Ourisman Ford of Manassas

My wife took our car to this dealer for a vehicle inspection per Fairfax County regulations. After the inspection, she attempted to start the car, and needed a boost from the dealer. Now we have a fa inspection per Fairfax County regulations. After the inspection, she attempted to start the car, and needed a boost from the dealer. Now we have a faulty battery, which will probably set us back another $100 or $200. My wife is an in home mental health consultant, and this inconvenience is costly. As a matter of fact, she is stranded at a client's home waiting on AAA to give her a boost. Very bad service! More

This is the 2nd time i went in to pick up my truck and they are not ready with it. They never called in to let me know. And made me waste my time to go in twice. And all he said was " ohh its not ready, c they are not ready with it. They never called in to let me know. And made me waste my time to go in twice. And all he said was " ohh its not ready, call some one to pick you up" , but he forgot that people work unlike him. I don't have all day to stay and wait for my truck to be ready. Never use these people. More

The dealership employees communicated clear and reasonable prices, went out of their way to work with me honestly on the purchase of a new vehicle. The process was simple to understand and the team reasonable prices, went out of their way to work with me honestly on the purchase of a new vehicle. The process was simple to understand and the team finished all steps in the transaction smoothly and quickly. I was very impressed with the service at this dealership and will recommend them as a preferred Ford dealer over the others in the area. More

DO NOT BUY FROM THIS DEALERSHIP. About a year ago, I purchased an Audi TT from these people and within 6 days (150 miles) the engine blew up. A mechanic informed me that it would be about 9200$ to fully purchased an Audi TT from these people and within 6 days (150 miles) the engine blew up. A mechanic informed me that it would be about 9200$ to fully repair and replace the engine. When I contacted the dealership for assistance they pretty told me to deal with it. And that even if I could find a better price elsewhere to replace it, it had to be done at their location. I am a young adult and because of my lack of knowledge with cars, I was fooled into buying a lemon. It has set me behind years in life and I am going to continue to struggle month after month because of Battleford Ford. They are a group of shady individuals who could care less about the customer. I STRONGLY RECOMMEND THAT YOU DO NOT BUY FROM THIS DEALERSHIP. If you would like any other information about this, you can reach me at nickmussolino@gmail.com. More

I purchased two vehicles for my company and was given excellent service from the minute I walked in the door. I would definitely recommend Battlefield to my friends and family. excellent service from the minute I walked in the door. I would definitely recommend Battlefield to my friends and family. More

Purchased new 2011 comercial truck for my small bussiness. First day found many leaks in cab and bins on outside after rain storm. Also found that the front cab had been twisted causing passinger d bussiness. First day found many leaks in cab and bins on outside after rain storm. Also found that the front cab had been twisted causing passinger door not to close. I took truck truck back 3 hours later after purchase and expressed my concerns they said they would seen to body shop to get issues fixed. I stated I do not feel comfortable having purchased a new truck and it going to body shop I told General manager of Battlefield Ford that I would like a differant truck or cancel deal i do not believe that quility control checked this truck. The Gm told me that he will not do either of those and that all he can do is put in body shop. We it has been 3 weeks now and still do not have truck due to the problems still existing. I contacted the corporation and the said they can not do anything where is Fords customer service? I have tried contacting the Owner of Battlefield Ford 4 times and he will not return my calls. More

They Lie, Over charge, and do poor work. Keep my vehicle for 3 weeks to replace trans and alternator. Pick it up drove 15 miles parked when I came out from work lots of trans fluid on the ground. Drove it for 3 weeks to replace trans and alternator. Pick it up drove 15 miles parked when I came out from work lots of trans fluid on the ground. Drove it back to Ford - primary tech Ken was nice and aggressive to find fault - Service manager was nasty, looks like no problem to him. Repair tech said it was his fault, didn't seat a seal correctly. Ken & Nasty Manger said they drove the vehicle 30 miles, couldn't have happened - I set trip to zero before dropping it off - 5.7 miles were on the vehicle for the three weeks it was there. More

I purchased a 2003 4runner from Battlefield Ford of manassas in March. They gave me a 1 month warranty, parts 50% and labor 50%. On the test drive, I engaged he 4wd and the 4wd lights worked, when I qu manassas in March. They gave me a 1 month warranty, parts 50% and labor 50%. On the test drive, I engaged he 4wd and the 4wd lights worked, when I questioned it, I was told that meant it was working. Like a fool, I believed it. About a week later I was researching the lights and found that that meant the 4wd WASN'T working. I called the dealership, and was quoted at $4100 to repair it, their 50% parts and 50% labor would make my bill $2050. I decided they had had enough of my money, and took my truck to Toyota. Toyota fixed my truck for $1900, with oil change, tire rotation, rental car, new wipers, and in cabin filter. I fell battlefield knew the 4wd didn't work, and jacked the repair price up so they wouldn't pay for anything and I would foot the bill. So much for their 50/50 warranty. Don't waste your time, your money, or the effort in dealing with these guys, you will regret it. More

Battlefield Ford has the worst customer service I have ever experienced at a dealership. We went into the dealership on a Tuesday evening and drove three F150s. By the time we were finished driving the ca ever experienced at a dealership. We went into the dealership on a Tuesday evening and drove three F150s. By the time we were finished driving the cars and talking about finance options it was after 9. At that point we knew we were interested in one of the vehicles but decided we would also like him to inquire about another F150 at a different location to see if they would transfer it to Manassas for us to consider. After a long discussion at home, my husband and I decided that we were definately interested in the F150 they had on the lot and that we really didn't see the need to bring another vehicle from another location. At 9:00 a.m. my husband called the dealership and left a message for our salesperson to call us back. He called back and my husband told him what we were willing to pay for the truck on the lot and to let us know if they were interested in our offer. My husband spoke to our salesperson again between 12:30 and 1:30 and his reply was "come on in, we are not going to let you leave tonight without that truck." My husband said great, and told him what time we would be in to go over the final details. Forty-five minutes before we were to arrive, my husband gets a call from our salesperson who says they sold the truck. WHAT????? I was furious so on my way home from work I went into the dealership to convey my concerns and to let them know that this type of customer service was unacceptable. I was essentially told by the manager that it was our fault for not buying the truck the night before. I tried to explained to her about the phone calls that had taken place and she said that they had every right to sell the truck because we didn't put a deposit down on the vehicle. I told her that no one asked or suggested that we do that and that they should have at least given us a courtesy call that there was someone else interested in the vehicle. I also told her that our sales person knew that we could not get there until 7 because we both worked and have a child. Her response was "well maybe you should have gotten here earlier." All I can say after this experience is stay away from this dealership. They are only interested in one thing and that is their bottom line. They don't care about customer service at all. They could care less how they treat the customer as long as they get their money. More

Unfortunately, after making a "Genuine eService Appointment" with Ford’s online system to have my 2010 F-150 serviced at Battlefield Ford in Manassas, I was told by the service agent that Ford's on Appointment" with Ford’s online system to have my 2010 F-150 serviced at Battlefield Ford in Manassas, I was told by the service agent that Ford's online system rarely works, and was advised by the dealership NOT to use it in the future. After having taken the morning off work to have the 22,500 service done, I had to leave the dealership with my truck not serviced because the dealership told me my appointment was not valid and they did not have availability for me that day. The service manager told me Ford's system was faulty, unreliable, and advised me not to use it anymore. Ford advises me that there is no problem with their system, and that Battlefield Ford is to blame. Despite my attempts to reconcile with the dealership, they only continued their bashing of Ford Motor Company and offered me no consolation (free loaner, discounted future service, etc.). I will NEVER use them for service again. Other DC-area dealers are a better option. More