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Ourisman Volkswagen of Laurel - Service Center

Laurel, MD

4.7
113 Reviews
Call Service Center (301) 498-7400

113 Reviews of Ourisman Volkswagen of Laurel - Service Center

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November 07, 2023

Dealership communications was much appreciated. Excellent customer service and support. Will be sure to return in the future if services are needed. More

by Apb102
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Brian Deckert
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jennifer Smith
5.0
This rating includes all reviews, with more weight given to recent reviews.
Bill (Goldie) Goldsmith
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jeff Ramsey
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Nov 07, 2023 -

Ourisman Volkswagen of Laurel responded

Apb102, Thank you for your kind words and feedback!! It is great to hear that the team is exceeding our high standards for excellent customer service and communication in every transaction. We look forward to seeing you again!!

November 01, 2023

The service at VW is great. They respond to the reason you brought your car in for service. They will also check and make sure you are up to date on your mileage requirements More

by David McGhee
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Service Department
Report | Print
Nov 02, 2023 -

Ourisman Volkswagen of Laurel responded

Thank you for your 8 years of loyalty and your 5-star review. We're pleased to provide great service and address your car's needs. Apologies for the missed car wash, we will get you next time. We appreciate your kind words and feedback!!! See you soon!!

Nov 02, 2023 -

David McGhee responded

Thank you

October 18, 2023

Service is very helpful. Never have issues making appointments but wait time was longer then expected . More

by Laners705
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Adrian/ service
Report | Print
Oct 20, 2023 -

Ourisman Volkswagen of Laurel responded

Laners705, it is awesome to hear you had a good experience with our service department. We apologize for the longer than expected wait time. I will work with our team to improve our internal process. We look forward to seeing you again.

October 07, 2023

It’s convenient but expensive . The representatives are courteous but ignored some instructions about seat. More

by machunky
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Service
Report | Print
Oct 09, 2023 -

Ourisman Volkswagen of Laurel responded

Thank you for your review and feedback. We appreciate your kind words about our representatives but apologize for the oversight regarding your seat instructions. We are continuously working to improve our services and pricing to better meet your expectations. If you have any further concerns or suggestions, please feel free to contact us directly.

September 21, 2023

Terrible dealer. Will never go there again. I will blast this dealer every chance I het More

by Vvictoriaberry
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Walter Cook
1.0
This rating includes all reviews, with more weight given to recent reviews.
Brian Deckert
1.0
This rating includes all reviews, with more weight given to recent reviews.
Michael Morris
1.0
This rating includes all reviews, with more weight given to recent reviews.
Bobby Mil
1.0
This rating includes all reviews, with more weight given to recent reviews.
Jennifer Smith
1.0
This rating includes all reviews, with more weight given to recent reviews.
Bill (Goldie) Goldsmith
1.0
This rating includes all reviews, with more weight given to recent reviews.
Jeff Ramsey
1.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Vince, Jon Alcorn
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Sep 21, 2023 -

Ourisman Volkswagen of Laurel responded

We're genuinely sorry for your negative experience. We strive for excellence with every customer. Please feel free to email me with more details of what happened so I can address your concerns and improve our services. My Email address is JAlcorn@ourismancars.com. We value your feedback and aim for a very high level of customer service.

Sep 21, 2023 -

Vvictoriaberry responded

Never will I buy from you again.

August 21, 2023

Provided a great diagnostic. Very timely and great response. I would recommend to any VW owner. Outstanding dealership! More

by mikecalvin98
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Vincent in service department
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Aug 21, 2023 -

Ourisman Volkswagen of Laurel responded

We appreciate your review, MikeCalvin98! It's great to hear that our diagnostic service was timely and effective for you. Your recommendation to fellow VW owners means a lot to us. Thank you for choosing our dealership!

August 19, 2023

The service was prompt and efficient. They gave me just the service my vehicle required. The service was completed within the time they told me to expect. The waiting area is comfortable More

by djdichmann
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Carlos cordon flor
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Aug 19, 2023 -

Ourisman Volkswagen of Laurel responded

Thank you so much for the AMAZING review. We strive to meet and exceed customer expectations on a daily basis. It is wonderful to hear that our service team is accomplishing our goal!! Thank you again!!!

August 15, 2023

Brought the car for regular maintenance inspection and the people there were professionals and very kind and helpful. Cannot ask for better service. More

by ID4 OWner
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
EVeryone in service dept were very courteous and respectful professionals
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Aug 15, 2023 -

Ourisman Volkswagen of Laurel responded

Thank you for such kind words!! It is AWESOME to hear that our service department is exceeding customer expectations. I will pass your words onto the entire department. Thank you!!

August 14, 2023

They gave us an update in regular bases and fixed the car within time frame they promised. More

by Jasmin
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Carlos
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Aug 15, 2023 -

Ourisman Volkswagen of Laurel responded

Thank you so much for the AMAZING review Jasmin. Clear communication is a principle we teach to all our team members. It is GREAT to hear that our staff is achieving excellence in this category. Thanks again, and we hope to see you again.

August 11, 2023

I looove this dealership. They are so polite and professional. I was offered refreshments and snacks. The waiting area is nice and comfortable. More

by Kei-06
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Rick
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Aug 12, 2023 -

Ourisman Volkswagen of Laurel responded

Thank you for taking the time to leave us such a kind review!! It is nice to know that our team is maintaining a polite and professional attitude. I will pass your kind words onto the the team and we will keep the snacks and refreshments stocked for you!!

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