Oxmoor Chrysler Dodge Jeep Ram

Oxmoor Chrysler Dodge Jeep Ram went WAY above and beyond in our experience. They were amazing and I would recommend them to anyone. We were the family stranded on a holiday trip and Oxmoor Chrysler, speci in our experience. They were amazing and I would recommend them to anyone. We were the family stranded on a holiday trip and Oxmoor Chrysler, specifically two individuals, went out of their way to help us. We were headed home for the holidays and heard a loud belt noise on the highway. We stopped and I noticed that the serpentine belt was shredding. (Frustrating on a vehicle with ~7500 miles.) We were in Louisville and found the closest dealer which happened to be Oxmoor Chrysler. Even though the service department closed early on 12/23, the general manager (Tim) went out of his way to make sure that we were taken care of. He texted the shop foreman (Dave) who stopped by ON HIS DAY OFF to look at the vehicle and make sure that he escalated the situation so that our vehicle would be serviced efficiently. They both checked on us multiple times, called around to other dealers and rental companies, searched for parts, and overall were extremely kind to us during a frustrating situation. The dealership let us hang out in the lounge with our small child and everyone that we spoke to was very kind. We eventually made it our destination for the holidays, and the vehicle was finished the day after Christmas (likely because the foreman escalated our case and found parts efficiently) and the truck ran like a dream on the long drive home. Let me reiterate that 12/26 was the first day the service department opened after the holiday, and our vehicle was fixed THAT VERY SAME DAY. If you're looking for a dealership and service department that treats you like human beings and truly cares about you, Oxmoor Chrysler is the place. More

We had a great buying experience! Our sales rep, Dutch, was very friendly and extremely knowledgeable about the car we drove and purchased., Our sales rep, Dutch, was very friendly and extremely knowledgeable about the car we drove and purchased., More

Great service. I went in not expecting to purchase and new vehicle but left happy. I went in not expecting to purchase and new vehicle but left happy. More

Jade did an amazing job seeking understand our issue with the keys and made quick professional work of getting us back on the road. We will definitely be back. the keys and made quick professional work of getting us back on the road. We will definitely be back. More

Excellent experience at the dealership. I drove 6.5 hours for a particular used truck I was looking for. It was represented accurately. Dutch took great care of me and even purchased a keyc I drove 6.5 hours for a particular used truck I was looking for. It was represented accurately. Dutch took great care of me and even purchased a keychain from parts as a gift to me. I would highly reccomend him and Oxmoor. Thank you! More

Out come ok but not happy repeating my service due to incorrect information given on the first visit incorrect information given on the first visit More

Josh was very helpful and friendly to communicate with. Appreciate having a contact to keep me informed of the progress of the service. Appreciate having a contact to keep me informed of the progress of the service. More

Josh was super helpful with my vehicle & oxmoor has always been helpful and gets me right in for an appointment! i love being able to go to a dealership and always feel taken care of! always been helpful and gets me right in for an appointment! i love being able to go to a dealership and always feel taken care of! More

Joshua introduced himself, I explained that I had scheduled an oil change but would like the recalls on the vehicle to be taken care of as well. He stated no problem, asked me if I was leaving or wai scheduled an oil change but would like the recalls on the vehicle to be taken care of as well. He stated no problem, asked me if I was leaving or waiting in the lobby for the vehicle. He had me in and out in less than 1 1/2 hrs. - In my opinion, he went above and beyond in keeping me informed and getting the job done as efficiently as he could. Also, the truck came back to me completed the same way I sent it in. A+ to Joshua & Oxmoor Jeep. More

Had new brakes and rotors put on my vehicle and they have been squeaking very loudly for 7 months now. Have brought it in multiple times complaining of how loud they squeak and Jade continues to tell me that been squeaking very loudly for 7 months now. Have brought it in multiple times complaining of how loud they squeak and Jade continues to tell me that “it’s just the way new brakes are made.” This isn’t my vehicle or my first time getting new brakes put on one. I’ve never had an issue with squeaking brakes 7 months after having them put on. They don’t care about your vehicle as long as they get their moneys worth. More