Ourisman Ford of Manassas

Battlefield Ford has the worst customer service I have ever experienced at a dealership. We went into the dealership on a Tuesday evening and drove three F150s. By the time we were finished driving the ca ever experienced at a dealership. We went into the dealership on a Tuesday evening and drove three F150s. By the time we were finished driving the cars and talking about finance options it was after 9. At that point we knew we were interested in one of the vehicles but decided we would also like him to inquire about another F150 at a different location to see if they would transfer it to Manassas for us to consider. After a long discussion at home, my husband and I decided that we were definately interested in the F150 they had on the lot and that we really didn't see the need to bring another vehicle from another location. At 9:00 a.m. my husband called the dealership and left a message for our salesperson to call us back. He called back and my husband told him what we were willing to pay for the truck on the lot and to let us know if they were interested in our offer. My husband spoke to our salesperson again between 12:30 and 1:30 and his reply was "come on in, we are not going to let you leave tonight without that truck." My husband said great, and told him what time we would be in to go over the final details. Forty-five minutes before we were to arrive, my husband gets a call from our salesperson who says they sold the truck. WHAT????? I was furious so on my way home from work I went into the dealership to convey my concerns and to let them know that this type of customer service was unacceptable. I was essentially told by the manager that it was our fault for not buying the truck the night before. I tried to explained to her about the phone calls that had taken place and she said that they had every right to sell the truck because we didn't put a deposit down on the vehicle. I told her that no one asked or suggested that we do that and that they should have at least given us a courtesy call that there was someone else interested in the vehicle. I also told her that our sales person knew that we could not get there until 7 because we both worked and have a child. Her response was "well maybe you should have gotten here earlier." All I can say after this experience is stay away from this dealership. They are only interested in one thing and that is their bottom line. They don't care about customer service at all. They could care less how they treat the customer as long as they get their money. More

Unfortunately, after making a "Genuine eService Appointment" with Ford’s online system to have my 2010 F-150 serviced at Battlefield Ford in Manassas, I was told by the service agent that Ford's on Appointment" with Ford’s online system to have my 2010 F-150 serviced at Battlefield Ford in Manassas, I was told by the service agent that Ford's online system rarely works, and was advised by the dealership NOT to use it in the future. After having taken the morning off work to have the 22,500 service done, I had to leave the dealership with my truck not serviced because the dealership told me my appointment was not valid and they did not have availability for me that day. The service manager told me Ford's system was faulty, unreliable, and advised me not to use it anymore. Ford advises me that there is no problem with their system, and that Battlefield Ford is to blame. Despite my attempts to reconcile with the dealership, they only continued their bashing of Ford Motor Company and offered me no consolation (free loaner, discounted future service, etc.). I will NEVER use them for service again. Other DC-area dealers are a better option. More

ive taken 2 cars to them 1st car... 95 ford probe GT i ive taken 2 cars to them 1st car... 95 ford probe GT i had a no start condition and i couldnt for the life of me find the cause. i took it to them t ive taken 2 cars to them 1st car... 95 ford probe GT i had a no start condition and i couldnt for the life of me find the cause. i took it to them to see if they had any ideas and they said it was a broken timing belt and it would be about 1k to fix. i thought this was a little funny since i had just replaced the timing belt about a week earlier and the car wasnt running before or after that. so i got the car home pulled the engine, and low and behold a brand new timing belt. not only that but the seal i put on the cover hadnt even been broken. so not only did they flat out lie about that but they charged me $80 for somthing they didnt do. 2nd car... 02 for focus this car had 28,000 miles and a broken motor mount. thats it just a motor mount. but my shop is backed up so i figured if i told them what was wrong they could handle it. this one was even better. the next day i got a call saying that it would be 3k for a broken timing belt, broken drive belts, broken ac lines, and broken coolant hoses. this got me a little upset since when i dropped it off the car it ran fine and wasnt leaking anything. the timing belt alone would cause the car to not run. when i told the guy that thats not how it was when i watched them pull it into there bay, he yelled at me. and when i said id just fix it he yelled at me again and said that the engine was too complicated for me to fix. thats funny cause my shop biulds race motors. including for the focus. so i told him im ganna come see this for my self when i pick it up. when i got there the next day the car was a mess. the timing cover had a hole in the top of it and the timing belt was slashed, the hoses had clear straight cuts in them, the ac lines were cut with what looked like bolt cutters judging by the marks on both sides and the belts were also cut. also there was fluid every where on the floor. now for one if the ac lines had snapped on there own some how they would have made a very loud noise and spayed every where given how much pressure theyre under. and if the hoses some how were cut before i got there the fluid would have leaked out where ever they were cut. as for the belts and timing belt. i wouldnt have been able to drive the car to them and they wouldnt be able to drive it into there bay. oviously i wasnt to happy so i told the service manager that i was pushing the car to there lot and i didnt want them to do anything at all to it. i would bring my trailer tomorrow to get it. anyways when i got there i was presented with a $3500.00 bill and they had done all the work that i had told them not to do. they said if i didnt pay it then i wouldnt get the car back and they would auction it off. after talking to my lawyer i paid it to get my car back and im looking into further action. if i knew then what i do now i would have gotten the police invoved these are the only 2 times ive sent anything to them and i will never do it again this is also not the only story like mine several members of my family have had the same problems with them from not doing work they said they did to slashing cv boots when told they didnt want the work done. the service dept. should be shut down. at least investigated. More

bought a new Mustang that had to go back to the shop 12 times in first 11 months of ownership. The salesman lied about loaner program - there isn't one. The salesman quit, then nobody wanted to help. I times in first 11 months of ownership. The salesman lied about loaner program - there isn't one. The salesman quit, then nobody wanted to help. I had every type of problem, from blow-outs at 25 MPH, to taillights filling w/ water, to power windows that jammed multiple times. I was even willing to have them sell the car for me and apply the money to another car...they were not interested in helping. Quoting the "Resolution Manager", "it doesn't matter how many times or how often the car breaks down, it isn't our problem". Even when the Lemon Law becomes applicable (failure to repair the same fault three times), Battlefield will not honor it - you have to sue them to recover what's yours by law. You don't win costs in these suits. Battlefield sucks. <br> <br> More