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Ourisman Toyota 40 - Service Center

Edgewood, MD

4.5
94 Reviews
Call Service Center (410) 709-0765

94 Reviews of Ourisman Toyota 40 - Service Center

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November 29, 2023

I was very pleased with today's service. I stopped coming previously because as the company changed so did the prices and customer service. Hopefully things have improved and will be better More

by Ms Lee
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Michael Faves
Report | Print
Dec 13, 2023 -

Ourisman Toyota 40 responded

Thank you Ms. Lee for giving us the chance to service your needs. We look forward to your next visit with us.

Helpful
November 22, 2023

Fantastic customer service and excellent work. I can always count on Ourisman Toyota 40 to fix my car and keep it on the road. More

by Service Customer
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Chris Kusterer
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Nov 29, 2023 -

Ourisman Toyota 40 responded

Thank you so much for your 5-star review! We take genuine pride in the excellent customer service we provide, and we're grateful Chris and the rest of our courteous and professional team made your experience great. Glad to hear our Service Department was able to fix your Toyota in a timely manner and get you back on the road with confidence. We look forward to welcoming you back for any future vehicle purchase or service needs. Thanks for supporting Ourisman and have safe travels!

Helpful
November 17, 2023

Very professional and always ready to answer any questions about my vehicle. Would definitely recommend to anyone seeking to purchase a vehicle. More

by cynthiaspencer888
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kevin Walker
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Kurtis
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Nov 25, 2023 -

Ourisman Toyota 40 responded

Thank you for taking the time to leave a positive review! Our top priority is excellent customer service, and we're grateful you experienced that during your recent visit. Glad our professional team was able to answer any questions you had during the car buying process. If you or your Toyota needs anything, from routine auto maintenance to extensive repairs, please don't hesitate to reach out! We are here and happy to help. Have safe travels and enjoy the rest of your day! We look forward to your next visit with Ourisman Toyota 40.

Helpful
November 14, 2023

When the alert came up that maintenance was required on my Tacoma, I was surprised that I was able to secure an appointment in the same day. The reception crew was polite and moved quickly to process me in More

by peter.f.annunziato
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Frank Wilson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Nov 15, 2023 -

Ourisman Toyota 40 responded

Peter, thank you for taking the time to review the Ourisman Toyota 40 Service team. We are grateful for the opportunity to help you and your Tacoma. We are very pleased to know you had a 5 star experience and we look forward to showing you the same experience at your next maintenance interval.

Helpful
November 12, 2023

Chris was excellent with his professional and personal attention. I trust his judgements and will come back for all my services. More

by Green572
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Frank Wilson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Chris Kusterer
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Nov 13, 2023 -

Ourisman Toyota 40 responded

Thank you Green572! We appreciate you taking the time to review Ourisman Toyota 40 and Chris. We are very pleased to hear that you had a 5 star experience. We look forward to seeing you next time for another 5 star experience!

Helpful
November 11, 2023

Appt was scheduled timely. ...same day. Great service! Pleasant& Efficient Staff. Will definitely be back More

by marycoyne60
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Frank Wilson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Zachary Coyne
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Nov 11, 2023 -

Ourisman Toyota 40 responded

Marycoyne60, thank you for taking the time to review the Ourisman Toyota 40 Service team. We greatly appreciate your business and your 5 star review. We are very pleased to know about your great experience with us and thank you for sharing. We look forward to seeing you next time!

Helpful
November 04, 2023

Chris kept us informed and gave us a good deal. Thank you for your help More

by debclark99
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Chris Kusterer
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Nov 04, 2023 -

Ourisman Toyota 40 responded

Debclark99, thank you very much for taking the time to review Ourisman Toyota 40 and Chris! We are so happy to hear that Chris took great care of you and that you enjoyed your service experience with us. We look forward to continuing to helping keep your vehicle and great working condition. Thank you for choosing Ourisman Toyota 40 for your service needs.

Helpful
November 03, 2023

Isaac took good care of me. The insurance repair work went smoothly. Bumper repair done in under a week. More

by tdee1969
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Isaac Lawson
Report | Print
Nov 03, 2023 -

Ourisman Toyota 40 responded

tdee, thank you very much for taking the time to review the Ourisman Toyota Collision Center. We are very happy to know that you had a great experience and that Isaac was very helpful for you. It's never convenient when your vehicle needs to be in the Collision Center, but I am sure it makes it at least slightly better when you are kept informed and a quality repair is done. We appreciate you choosing Ourisman Toyota 40 and thank you for your business. Thank you and safe driving!

Helpful
October 25, 2023

Very professional I was in and out in no time they were very helpful and explained everything More

by Gypsy
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Chris Kusterer
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Oct 25, 2023 -

Ourisman Toyota 40 responded

Thank you Gypsy! We greatly appreciate your business and you taking the time to review the Ourisman Toyota 40 Service team. It was our pleasure to work with you and get you and your car back on the road in a timely fashion. Thank you for being an Ourisman Toyota 40 customer and we look forward to seeing you next time.

Helpful
October 23, 2023

Dealership and service team seem courteous but the fluid in my radiator repair wasn’t filled after a new unit was installed. My reserve tank was 2” low which I found odd. As for my point of contact, Kurtis More

by Gill
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kurtis
Report | Print
Oct 25, 2023 -

Ourisman Toyota 40 responded

Thank you Gill for taking the time to review the Ourisman Toyota 40 service team. We are very sorry that we fell short of a 5 star performance and would like to invite you to drop by anytime during the week between 7am and 5pm to have that fluid topped off. We apologize for the oversight and would love the opportunity to rectify that for you. We are very happy to hear you enjoyed the rest of your experience and we look forward to providing you a 5 star service visit next time.

Helpful
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