Ourisman Subaru Waldorf

Wonderful Experience This was one of the best buying experiences I have had start to finish. Walked on the lot and was greeted by Erik. He was super friendly and helpful This was one of the best buying experiences I have had start to finish. Walked on the lot and was greeted by Erik. He was super friendly and helpful start to finish. We came to a fast agreement on price and we were back in finance before we knew it. The whole process was extremely streamlined and efficient. The entire staff were extremely helpful. Again one of the best buying experiences we have ever had. Tha k you Erik for your work and helpfulness. My wife and I purchased a new 2019 Jetta SEL. Nick C. More

Awesome Online/In Person Vehicle Purchase I am thoroughly pleased with Amanda and Moe in the purchase of my new truck. After searching online for a vehicle, I was able to come to an agreement I am thoroughly pleased with Amanda and Moe in the purchase of my new truck. After searching online for a vehicle, I was able to come to an agreement online and was able to be in and out of the dealership in less than an hour. All the folks involved in the process were very pleasant and professional in their responses and dealings. Vehicle was in excellent shape, clean, washed, and waiting for me to drive off. I have never had such an easy, enjoyable car buying experience ever. Amanda was a pleasure to work with online and she even made time to stop by and introduce herself to me towards the end of the process. Moe was ready for my arrival and did not waste time in getting me in and out (and no I did not feel rushed). No pressure and a beautiful truck to drive home. There have been no issues with my new/used truck. More

Bought a used 2012 Outback I purchased a used 2012 Outback from this dealer. I had done my homework and knew the car I was interested in. I worked with Byron and Amanda n the I purchased a used 2012 Outback from this dealer. I had done my homework and knew the car I was interested in. I worked with Byron and Amanda n the sales side. I was in and out of the place in two hours. Once I was home, I realized there was an issue with the stereo. The front two passenger speakers were not working right. I called them and did not get a straight answer on if they would fix it. After a couple of attempts, I gave up. Later I posted a review on this site and to my surprise, the service director, Lisa contacted me. They wanted an opportunity to fix the problem. I'm not sure what happened to my previous request, but I'm happy they were concerned with my satisfaction. Maybe it was a fluke, but I'm not giving them the benefit of the doubt. I still highly recommend the sale man Byron. He was very knowledgeable and was able to answer all my questions. John More

Dealership looks more like a junkyard I came here looking for a VW atlas. drove up to this dealership and swore I got the wrong place! Lot had a bunch of cars but there were also loose ca I came here looking for a VW atlas. drove up to this dealership and swore I got the wrong place! Lot had a bunch of cars but there were also loose car parts and open dumpsters visible on the property. I couldn’t tell where the VW front door was, no signs to “enter here”, just garage looking doors. Most bizarre dealership. I totally get that it must be low rent or low overhead there but this place had no frills for customers ready to drop $30-40K! Didn’t see any sales reps walking about unless they were the two guys I saw smoking next to the row of new VWs. Yes, I need a bit more reception for this price bracket. More

Slimey salespeople Literally lied to my face. Nick Smith is horrible. I had somewhere to be, he told me to let him know if i was buying and he would pull it off the lot. Literally lied to my face. Nick Smith is horrible. I had somewhere to be, he told me to let him know if i was buying and he would pull it off the lot. I told him I was and would come back that afternoon to finialize. Got an email shortly after that they sold it to someone else, when I called to ask, he was very rude and said I didn't put a deposit down so they sold it. I would have put a deposit, but he didn't say I needed to and said he was pulling it off the lot. Second time I have had issues with this place. They really are like the bad car dealerships you always hear about.... Also, his dad is the manager, so he knew daddy had his back. More

Exceeded expectations Amanda went above and beyond my expectations to get me exactly the car I wanted. She worked long hours and responded quickly to every email. She tol Amanda went above and beyond my expectations to get me exactly the car I wanted. She worked long hours and responded quickly to every email. She told me I would have the car by Dec. 3, but she had it by Nov. 24! The sales team was also low pressure -- if there was something I didn't want, there were no arguments. I was in and out with my new car inside of two hours -- a record! The last time I bought a car -- different make and different dealership -- it was a five- to six-hour ordeal, and I had to leave at night after the dealership was closed for the day. This time, I even ordered some extra goodies for the car, and when they came in, Amanda scheduled the appointment and arranged for me to have a loaner car while the work was done. The service department did an excellent job as well. I was in and out in less time than that other car ordeal. I definitely recommend Amanda and Ourisman Subaru. Thank you! More

Empty promises Stay away from this dealership, they will say anything to try and bribe you to come in to try and make a sale. I Stopped by to check out some passat's Stay away from this dealership, they will say anything to try and bribe you to come in to try and make a sale. I Stopped by to check out some passat's, told them the payment I wanted per month. 2 salesmen and the Gsm swarmed me asking me to fill out a credit app and they could make it happen. Gave it a shot because I liked the car I test drove. After this process I would've had to put down 2k to get my monthly payment where I wanted it. Told them I would consider it and left. The sales rep "moe" and "aj" hounded me all weekend via text and phone calls to come back to the dealership and they get my payment to where I needed it to be with no money down. They told me to come in because the General manager would make me the deal I wanted. Ended up going back Monday evening waiting around for over an hour just for the finance people to give me numbers that were no where close to where I wanted to be and they were not budging on the numbers. A 10% discount would have made the deal. The GM never came around, I abruptly left as I was late for a meeting waiting on them. Moe & aj called soon after, to my surprise they seemed to be mad because I left. I told them I was mad because the numbers they gave via text were wrong and nothing had changed since I came in the first time. Aj sent me a rude text that an employee should not send to a customer. I alerted upper management(Byron jones & chris smith) about my frustration with my experience via email but did not receive a response from either party. No surprise there, seeing how their employees conduct business is probably a reflection of them. This was my second time visiting this dealership, and the associate I met the first time did not seem too eager to make any sales or answer questions. More

Took care of me! Aj and Erik took care of me, gave me a great deal, and made the process so easy after my car was totaled and I came back to them to buy another VW. I Aj and Erik took care of me, gave me a great deal, and made the process so easy after my car was totaled and I came back to them to buy another VW. I had been very stressed and depressed and their service was a bright spot in a very dark moment. Would recommend to anyone. More