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Chris Kusterer

Overview Reviews (24) Inventory (224)

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Chris Kusterer

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Chris Kusterer

Service Advisor

Ourisman Toyota 40

1101 Business Center Way
Edgewood, MD 21040

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4.8

24 Reviews

Overview Reviews (24) Inventory (224)

Dealership Experience

1 yr, 7 mos

4.8

24 Reviews

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This rating includes all reviews, with more weight given to recent reviews.

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24 Reviews of Chris Kusterer

April 27, 2024

Dealership Rating

Employee Rating

Needed a new battery made an online appointment and the work was completed same day. work was completed same day. More

by yvecan

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Workmanship

Service Time

Service Communication

Recommend Dealer

Yes

Helpful 0

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April 25, 2024

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Employee Rating

Great job by the service department always have a good experience when going to the dealer experience when going to the dealer More

by Chris.Kusterer

Service Price Transparency

Workmanship

Service Time

Service Communication

Recommend Dealer

Yes

Other Employees Tagged: Frank Wilson, Grant Monks

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April 24, 2024

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Employee Rating

They were very helpful and friendly. They found a coupon to help with the service. They found a coupon to help with the service. More

by Jrichards 4926

Service Price Transparency

Workmanship

Service Time

Service Communication

Recommend Dealer

Yes

Other Employees Tagged: Curtis

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April 22, 2024

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Chris is great to work with at all times. . alway happy to assist above and beyond. Tnx . alway happy to assist above and beyond. Tnx More

by Dorothy Hammond

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Workmanship

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Service Communication

Recommend Dealer

Yes

Helpful 0

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Apr 24, 2024 -

Ourisman Toyota 40 responded

Thank you for taking the time to share your feedback with us, Dorothy! We value the staff highlight for Chris and will be sure to pass your kind words concerning his friendliness and knowledge on to him. We're grateful to have him on our team. If you have any suggestions for how we can improve our communication and workmanship to make your next visit a 5-star one, please give us a call. We appreciate your business and look forward to your next visit.

February 29, 2024

Dealership Rating

Employee Rating

Chris was very polite and professionable. My visit for my service was very good. Thankyou. My visit for my service was very good. Thankyou. More

by menagiasca

Service Price Transparency

Workmanship

Service Time

Service Communication

Recommend Dealer

Yes

Helpful 0

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Mar 01, 2024 -

Ourisman Toyota 40 responded

Thank you!

February 14, 2024

Dealership Rating

Employee Rating

Service staff is very good about explaining what the technician found when servicing the car. technician found when servicing the car. More

by Jim

Service Price Transparency

Workmanship

Service Time

Service Communication

Recommend Dealer

Yes

Helpful 0

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Feb 16, 2024 -

Ourisman Toyota 40 responded

Thank you Jim!

February 11, 2024

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Employee Rating

their price for maintenance is overpriced especially for an hour it will take to replace the item. I'm taking my problem some place somewhere else. an hour it will take to replace the item. I'm taking my problem some place somewhere else. More

by cdg2000

Service Price Transparency

Service Time

Service Communication

Recommend Dealer

Yes

Other Employees Tagged: Frank Wilson, Grant Monks

Helpful 0

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Feb 16, 2024 -

Ourisman Toyota 40 responded

I appreciate the feedback!

December 21, 2023

Dealership Rating

Employee Rating

very good service, professional and polite, good, good, good, good, good, good, good, good, good, good, good, good, good, good, good, good, good, good, More

by logistics66

Service Price Transparency

Service Time

Service Communication

Recommend Dealer

Yes

Other Employees Tagged: Frank Wilson, Grant Monks

Helpful 0

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Jan 02, 2024 -

Ourisman Toyota 40 responded

Thank you so much!

December 11, 2023

Dealership Rating

Employee Rating

Excellent courteous service. Appreciate the advisor Mike. Good person. Thank you for keeping my car running! Appreciate the advisor Mike. Good person. Thank you for keeping my car running! More

by Rahman

Service Price Transparency

Workmanship

Service Time

Service Communication

Recommend Dealer

Yes

Other Employees Tagged: Frank Wilson, Grant Monks

Helpful 0

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Dec 11, 2023 -

Ourisman Toyota 40 responded

Rahman, Thank you so much for your kind words! We look forward to you visiting us for your next service need.

December 08, 2023

Dealership Rating

Employee Rating

I recently went in for service and was very satisfied with the treatment and service I received. with the treatment and service I received. More

by Cliff

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Workmanship

Service Time

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Recommend Dealer

Yes

Other Employees Tagged: Kurtis

Helpful 0

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Dec 11, 2023 -

Ourisman Toyota 40 responded

Cliff, Thank you! Our ultimate goal is for our customers to leave 100% satisfied!

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