman Fairfax Toyota

Had 90K Service Performed on a 2005 Tacoma. Making appointment was by phone & the coordinator was knowledagable & friendly. She offered to schedule a loaner vehicle, but that is something I don't nee appointment was by phone & the coordinator was knowledagable & friendly. She offered to schedule a loaner vehicle, but that is something I don't need with their courtesy shuttle to the nearby Metro Station. Even though the Service Department is undergoing renovation, working from the temporary trailers has not diminished the experience I expect from this dealership. Have dealt with other Assistant Service Managers at various times over the past 7 years and have found a very comfortable working/professional relation with Kelvin Green. Pricing is competitive & finding a service coupon online that was honored made the venture much less costly. Could easily have given a 5(Great), but you can't get everything for free, which is what the wife would like to see. More

Right rear brakes clicked/skreeched when backing & applying brakes. Service writer was attentive to my description of symptoms. Phone call informed me of water pump leak. Work was completed on time. E applying brakes. Service writer was attentive to my description of symptoms. Phone call informed me of water pump leak. Work was completed on time. Easy to pay and pick up. All this in spite of the humungous reconstruction going on. Thanks Ourisman. More

quality customer service. No Issues. However Toyota and Oursiman Dodge need to have more locations int he DC area. Coming to Fairfax for services is a bet far. Maybe the Toyota dealers in Srpintfield and A Oursiman Dodge need to have more locations int he DC area. Coming to Fairfax for services is a bet far. Maybe the Toyota dealers in Srpintfield and Alexandria can merege.... More

Ourismans Toyota has excellent service. Your prices are Ourismans Toyota has excellent service. Your prices are very > competitive with the neighborhood garage but more important your > service is ve Ourismans Toyota has excellent service. Your prices are very > competitive with the neighborhood garage but more important your > service is very dependable with an honest estimate of required > service needed. > > Thomas A. Olsen. More

Overall, the dealership does a fine job. Someone usually answers the phone when I call, and getting a service appointment is easy. There is always someone that greets me when I come in (though the employees answers the phone when I call, and getting a service appointment is easy. There is always someone that greets me when I come in (though the employees rarely smile here), and I always wait in the Customer area for my vehicle to be serviced. The waiting area is clean, and has coffee, donuts, and wi-fi, which I appreciate. I assume the work promised is actually completed (I have no real way to knowing)...however on my last visit, I did ask for my vehicle to be washed (and was told it would be), and it wasn't. I was very disappointed by this since I was counting on that to save me some time in my week so that I wouldn't have to go wait elsewhere. Beyond that, I continue to go to this dealership since this is where I bought the vehicle, but it's a long drive for me (takes about 35 minutes from Arlington to Fairfax). The dealership meets my expectations, but it would be great if it exceeded them. More

Everything was fine except I was not contacted when my car was finished. I went to get dinner across the street and then walked back and sat in the waiting area for about 30 minutes. I then went in to che car was finished. I went to get dinner across the street and then walked back and sat in the waiting area for about 30 minutes. I then went in to check on the status of my car and the gentleman said it's done. I'm wondering how long it had been and could I have have left earlier? I let them know that I would be getting dinner and they had my cell # which I confirmed. Hopefully this will be different next time. More

Brian and Tom saved the day by insuring they fixed several problems on my certified Toyota. Brian and Tom knew I was not happy with the Fairfax Toyota sales team that sold me a lot rental car without several problems on my certified Toyota. Brian and Tom knew I was not happy with the Fairfax Toyota sales team that sold me a lot rental car without telling me. Brian and Tom made it their mission to get this car right like a certified car should be. Tom took the time to explain what he was going to do and then came back and explained what he did and the end results. Brian keep me informed all along the way. This service team saved the day and fixed my problems. I can not say enough about how much I appreciate their service. Sales is a different story and as a repeat buyer from this dealer I will never buy from them again. But I will use the service department. More

Danny was awesome! Despite the confusion with the remodeling and trailers, he came and met me at my car, showed me where to go, and took care of my car. Great service! remodeling and trailers, he came and met me at my car, showed me where to go, and took care of my car. Great service! More

The dealership was very helpful in fixing the problem with the car. My brakes were not working properly and dealership looked at the problem and found that the caliber on the right front side was frozen with the car. My brakes were not working properly and dealership looked at the problem and found that the caliber on the right front side was frozen. They fixed the problem at no cost. More

I took my Camry Hybrid in for 45,000 mile servicing. Doug Price, Asst Service Manager, pointed out that I needed tires. I agreed, but I decided to purchase them elsewhere as I thought Toyota's price was a li Price, Asst Service Manager, pointed out that I needed tires. I agreed, but I decided to purchase them elsewhere as I thought Toyota's price was a little high. While at the other tire place, their mechanic insisted that I needed new hydraulic struts; they were leaking he said. I did not buy the struts and instead called Doug Price at Ourisman. I was upfront with him and told him I was purchasing tires elsewhere. He understood and he assured me that during Toyota's regular service of my car the previous day the struts were checked and serviced. They were not leaking; any oil was just from the serviceing and the other mechanic was mistaken. I appreciated this. I feel that I received good, honest service for my car from Fairfax Toyota and am inclined to use them again. More