Ourisman Honda of Frederick - Service Center

Cap for hubcap During a visit to the service center a technician noticed a Honda emblem cap missing from one hubcap. We couldn't determine how it became missing. G During a visit to the service center a technician noticed a Honda emblem cap missing from one hubcap. We couldn't determine how it became missing. Gail Sterling and her team replaced the cap for free! This loyal Shockley customer deeply appreciated the help! More

Top notch As always, good, dependable, and efficient. Joe and Gaiil always deliver great service with a smile, and the job gets done well. Thank you much. As always, good, dependable, and efficient. Joe and Gaiil always deliver great service with a smile, and the job gets done well. Thank you much. More

Professional and courteous service I have a 2007 Odyssey and a 2011 Accord and I always bring them to Shockley for service. They are professional, courteous, and always are sensitive to I have a 2007 Odyssey and a 2011 Accord and I always bring them to Shockley for service. They are professional, courteous, and always are sensitive to my needs and concerns. I feel like their approach is the customer is always right which I appreciate. More

Great Service! I just had another easy breezy service experience at Shockley. I was quickly checked in for my oil change by Cindy and promised that my car would be c I just had another easy breezy service experience at Shockley. I was quickly checked in for my oil change by Cindy and promised that my car would be completed by lunchtime. I was called by Gail to go over a couple minor things that the technician recommended I have replaced. She explained the repairs and did not pressure me into anything I was not comfortable with. Even with the additional repairs, my car was ready on time. I was greeted by several employees when I came to pick up my car and promptly checked out by Ron. The service department really works as a team at Shockley! Thanks again! More

Excellent Service Shockley Honda handles all my services. I travel two hours just to come to your service center because I always get such great service from management Shockley Honda handles all my services. I travel two hours just to come to your service center because I always get such great service from management, advisors & mechanics. Next hopefully is sales!! I will be looking in the next few months to purchase a new car with all the great service I have received so far I will purchase my next car from Shockley. Keep up the great work!! I have to add that this has to be the cleanist service center I have ever been in. When they told me to drive in I thought I was in the wrong place I even stopped before moving forward. I thought WOW this floor/place is spotless am I really in the right place. Satisified Customer More

Great Service Maurice did a super job making sure I got the service needed, promptly. He was courteous and explained everything. I was most pleased with everything. Maurice did a super job making sure I got the service needed, promptly. He was courteous and explained everything. I was most pleased with everything. Mary Bolling More

Excellent! I was at Shockley last week to replace my spark plugs and an oil change. Cindy and the rest of the service department were very courteous and made sur I was at Shockley last week to replace my spark plugs and an oil change. Cindy and the rest of the service department were very courteous and made sure I understood what’s needed for my car to run smoothly. Thanks guys! More

They try to upsell like crazy They tried to sell my wife a oil additive that would reduce "sludge". Isn't thst the point of regular oil changes? Shame on you Shockley. From upsel They tried to sell my wife a oil additive that would reduce "sludge". Isn't thst the point of regular oil changes? Shame on you Shockley. From upselling during the buying process and now we ( or women) are subject to upselling un-needed services in the service department. Just stick to what service you want to begin with and you will walk out feeling ok and not battered. More

EXCELLENT SALES AND SERVICE TEAM Love my new 15' Civic. Had one issue with the wing spoiler, but my salesperson Bill Workman and his manager Charlie took care of the problem and made Love my new 15' Civic. Had one issue with the wing spoiler, but my salesperson Bill Workman and his manager Charlie took care of the problem and made it a pain-free experience. Those two, combined with my service manager Ron got the problem resolved without incident, and even set up a after-market install for the correct spoiler. Kudos to them all.. More

Service dept is top notch Took my car in for service and Ron King was great and informative. ..thanks to him I will get my service done at shockley honda. Took my car in for service and Ron King was great and informative. ..thanks to him I will get my service done at shockley honda. More