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Ourisman Tri-State Subaru

Newark, DE

Overview
Employees
Reviews
Vehicles
4.2
697 Reviews
Ourisman Tri-State Subaru is where drivers from Delaware, Northern Maryland, Southern Pennsylvania and Southern New Jersey go for their next New or Used Subaru vehicle. Our selection of New Subaru Forester, Legacy, Outback, Impreza, XV Crosstrek and WRX models is outstanding. Whether you're starting your search for a vehicle or looking to take a test drive, our automotive experts are available to answer any questions you may have and assist in your search for the vehicle that best fits your needs and budget.
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255 E Cleveland Ave

Newark, DE

19711

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Showing 697 reviews

May 08, 2022

My salesman Nic was direct and honest. Nobody gave me a hard-sell and I appreciated that. I got the car I wanted, at an agreeable price, without a lot of nonsense. I would recommend this d More

by bonniezickefoose
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Nic Chapman 👍🏻👍🏻👍🏻👍🏻👍🏻
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May 09, 2022 -

Ourisman Tri-State Subaru responded

Thank you for taking the time to review us! We are so glad to hear that you had such a successful purchase experience working with Nic and the Matt Slap Subaru team. Drive safely and we hope to see you back again down the road!

May 04, 2022

Problem with my 2017 Outback is still occurring after repeat visits to the dealers service center. No longer feel comfortable or safe driving this vehicle! More

by paul_benner
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Nick V
5.0
This rating includes all reviews, with more weight given to recent reviews.
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May 06, 2022 -

Ourisman Tri-State Subaru responded

Paul, I am very sorry to hear about the issues you are having with your vehicle. We pride ourselves on meticulous, top-of-the-line work and it is disappointing that you have experienced any inconvenience related to your service. If you would be willing to discuss this further, I would appreciate the opportunity to assist you. I will look for your contact information, but please feel free to give me a call directly as well. Thank you, Fahed Alkaye - Service Manager - 888-418-2820

May 06, 2022 -

paul_benner responded

Per our earlier conversation, I hope to bring it in again on Saturday.

April 29, 2022

Brought my Outback in for its first service. It was quick and efficient and right on the appointment time. More

by Aczazzera
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Nick V
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Serena Garvin
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Apr 29, 2022 -

Ourisman Tri-State Subaru responded

Thank you for trusting us to take great care of your Subaru Outback! We are happy to hear that our team gave you a five-star experience and we hope to work with you again down the road.

April 29, 2022

Four wonderful experiences with every employee at Matt Slapp, Laura, Ashley, and organized service department. More

by caroleelou
Customer Service
Friendliness
Recommend Dealer
Yes
Employees Worked With
Chris Montelongo
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nick V
5.0
This rating includes all reviews, with more weight given to recent reviews.
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May 02, 2022 -

Ourisman Tri-State Subaru responded

Thank you for sharing this wonderful review! It is terrific to hear that you have had such positive experiences with Laura, Ashley, and our team. Safe travels until we see you next at Matt Slap Subaru!

April 27, 2022

Excellent service department! We are consistently happy with their work! We highly recommend this dealership. More

by Joyfuliz
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Nick V
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Aaron J.
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Apr 27, 2022 -

Ourisman Tri-State Subaru responded

Thank you for the great review! We are so glad to hear that you had a successful service experience working with the Matt Slap Subaru team. Drive safely, and we hope to see you back again down the road!

April 27, 2022

I LOVE this car dealership! We’ve bought at least five cars from there over the years, and the service dept is great! More

by rwells
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Nick V
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Apr 27, 2022 -

Ourisman Tri-State Subaru responded

We love having you as a Matt Slap Subaru customer! Thank you for your five-star review, business and support. It's such a pleasure to work with you.

April 23, 2022

Excellent service completed in timely manner. Courteous knowledgeable customer service employees considerate of time management, More

by chaley
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Nick V
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Apr 25, 2022 -

Ourisman Tri-State Subaru responded

Thank you for the great review! We are so glad to hear that you had such a successful service experience working with the Matt Slap Subaru team. Drive safely, and we hope to see you back again down the road!

April 18, 2022

Service is always on time and well conducted. Explanations of what was done are clear and useful. More

by Mike
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
Yes
Employees Worked With
Nick V
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Apr 18, 2022 -

Ourisman Tri-State Subaru responded

Hey Mike- thank you for your review of Matt Slap Subaru! We're glad to have your trust in us to ensure you are well taken care of.

April 18, 2022

This is the second car we have bought from Mark. He always makes it a pleasant experience. He is helpful and considerate. We highly recommend him. More

by Papilifam
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mark Fox
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Apr 19, 2022 -

Ourisman Tri-State Subaru responded

Thank you for taking the time to review us! We are so glad to hear that you had such a successful purchase experience working with Mark and the Matt Slap Subaru team. Drive safely, and we hope to see you back!

April 16, 2022

All Good thru the process All Good thru the process All Good thru the process More

by benny30p
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Nick V
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Apr 18, 2022 -

Ourisman Tri-State Subaru responded

Thanks very much!

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