Ourisman Rockville

The dealership does not have a working phone system. The service person who helped me suggested several expensive "dealer-recommended" services but admitted that these were not actually recommended by Mazda. He could not explain why the dealer recommended them. After 6 hours I had not heard back and tried to call the number in the text to get an update. It turned out to be a non-working number. I did not get a response to the text I sent. When I finally got through the service person didn't seem the least bit concerned that he gave me a non-working number and only said "it's not my fault". He never called back to let me know my car was ready.

Great customer service and friendly approach! I was offered a shuttle ride back/from home. This was my first service visit and was overall a great experience.

For me it’s about the personal professional friendly assistant to my particular needs as one of many other customers, Gustavo Castro most particular a the top of what it means to be in service. Thank you Mr. Castro for all your help with my Jetta.

Pleasant and efficient. Appreciate the new courtesy shuttle while new the driver was professional. It saved the day. Ken kept me appraised of the process throughout.

Top notch people and top notch sales experience. Very happy with my new Jetta. Highly recommend Ourisman Rockville for your next purchase or lease experience.

Fabulous experience from beginning to the end. Starting with the general manager then with the salesperson then the detailed and finally the business person. Great!

Great service. Car was repaired on time and I got a nice loaner to go to work. I’ve been a client for 25 years.

Service advisor, Scott, was great: efficient and nice! All service was performed exactly as requested by me. Love the lobby and snacks and coffee: The Best! I was at one of your competitors the other day and they had closed the coffee machine due to Covid; I was not pleased! Thank you! Natasha & Holly 😉🐶

Brought car in for service. Scheduling person (Sara) was extremely professional; same person processed my drop off and returned was indifferent. No one called me to tell me my car was ready after 2 days, I had to call. The parts was 20% of what I paid, the rest was all labor. Expected better service for the price they charge.

Every single part of the cat buying process was a breeze. Ray the salesman was fabulous. The gentleman who put the financing together was fantastic. It was a great experience.