Ourisman Subaru Waldorf

Excellent Transaction With Ms. Proctor Ms. Proctor is extremely personable and professional. She took the time to answer every question with out hesitation. Thank you for the outstanding Ms. Proctor is extremely personable and professional. She took the time to answer every question with out hesitation. Thank you for the outstanding service that was given. More

Dealing with A professional like Lloyd was a pleasure. Lloyd was extremely helpfull in working out a special order for the vehicle we wanted. During various assignments in the military I have purchased car Lloyd was extremely helpfull in working out a special order for the vehicle we wanted. During various assignments in the military I have purchased cars from dealers across the country and I would rate Lloyd as one of the best salesman I have dealt with. He kept me informed of the order status and after the delivery kept in contact to make sure I was satisfied. More

Awesome Experience These 3 were incredibly professional, knowledgeable, and really made my shopping experience fantastic! They were very patient with me being as I work These 3 were incredibly professional, knowledgeable, and really made my shopping experience fantastic! They were very patient with me being as I work crazy hours, and was in the midst of a vacation. Didn't phase them one bit, no pushing or calling saying we have to do this now! I would, and already have recommended them to everyone! Thanks again for the experience guys & GO BIRDS! More

Sales Dealt with Ms. Tara Proctor. If I have to describe her it would be the word "AWESOME!" From start to finish, follow up, and service after the sale... Dealt with Ms. Tara Proctor. If I have to describe her it would be the word "AWESOME!" From start to finish, follow up, and service after the sale....... AWESOME. More

GREAT EXPERIENCE AJ WENT ABOVE AND BEYOND TO MAKE SURE OUR JETTA DEAL HAPPENED. WITH A LITTLE QUESTIONABLE CREDIT, AMY IN THE SPECIAL FINANCNIG DEPARTMENT GOT MY DEAL AJ WENT ABOVE AND BEYOND TO MAKE SURE OUR JETTA DEAL HAPPENED. WITH A LITTLE QUESTIONABLE CREDIT, AMY IN THE SPECIAL FINANCNIG DEPARTMENT GOT MY DEAL DONE! More

Deceptive and Dishonest This place is everything bad you've heard about car salesmen and the car buying experience -- they were incredibly dishonest and deceptive. Their This place is everything bad you've heard about car salesmen and the car buying experience -- they were incredibly dishonest and deceptive. Their prices contain UNDISCLOSED rebates (something which is now illegal in VA due to its extremely deceptive nature), which they only told me after confirming the online price that didnt include the rebates. Then when I agreed to a final price (after the initial price increase from rebates added back in), they had me sign a price sheet and 20 minutes later be told they couldn't approve the deal. I left the dealership and they called me a few hours later to offer a lower price that was acceptable. I asked if it was the "all in" "out the door" price that included everything. They confirmed it was, so I drove the hour back to the dealership, only to learn that the new price was actually AFTER a $3,000 down payment, so they had actually offered me a worse price than what I walked away from the first time. Upon reporting my experience to their GM, he called me and agreed that my experience there was not acceptable and asked me to give them a chance to see "if they could do anything to fix my experience" -- I agreed, he said he would call back shortly, and a week later, I still haven't heard back. I ended up going to Sheehy in Springfield where I got fast, honest, and friendly service, and I ended up buying a car there. More

Wonderful! We walked in the dealership and was welcomed right away. Not a very large dealership so felt at home. They gave us a very mom & pop kind of feel whe We walked in the dealership and was welcomed right away. Not a very large dealership so felt at home. They gave us a very mom & pop kind of feel when we started talking. They explained things in detail and were very knowledgeable of the vehicles. They were very kind and welcoming. Had the most stress free car buying experience ever. Thank you to all. Zachary in Finance, Robert Sales Consultant and the new Sales Manager in training. More

Got Part?? I made an appointment two weeks ago because I got an airbag recall notice. The notice said get this done asap because passengers could be in danger s I made an appointment two weeks ago because I got an airbag recall notice. The notice said get this done asap because passengers could be in danger sitting in the front passenger seat. I went into the service center two weeks ago, made the appointment (which was for today) showed the clerk the recall notice. I show up this morning and they tell me "oh we do not have those parts in yet" I Told him I had an appointment and wouldn't a phone call be in order informing me the part had not come in. I scheduled a day off from work to get this done. This was a huge inconvenience for me. I will not go back there and will be telling all my friends that own Subarus or are thinking of purchasing to not do it there. This kind of service is unacceptable. A simple phone call would have solved the problem.. The person who made the appointment should have known they did not have the parts yet. More

Used car search Aaron was fantastic to work with. Looking for a used vehicle for my son who is heading off to college and found a Subaru Outback on the internet liste Aaron was fantastic to work with. Looking for a used vehicle for my son who is heading off to college and found a Subaru Outback on the internet listed at a very good price. Low miles, warranty and great condition. Aaron was not pushy at all, accommodated our schedule, and honored the internet price with no hidden fees. Left feeling very good about our new purchase!! Aaron is the bomb...... thank you!! More

Easy and Pleasant process We had a good idea of the vehicle we wanted before going to the dealership. We had visited another dealer in the area but were not happy with the pric We had a good idea of the vehicle we wanted before going to the dealership. We had visited another dealer in the area but were not happy with the price on the trade in. We were happy with the price they offered and made the purchase. The process was relatively easy and fast. We got a good rate for finance through the dealership as well. Salesman George Constantino was courteous and knowledgable. More