Ourisman Tri-State Subaru

#1 I my Book! I was placed in a position where I had to buy a car. I was not ready,but it was my reality. Went to Matt Slap and was meet by A wonderful sales person I was placed in a position where I had to buy a car. I was not ready,but it was my reality. Went to Matt Slap and was meet by A wonderful sales person, Laura. She felt my pain and treated me with patience and concern. She showed me several cars and when I felt comfortable with the Impreza I eventually purchased, I never felt pressured. It has been about 2 months and I have had to return for varies reasons, but yet, I was made to feel like a family member. Everyone at the dealership treats me like they sold me a car. This is the place to purchase a car, old or new. More

New auto purchase We went online and saw an automobile....requested a call or e-mail and within ten minutes received a call-back. The timing was good so we ventured do We went online and saw an automobile....requested a call or e-mail and within ten minutes received a call-back. The timing was good so we ventured down to the dealership and ended up purchasing not the vehicle we had seen online but a really nice new Impreza. This was the second vehicle we have purchased at Matt Slap. My husband, and I, can't express how pleased we were both times we have dealt with Matt Slap. From the initial call-back to the closing-the-deal, it was a painless transaction both times. Thank you. Roy and Theresa Baumer More

Good experience from beginning to end An internet search resulted in courteous phone call. She helped us set up an same day appointment .As this is my car, Susanna Smith was super to work An internet search resulted in courteous phone call. She helped us set up an same day appointment .As this is my car, Susanna Smith was super to work with. (My son has a Subaru, but I had only ridden in it). Susanna explained all the highlights of the Crosstrek before we took it out for a test drive. We talked numbers after we talked colors and things I wanted on a vehicle,, but I informed her I still had another vehicle that I needed to check out. She followed up with an email and a text message and after I had driven the other car, I told her to look for the Crosstrek I wanted, but I wanted to drive one again before I made the final decision, so she took me on a second test drive and then proceeded to find me "MY CAR", today I drove away in my new Crosstrek after being given a great tutorial on all the features of the vehicle. I received exceptional service from Susanna Smith and found the entire staff I came in contact with to be cheerful. knowledgeable, and easy to work with.. More

Service and sales departments I brought my car in because someone said I needed brakes. Alex was very honest and said that I did not need brakes. While Alex had my car, I went to I brought my car in because someone said I needed brakes. Alex was very honest and said that I did not need brakes. While Alex had my car, I went to sales and talked with Jeremy Heydemann. Jeremy showed me a beautiful used car, got a trade in value for me, and tried to keep my payments in the area that I needed. Both of these men were so pleasant and easy to get along with. I will always come the distance to work with Matt Slap. More

Great car buying experience! Our salesman, Glenn Russell, was a pleasure to work with and made this one of the best, quickest and easiest experiences buying a new car. Glenn new Our salesman, Glenn Russell, was a pleasure to work with and made this one of the best, quickest and easiest experiences buying a new car. Glenn new exactly what we wanted, gave is a fair trade in and a great price on the car. We couldn't have asked for better service. And, Chris, the finance guy, had all our paperwork ready, explained everything in detail and had us out the door in less than an hour. We will definitely consider Matt Slap when buying our next car. More

Glenn is fantastic! Glenn was amazing at helping me buy my new (to me) car! I found the listing online, called and drove down to Matt Slap to see the car after work that Glenn was amazing at helping me buy my new (to me) car! I found the listing online, called and drove down to Matt Slap to see the car after work that same day. Glenn met me on the lot and gave me time to really check out the car inside and out on my own with no interference at first. We then took a test drive where we discussed the car a little bit he also just let me drive and feel out the car without too much input or having him just try to sell me on the highlights of the car. I appreciated that so much. Once back, we sat down and started to talk options- he really worked with me to find the best possible deal, and then gave me time to think about it with absolutely no pressure. Once I decided to move forward, we sat and had great conversation while waiting for paperwork to print, and he explained every document and part of the process thoroughly and clearly before he let me sign. I highly recommend Matt Slap, and especially Glenn. My car shopping had been stressful until that point and he made it so unexpectedly quick and simple for me to get into a car I love! Thank you, Glenn!! More

Polite and Professional We walked in without an appointment, Glenn met with us right away. He was easy to talk to, made us feel comfortable. The process was fast and pressure We walked in without an appointment, Glenn met with us right away. He was easy to talk to, made us feel comfortable. The process was fast and pressure free. We walked out with exactly the car I wanted! Thank you, Glenn! More

A very good experience. My husband and I recently purchased vehicles from Glenn and it was a good experience. Glenn listened to our needs and searched for vehicles that were My husband and I recently purchased vehicles from Glenn and it was a good experience. Glenn listened to our needs and searched for vehicles that were a good fit. More

I went the extra mile and had an extraordinary experience! First of all, I am from Pennsylvania and we have been a Honda family for 30 years. Until last winter when my mirrors and wipers froze in a snowstorm a First of all, I am from Pennsylvania and we have been a Honda family for 30 years. Until last winter when my mirrors and wipers froze in a snowstorm and as a nurse, I had to get to work. Friends who had an Outback recommended it to me so I knew what I wanted. What I didn't expect was the problems with getting the best price on this car in Pa. With my program at work I was matched to 3 dealerships, 2 in Pa, and Matt Slap in Delaware. The first dealership had no correct information on the functioning of the car, the second told me that the Delaware dealership was promising a price that would never happen. But in the middle of this, Mary Thompson called me from Matt Slap. What an angel! She educated me in all aspects of financing and promised a fast track experience. We talked daily for about a week. When we arrived last Saturday, we were immediately able to test drive the car while our two trade in Honda's were appraised. Glenn Russell met us at the door and if I thought Mary was good, he was just as informative. My husband was impressed that even though we had test drove once before,, he learned so much more about the car from Glenn who was an expert. Buying a car for me is never a fun day, but we had a wonderful time at this dealership. Then drove it home in the pouring rain and I couldn't be happier. What a car! What a dealership! Thank you Mary and Glenn for a great experience and even better car! And most importantly, thanks for the absolute best price in at least 2 states! Barbara Ford More

Helpful and Friendly Met with Glenn Russell. I already knew the car I wanted to look at so they quickly pulled it from the lot and went on a test drive. Helpful with under Met with Glenn Russell. I already knew the car I wanted to look at so they quickly pulled it from the lot and went on a test drive. Helpful with understanding all the features and financing options. More